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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 10499 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers enjoy the OfficeJet Pro 6978's high-quality prints and ease of use, frequently praising its wireless capabilities and compact size. Many also appreciate the printer's reasonable price and straightforward setup process. While some users noted the printer can be noisy, the overall feedback highlights its positive attributes.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 462 Showing 9,221-9,240 of 10,498 reviews
  • Rated 5 out of 5 stars

    Reliable Printer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Reliable all in one printer with WiFi printing equipped.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a wonderful all in one...highly recommended!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    very good fax

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it work good its fast can hold more paper fax much faster .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for honework

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m a student, so I Buy this for homework and works great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love my Printer

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My new all in one printer completes my home office

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    GREAT HP Printer for Begineer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good Printer! Too Bad that the Ink Toner did not last longer!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Offuce

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked great. No problems setup and coping in our home.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well with our computer. It is a printer that connects very quickly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great all in one printer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would recommend this product for everyday use excellent speed

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Printer for family

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well for our family usage. Really like wireless range to print!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good overall printer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for a fax machine. The wireless feature is really nice

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    great for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it does what we need to do, price was good, happy with it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works very well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My first purchase in buying a printer. Works very well.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good printer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great buy for the price, just that ink tends to run low all the time

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great printer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great printer and great features. Price was perfect and better at bestbuy.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great printer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Printer. It has all the basic functionality and the price was right.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love so easy to setup and prints great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So very easy to set up and prints great nice colors

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect for IPAD

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looking for printer to use with my IPAD, THIS FIT THE BILL PREFECTLY

    I would recommend this to a friend
  • Pros mentioned:
    Print quality

    Rated 1 out of 5 stars

    Continual Ink Errors

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my second 6978 printer in less than a year. When it works, it’s great. Speed and quality are excellent. It’s the rest of the time that is so frustrating. Both printers had repeated errors re: cartridges being empty (despite being brand new) or not an official HP product (purchased in an HP box). The printer will not operate if one color is depleted. Dealing with this over and over in the middle of a job is beyond annoying. And the labyrinthine “support” suggestions—forget about it. Never again, HP.

    No, I would not recommend this to a friend
    • Brand response from HP Team
      Posted .

      Hello there,

      While it's great to hear that you're happy with the speed and quality of the printer, I'm so sorry that you're experiencing these cartridge issues. I can imagine they're quite inconvenient to deal with, so I'd like to see how I can help resolve this.

      First, I just want to provide a little clarification about why the printer won't print if one cartridge is empty. Your printer is designed to print only when all cartridges have ink because a little from each is used for periodic upkeep. This helps prevent issues like clogged printheads and poor print quality. While this feature can't be bypassed, you might find it helpful to review this link for more information on it: support.hp.com/us-en/document/c04331666

      For the other cartridge errors you mentioned, you might find this resource helpful: support.hp.com/us-en/document/c05058867

      Despite this experience, I hope you'll still consider reaching out to us for support if these suggestions haven't helped. We're always here to help and would love to make things right. Should you choose to, you can get in touch anytime via your preferred method at this link: hp.com/contactHP

      Chelsea
      HP Care
      hp.com/support HP

  • Rated 4 out of 5 stars

    Printer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty good overall but not a fan of the printing speed.

    I would recommend this to a friend