Customer Ratings & Reviews
- Model:
- T0F29A#B1H
- SKU:
- 5119600
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers enjoy the OfficeJet Pro 6978's high-quality prints and ease of use, frequently praising its wireless capabilities and compact size. Many also appreciate the printer's reasonable price and straightforward setup process. While some users noted the printer can be noisy, the overall feedback highlights its positive attributes.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Paper jam
Broke in Under a month
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Printer started acting up not even having it for a week. Would read that it needed paper loaded when it is full of paper and would not print. Then would constantly say there was a jam when there wasn't one. Then it started just reading an error message. Had to contact HP directly and had to talk to them for over 2 hours for a new one to be sent out.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi Joe,
I'm sorry this happened to you. Obviously, it is not the kind of customer experience we like to see.
Here's hoping that the new printer is sent quickly and you can get back to printing again.
You can always contact HP Support in case you need further assistance at: hp.com/contacthp
Mary
HP Care
hp.com/support
Okay
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The upload software did not match the model on the box, the envelope feature did not work.
No, I would not recommend this to a friendHarder to use than old printer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.There's no internal photo tray making printing photos a pain. No user manual is lame. I don't want to go on line just to learn how to use it
I would recommend this to a friendNot necessarily a good office printer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had this printer less than a month. We've used less than 1 ream of paper. All the ink cartridges have already needed replaced. The ADF (Automatic Document Feeder) has never properly scanned any documents. We purchased this printer on sale, and we can only assume that the reason it was on sale is that there was very little interest in this model. This model may work fine for a home office, but not really practical for a true office environment.
No, I would not recommend this to a frienddecent printer but now can't use non-HP cartridges
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Slight issue in that documents scanned via the document feeder are a bit misaligned unless the guides are pushed very snugly against the documents. More frustrating new issue is that a recent online update to printer now prevents the use of non-HP cartridges. HP charges roughly the same price for a new set of cartridges as the printer. Won't buy an HP printer again.
No, I would not recommend this to a friendOverall good printer.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall good printer for the printer. Good multifunction device but hand when printing multiple pages.
I would recommend this to a friendFor a student
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It does take up some real estate but so far okay for the price. Got a month to try out the auto fill ink and it arrived on time.
I would recommend this to a friend- Pros mentioned:Print quality
Pictures
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It prints pretty good.. but, it makes the worst photos I have ever see . I use HP ink
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi Dori,
I'm very sorry to hear that the photo quality of the printer has been disappointing. That's certainly not something we aim for, so I want to make sure we remedy this for you.
What I'd first recommend is following the steps in this print quality improvement guide, as it applies to photo quality as well: support.hp.com/document/c05076934
If the photo quality doesn't improve, please contact us for support. We'd be more than happy to resolve this with you. You can reach us anytime via preferred method here: hp.com/contactHP
Chelsea
HP Care
hp.com/support
LIMITED FLEXIBILITY
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.LIMITED FLEXIBILITY WITH REGARD TO RANGE OF PAPER SIZES THAT CAN BE LEFT IN THE MACHINE !
No, I would not recommend this to a friendPrinter
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this but returned it because I found one for a better price.
No, I would not recommend this to a friendWant my money back!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This printer is bigger than wanted. I installed it and started scanning and copying right away. However, a week later it no longer is scaning error message of not installed. I was on the phone with samsung for 2 1/2 hours and still not scanning! I hate this printer!!!
No, I would not recommend this to a friendPrinter not easy to install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It took a lot of effort to set up. The installation took forever. I still haven't figured out how to get the fax to work.
No, I would not recommend this to a friendOK so far...see if it last longer than 13 months l
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Seems to be ok so far Guess I have to wait to see if it last longer than 13 months.! This is an in home printer with 2 old people !!
I would recommend this to a friendWhen it's working properly it's great
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When it's working properly it's great. That being said I've had to uninstall / reinstall the software / print drivers many times because the scan to computer stopped working or the device was showing offline even though the printer is online.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry you’ve encountered performance issues with your printer. Your frustration comes as no surprise, considering you’ve had to reinstall the printer several times when it lost the ability to scan to your computer and showed as offline even though it wasn’t. I want to help you resolve these problems, so I’ll provide a resource that I hope will do just that.
I can’t tell from your review what’s causing this performance. I recommend that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find the best course of action. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
Keith
HP Care
hp.com/support
Not impressed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I used to have an HP Photosmart 7200 and it printed better, faster and used less ink than this brand new machine.
No, I would not recommend this to a friendok printer
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had issues printing multiple copies with printer using two pieces of paper for one page.
No, I would not recommend this to a friendHard to get printer to print,
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not easy to get printer to start printing. Needs for seniors like me.an instruction booklet or sheet
No, I would not recommend this to a friendThere are others on the market that are better.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would not buy this again. There are other HP printers that work better than this one. I love my HP 7855.
I would recommend this to a friendDecent entry level printer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Decent entry level printer for someone who doesn’t want to pay into a large amount of pages in a short amount of time.
I would recommend this to a friendI got what I paid for.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I find it really reliable but I would have to say extra room for wine bottles would be nice.. Other than that it’s good
I would recommend this to a friend