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Customer reviews

Rating 4.5 out of 5 stars with 10499 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers enjoy the OfficeJet Pro 6978's high-quality prints and ease of use, frequently praising its wireless capabilities and compact size. Many also appreciate the printer's reasonable price and straightforward setup process. While some users noted the printer can be noisy, the overall feedback highlights its positive attributes.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 495 Showing 9,881-9,900 of 10,498 reviews
  • Rated 3 out of 5 stars

    Harder to use than old printer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There's no internal photo tray making printing photos a pain. No user manual is lame. I don't want to go on line just to learn how to use it

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Ok

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For work it’s ok has trouble staying connected to wifi

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Okay

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The upload software did not match the model on the box, the envelope feature did not work.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    For a student

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does take up some real estate but so far okay for the price. Got a month to try out the auto fill ink and it arrived on time.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    LIMITED FLEXIBILITY

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    LIMITED FLEXIBILITY WITH REGARD TO RANGE OF PAPER SIZES THAT CAN BE LEFT IN THE MACHINE !

    No, I would not recommend this to a friend
  • Pros mentioned:
    Print quality

    Rated 2 out of 5 stars

    Pictures

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It prints pretty good.. but, it makes the worst photos I have ever see . I use HP ink

    No, I would not recommend this to a friend
    • Brand response from HP Team
      Posted .

      Hi Dori,

      I'm very sorry to hear that the photo quality of the printer has been disappointing. That's certainly not something we aim for, so I want to make sure we remedy this for you.

      What I'd first recommend is following the steps in this print quality improvement guide, as it applies to photo quality as well: support.hp.com/document/c05076934

      If the photo quality doesn't improve, please contact us for support. We'd be more than happy to resolve this with you. You can reach us anytime via preferred method here: hp.com/contactHP

      Chelsea
      HP Care
      hp.com/support HP

  • Rated 3 out of 5 stars

    Dissappointed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cannot send from printer to email. Not as advanced for the price

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    decent printer but now can't use non-HP cartridges

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Slight issue in that documents scanned via the document feeder are a bit misaligned unless the guides are pushed very snugly against the documents. More frustrating new issue is that a recent online update to printer now prevents the use of non-HP cartridges. HP charges roughly the same price for a new set of cartridges as the printer. Won't buy an HP printer again.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Overall good printer.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall good printer for the printer. Good multifunction device but hand when printing multiple pages.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    OK so far...see if it last longer than 13 months l

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seems to be ok so far Guess I have to wait to see if it last longer than 13 months.! This is an in home printer with 2 old people !!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Printer not easy to install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It took a lot of effort to set up. The installation took forever. I still haven't figured out how to get the fax to work.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not impressed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I used to have an HP Photosmart 7200 and it printed better, faster and used less ink than this brand new machine.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Printer

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this but returned it because I found one for a better price.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    ok printer

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had issues printing multiple copies with printer using two pieces of paper for one page.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    There are others on the market that are better.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would not buy this again. There are other HP printers that work better than this one. I love my HP 7855.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    I got what I paid for.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I find it really reliable but I would have to say extra room for wine bottles would be nice.. Other than that it’s good

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Decent entry level printer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent entry level printer for someone who doesn’t want to pay into a large amount of pages in a short amount of time.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Setup is confusing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have tried to set up my printer several times and have yet to make it work. I guess I'm too old to understand this technology..

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Hard to get printer to print,

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not easy to get printer to start printing. Needs for seniors like me.an instruction booklet or sheet

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Want my money back!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This printer is bigger than wanted. I installed it and started scanning and copying right away. However, a week later it no longer is scaning error message of not installed. I was on the phone with samsung for 2 1/2 hours and still not scanning! I hate this printer!!!

    No, I would not recommend this to a friend