Customer Ratings & Reviews
- Model:
- T0F29A#B1H
- SKU:
- 5119600
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers enjoy the OfficeJet Pro 6978's high-quality prints and ease of use, frequently praising its wireless capabilities and compact size. Many also appreciate the printer's reasonable price and straightforward setup process. While some users noted the printer can be noisy, the overall feedback highlights its positive attributes.
This summary was generated by AI based on customer reviews.
Awful printer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This printer is horrible. Have had to remove and reinstall drivers multiple times. Frequently must turn wireless off and back on in order to print, and it still may not print. Very frustrating. Too expensive just to throw away, and I dread spending 2-1/2 forevers on hold waiting for tech support.
No, I would not recommend this to a friendIt is not an easy set up
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This printer is not an easy set up . I prefer the 8710 HP
No, I would not recommend this to a friendPrinter cannot scan without add'l software.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Printer does not scan without addl software, advertise misleading.
No, I would not recommend this to a friendBought two, neither worked more than a week
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are awful machines. We pushed 3 for a small business. Both stopped printing within a week. We have punched HP products for years. However, I also purchased another laser Jet which will not work properly due to the poor software. I have consistently purchased HP. But these are the last we will purchase for a long time..
No, I would not recommend this to a friendStop working
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought it about a month ago and it literally stopped working.
No, I would not recommend this to a friend#disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’m extremely disappointed in the quality of the printer breaking after only two months with very light use and VERY disappointed in Best Buy and how they handled it. They will not handle the warranty on it. I have to go directly through HP.
No, I would not recommend this to a friendNo more HP printers
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned this - thankful I had purchased the warranty. Worked fine until the cartridge needed to be changed. I bought an HP one but it would print. Now I have a full unused cartridge. Second HP printer- last one for me
No, I would not recommend this to a friendTrouble connecting
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would not buy this product again. I have had good luck with HP printers in the past but not with this one. Always seems to be cleaning, and when you try to print to it or scan from it, it might take 20 minutes to connect. Had this 6 months and probably going to buy something else already once the ink runs out again.
No, I would not recommend this to a friendSetup took a lot of work. Hard to load ink.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had experience with HP printers before and no problem. This one, not the same luck.
No, I would not recommend this to a friendNot worth it
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cuts off on printing or prints crooked. Very frustrating as I just purchased it. Not worth the money.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry that your printer has rendered incomplete or crooked prints. I can certainly understand why this would create a poor start to ownership. I want to help you remedy this problem. I hope the resources and information below reach that end.
First, I recommend that you follow a guide on our support site to document feeders that pull through too many pages at once or fail to pick up any paper at all. I realize this doesn’t specifically describe the problem you face, but I believe it might provide some insight. Find that guide here:
- support.hp.com/us-en/document/c01728503
If the problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find the best course of action. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Unreliable
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This printer seems to always have an error. I had to keep purchasing multiple print cartridges to try to clear an error. By now, I should have just bought a new printer.
No, I would not recommend this to a friendWorthless printer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This HP printer worked for 2 months and will not print any longer. Printer error reads printer failure. Did everything website states to clear problem, No resolution! Stayed on the phone for many hours with customer service, and they still cant fix it.... Will never buy any other HP ever again!!!!
No, I would not recommend this to a friendSuddenly it doesn't works
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A week after the guarantee was over, the printer stopped its functions. I changed the inks, but nothing happened. It was impossible to keep the printer alive. I bought the same printer for a second time to use my old inks (they are new ones). I hope this time this printer don't be suddenly dead.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi,
I'm sorry that the printer isn't working right now. It is hard to know what exactly is the problem, so I'll give you some general advice.
We have some online resources that might help:
- A firmware upgrade is often helpful for many of your other issues. You can download it from:
support.hp.com/us-en/drivers/selfservice/hp-deskjet-3630-all-in-one-printer-series/7172306/model/12099739
- The same site with the firmware also has a diagnostic tool - the Print and Scan Doctor, which often helps with common problems: support.hp.com/document/c03286146
If you have had the printer for less than a year, it is probably still under warranty with HP. You can check that here: support.hp.com/checkwarranty
If you have any other concerns, please do not hesitate to contact us: hp.com/contacthp
Mary
HP Care
hp.com/support
Junk
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product has not worked since I bought it I have contacted HP and I now would like to return it and I am informed that I cannot. The black ink has never worked and I have replaced the cartridges twice. This is a piece of junk
No, I would not recommend this to a friendOk printer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This printer is good for a minimal investment, would not recommend.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi There,
Your feedback is important, and I thank you for it.
I'm concerned that you would not recommend it, although it seemed good for the amount you paid for it.
Please contact our support team if there is something that we could help you with at: hp.com/contacthp
Mary
HP Care
hp.com/support
A Big Lemon
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Already stop working. I got to take it back to store. Making a loud noise, printing is only printing part of the page, scan not working.
No, I would not recommend this to a friendJunk
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I swore I would never do HP again. Wish I would have listened to my gutt. Piece of junk, constant print head cleaning and cheap plastic parts just breaking in my hand. Stay away!
No, I would not recommend this to a friendno directions
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.there are no directions on how to set up for scanning
No, I would not recommend this to a friendConstantly Breaks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is my 6th HP printer. I have never had issues like this before. It doesn't ever seem to connect, and when it does it won't print. It drains through ink faster than my suburban drains gas. Currently it will not connect at all and HP support has not done anything to help.
I would recommend this to a friendOnly had it 3 months and print head had problems.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was very unhappy when the print head had problems after only 3 months of use. I needed it badly and am stuck waiting for a rebuilt one to arrive.....not even a brand new one.
No, I would not recommend this to a friend