Customer Ratings & Reviews

Still getting used to all of the little things but really love the two-sided copying

I would not recommend this to HP Printer to anybody. If I could give it 0 stars I would. It kept loosing the network wireless which was a real pain to reconnect all the time on 2 computers. I would recommend that you buy an extended warranty because this printer will be nothing but trouble. After only a month and a half the power supply burned out and the printer would not turn on. HP's solution was to buy a new cord and then buy a new power supply unit. Thank goodness I had a warranty and just exchanged it for a different HP. Hopefully this problem will happen to the new one.

Received new ink. It burst ink all over me and my carpet! Ruined my jeans and carpet.

Printer meets my needs but I’m having problems setting up the fax function

Not quite comparable to my previous printer. When the ink ran out, I bought some new ones, installed them, and the print quality is not good. For whatever reason, the cyan is not printing and the quality of printing is not good. I removed the cyan, looked it over and reinserted it, but no improvement

No cord to hook up to computer. Had to buy separate. Instructions were terrible.

I guess you get what you pay for, inexpensive but slow to print and uses ink very fast

After having the printer for a few months the printer started locking up and the only way to unlock is to disconnect the power cord. I also lose my scanning wifi connections & have to reset it. It is very frustrating. I have had HP printer in the past & loved them. Maybe I just got a lemon this time.

This printer is constantly falling off line, disconnecting from my other devices, malfunctioning, and causing far too many pauses and delays in my business operations. HP support takes forever and the reps are forever trying to sell you yet another service. Overall, this machine has brought on more frustration than anything else.

Does not always send the attachment. Sometimes disconnects from the internet.

The HP 6978 printer is a downer from the newer brand that I had to return because it had issues. The printing of envelopes are a real trip to try and figure out the sizes, between the printer and the PC and/or laptop. Why can't they just use American sizes and make it a simpler process. I am very disappointed with this printer.

don't like that all four ink cartridges are the same size - black ink should be largers

Good printer..bluetooth, easy to install...but ink goes very fast...

I wish I had my 3460 printer back. With the 6978 one, I cannot fax, have trouble printing and it is V E R Y S L O W ! Also, the monitor says it is the 6970, but the printer has 6978 on it. Could this be the problem? I have to ask a friend to fax and print, as it has to be converted. I really wish I had my former printer back.

The ink runs out too fast for light office work. But overall a good system.

Because of a bad experience with a prior HP printer, I was reluctant to buy another HP printer. But it seemed this was the best choice. The problem is that in order to use the instant ink program, you have to connect via wifi rather than hardwire, and the wifi connection is touchy (as acknowledged by HP's tech folks).

Wifi would not login, even with HP support. So just used usb for now.

Replaced with new one and having geek squad coming to straighten things out. I hope

Do not like the Auto document feeder- it's always jamming with non standard paper.

Just as advertised performs great no problem setting up. Very simple