Customer Ratings & Reviews
- Model:
- T0F29A#B1H
- SKU:
- 5119600
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers enjoy the OfficeJet Pro 6978's high-quality prints and ease of use, frequently praising its wireless capabilities and compact size. Many also appreciate the printer's reasonable price and straightforward setup process. While some users noted the printer can be noisy, the overall feedback highlights its positive attributes.
This summary was generated by AI based on customer reviews.
Good while it lasted
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great for about a month, then received an error message and it would no longer function. Luckily, I was within the return/exchange period and Best Buy swapped it out. No issues yet with the replacement unit.
No, I would not recommend this to a friendok
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had another printer from HP was only a few weeks old . Stopped working , Didn't have anymore in store . Had to up grade to this one . not very happy .cost more does less
No, I would not recommend this to a friendOnly one tray
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The printer did OK, but the fax capability ceased to function. For that reason and also the one tray availability for both regular printing and photo printing, I gave it to a friend.
I would recommend this to a friendNice but mine wasn’t work well.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Design and touchscreen and installation was fairly good but when the printer is working, the sounds is very noisy.
No, I would not recommend this to a friendDisappointing Printer from HP
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Am a longtime HP customer --- desktops, laptops, printers. Purchased this printer to replace a long-time reliable (10 years) HP 8600. Very disappointed. Does not print margins correctly, is often in "printer offline" mode, and is expensive to use --- ink use is inefficient and costly.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry you’ve had a difficult time with your printer. I can wholly understand why the device going offline, failing to print margins as specified and using ink more rapidly than you’d anticipated would add up to a poor start to ownership. I want to help you resolve these problems. I hope the resources listed below serve that end.
First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including printer-offline and wireless connectivity difficulties. You can find that page here:
- support.hp.com/us-en/topic/diagnostics
Next, I can’t say for certain what’s happened with the ink supply in your case, but some printers come with what are known as setup cartridges, which have a lower capacity than regular or XL cartridges, and less still than ones in our Instant Ink program. If you’re still using the cartridges that came with the printer, this could explain what you’re seeing.
However, if you’ve installed replacement cartridges, the XL cartridges designed for your printer have estimated yields of 825 pages, while the regular size cartridges are expected to produce about 300 pages. How cartridges perform in your own printer varies according to numerous factors, including resolution, how dry the air is and how absorbent the paper is.
Regardless, if your results differ dramatically from the estimates above – and for further input on the issue with margins – I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find the best course of action. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Not easy to set up
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Havent been able to use it for scanning or faxing thru wireless component as it is not syncing to our laptops. Will have to call HP support after several hrs of trying on our own. And ink does not last long.
No, I would not recommend this to a friendDead printer
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchases about 2 years ago and it stopped printing in black, started making grinding noises and then just died right in front of me. I guess it lasted as Long as it could.
No, I would not recommend this to a friend- Pros mentioned:Print quality
Do not purchase
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quality of prints is great, but the connection is horrible and the printer itself keeps shutting down.
No, I would not recommend this to a friend Good system
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Only problem i had was when i went to print a 5x7 photo from general copies , i found it hard to print, system keep asking paper size then would say ok or x and lock me back
I would recommend this to a friendreliable product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product but takes to long to communicate with my laptop. It has to go thru a lengthy process before starting to print. Onc it starts to print it is very fast and i love the 2 sided printing.
No, I would not recommend this to a friendHP Printer Review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was very pleased with my recent purchase until the copier/scanner made a horrible noise and Scanner Failure was the message. I had 11 months left on the warranty and HP is shipping a replacement.
No, I would not recommend this to a friendslick printer
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.good printer but HP did a software update that i unfortunately accepted which prevent printer from accepting non HP ink cartridges. very dirty trick.
No, I would not recommend this to a friendOk printer for the sale price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I originally bought this as we have an HP printer and have had no problems with it. After three weeks of owning this printer, the printer head failed. It also seems to use up the ink at a rapid rate.
No, I would not recommend this to a friendPrinting quality is really good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The printer works great...the price was fair... occasionally has issues with the wireless connection...I have to reboot the printer which is a pain sometimes...other than that it's fine
I would recommend this to a friendNice printer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice printer, still trying to figure out how to turn it off. Used up all the ink, bought new cartridges, the total cost of new set of ink cartridges was within 10-15$ of the cost of the printer. Huh?
I would recommend this to a friendMeets the needs
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.90% overall happy. Having difficulty getting more than one email address to be accepted for scanner. It doesn't seem like we've used it much & it suddenly needs ink-- w/o any warning of running low.
I would recommend this to a friendSlow printer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It seems to take forever to print a page. It doesn’t hold a very large stack of paper which is a bit frustrating. Wish I would have spent a little more to get an upgraded model.
No, I would not recommend this to a friendLasted 1 mo
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Only lasted 1 mo and gears moving printer head would not move just a lot of noise
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi Bill, sorry for the disappointing experience you've encountered with HP OfficeJet Pro 6978 All-in-One. Thanks for sharing your experience, although it has left you less than satisfied, we appreciate your feedback. We value our customers and understand how important it is to offer exceptional service and quality products. Based on your description, I understand that the carriage will not move and the printer is making noise. If the carriage, which holds the cartridges, stalls in the printer, and a Carriage Jam message displays on the printer control panel you can refer to this document: http://hp.care/2pzaSHs and follow the recommended troubleshooting steps to isolate and resolve the issue. If the issue persists you can always contact the HP Phone Support: http://hp.care/2oEj8Fb for further assistance.
Ataullah.
HP Support.
Have to make an account to scan!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We are happy with the printing, but you have to create an HP account if you want to scan something! I guess they want to be able to see everything you'll be scanning. Forget that - will never buy another one of their scanners (even if it is attached to a printer.)
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that you have privacy concerns regarding your printer’s scan function. Privacy is indeed a serious matter in a world that increasingly relies on digital information, so your trepidation is understandable. With that in mind, I’ll offer some information about HP, privacy and the account associated with this printer that I hope will help.
First, establishing an account is necessary to take advantage of certain benefits, including Instant Ink. You can learn more about that program here:
- instantink.com
Next, HP recognizes that privacy is a fundamental human right. It also recognizes the importance of privacy, security and data protection to our customers. We encourage you to read in full our privacy statement, which you can find here:
- www8.hp.com/us/en/privacy/privacy-central.html
If you have any questions about your printer or the HP account, or you need assistance in any way, we hope you’ll reach out to us directly at +1 800-474-6836 so we can help you assess what’s happening and find a solution. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support).
Keith
HP Care
hp.com/support
Love the printer...... BUT
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had to exchange it twice before I got a good one. Very frustrating. The first one wouldn't connect with wi fi and the second one screen would not come on. The third one has worked great so far!
I would recommend this to a friend