Customer Ratings & Reviews
- Model:
- T0F29A#B1H
- SKU:
- 5119600
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers enjoy the OfficeJet Pro 6978's high-quality prints and ease of use, frequently praising its wireless capabilities and compact size. Many also appreciate the printer's reasonable price and straightforward setup process. While some users noted the printer can be noisy, the overall feedback highlights its positive attributes.
This summary was generated by AI based on customer reviews.
Do not buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This printer has been a problem from jump. It has always had lines on it when printing. Ink has clogged the heads more times than I can count. These printers don't seem to hold up. This is my second printer.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hello Jonny,
I'm sorry that you're having trouble printing right now, but I have high hopes that we can fix this fairly easily.
If the printhead needs cleaning often, it might be that the printer.has been turned off using a power strip or switch. You should always use the power button on the printer itself to turn it off. That will let the printer 'park' itself so that the printhead is protected from excess drying. That can cause clogs to form in the tiny nozzles that spray the ink onto the paper.
If there is anything else that we can help with, please contact us: hp.com/contactHP
Mary
HP Care
hp.com/support
continous paper jams, had to return item
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I think it was a poor design for the paper tray, the cords continued to get caught and jammed the paper
No, I would not recommend this to a friendHardware issues right out of the box!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just took the printer out of the box and it won't recognize that there's paper in the tray for it to complete the alignment! I've restarted the printer several times, no luck. What a waste.
No, I would not recommend this to a friendKept jamming the paper
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Inspite of following the proper procedure the paper still kept jamming in the unit. Have to look for a new printer now.
No, I would not recommend this to a friendTERRIBLE PRODUCT
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.WOULD NOT RECOMMEND THIS TO ANYONE. LASTED LESS THAN A YEAR. THANK GOD FOR EXTENDED WARRANTY.
No, I would not recommend this to a friendHorrible
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Shows offline 100% of time. Runs diagnostics and comes back with no errors and is connected to network.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Samantha.
I’m sorry that your printer has gone offline so often, and that your attempts to remedy the problem have not been successful. Your frustration comes as no surprise here. I want to help you out of this predicament, so I’ll suggest some resources aimed at making that happen.
First, if you’ve not done so already, I recommend you visit a page on our support site that has diagnostic tools for various issues, including printer-offline difficulties. You can find that page here:
- support.hp.com/us-en/topic/diagnostics
If the problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find the best course of action. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Absolutely AWFUL printer.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.WORST printer I've every owned. This is my roughly 9th HP printer. Constant paper jams, constant "printer maintenance" screens. Avoid this printer. Spend the extra $50 and get a better model.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hey there,
I'm very sorry to hear that the printer has been posing these complications with paper jams and constant maintenance. I can fully understand how disappointing this must be and I want to assure you this was far from our intention. That said, I'd really like to make sure that this gets resolved.
For any difficulties with paper jams, I recommend following the steps in this troubleshooting guide: support.hp.com/us-en/document/c05079673
Regarding the issue of your printer running frequent maintenance, it sounds like it's trying to align itself. What I'd recommend is following step 12 in the following document about print quality: support.hp.com/us-en/document/c05076934
If these issues persist, please don't hesitate to reach out to us for additional support. We're always here to help, so you can get in touch anytime via this link: hp.com/contactHP
Chelsea
HP Care
hp.com/support
Not worth it
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this printer a less then a year ago did not use it much but now the black ink will not print at all and we tried every Avenue to fix it
No, I would not recommend this to a friendLosy Printer!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Set up was difficult. The printer only worked a few times once I finally got it set up.
No, I would not recommend this to a friendUnreliable
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Power issue started few months after purchase. Not sure if the internal power adaptor is bad or if another power component is the cause of the on and off power issue.
No, I would not recommend this to a friendextremely slow, goes offline
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst printer I have ever bought. nowhere close to the print speed mentioned for this printer, goes offline during the printing, half print pages, and shows printer error after that
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hey Akash,
I'm so sorry to hear that your printer has been posing these issues with wireless connectivity and display errors. This is very disappointing, especially since it's always our intention to deliver long-lasting reliability. With that said, I hope you'll allow us an opportunity to make things right and get this resolved for you.
First, I suggest taking the recommended steps in this 'Offline Printer' document:
- Windows: support.hp.com/us-en/document/c04249080
- Mac: support.hp.com/us-en/document/c04249334
As a supplement to that, this link will guide you through solutions for a wide range of other wireless issues: hp.dezide.com/ts/start.jsp?guide=Printer_Does_Not_Maintain_Wireless_Connection.net
Then, what I'd recommend is reaching out to us for support at +1 800-474-6836. We would be more than happy to work through some troubleshooting with you and arrange for a printer replacement if necessary. To speed up the process a bit, you can gather the following information beforehand:
- Model number
- Serial number
- Your location
- Your case number (from prior contact with support)
We look forward to making this right and again, sincerest apologies.
Chelsea
HP Care
hp.com/support
Worst Printer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is by far the worst printer I have ever purchased. Slow, wifi did not work after many many attempts, won't scan to USB, total and complete garbage. Unfortunately, I threw away the box and packaging.
No, I would not recommend this to a friendStill having problems
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We are still having problems printing in black. The original black ink cartridge wasn’t working. We bought a new cartridge which worked for a couple of weeks. Now it is t working.
No, I would not recommend this to a friendPoor return policy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Returned a birtday gift within 30 days. Unaware that return policy is 15 days. Only received store credit. Never purchasing a gift from this retailer again or recommend to other potential customers.
No, I would not recommend this to a friendNot worth the money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.By far the worst printer I’ve ever purchased!! Stopped working only a month after I set it up and that’s only for about 15 pages that were printed on it. What a piece of garbage.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there,
I'm so sorry to hear that the printer stopped working after only about a month! This is very disappointing, especially since we always strive to provide reliability with our printers. With that said, I'd really like to make sure that we resolve this for you.
As I don't have enough information to identify this issue, what I’d recommend is contacting us for support. We’d be more than happy to help, so you can give us a call at +1 800-474-6836 between the hours of 8 am - 9 pm ET. To expedite the process, you can gather these beforehand:
- Model number
- Serial number
- Your location
- Your case number (from prior contact with support)
We look forward to making this right and again, sincerest apologies.
Chelsea
HP Care
hp.com/support
Printer
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The printer stop working after the warranty expired will not buy again. I didn't own it for to long. Only a year and a half.
No, I would not recommend this to a friendOnly 5 months of use.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Failed after 5 months. Will see if HP will replace it.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Mark.
I’m sorry that your printer stopped working. Your dismay comes as no surprise, considering this happened only five months after you’d purchased the device. I want to help you out of this dilemma, so I’ll provide some resources I hope will reach that end.
I can’t tell from your review what issue your printer faces or why it stopped working, so I recommend that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find the best course of action. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Buy a different printer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Barely used the printer and it went through ink love crazy. On top of that it stopped working completely after a year and a half with extremely light usage.
No, I would not recommend this to a friendFailed after 5 months of use.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The printer is still on the ink that came with it. I have used it very infrequently. The print head has failed leaving only intermittent blotchy smeared print.
No, I would not recommend this to a friendFlimsy, Cheaply Made
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought item on sale however ti wasn't much of a bargain, I returned it. The ink cartridges were difficult to install, kept falling out, the product is simply to cheaply made.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi,
I'm sorry that you feel this way, but am puzzled about the cartridges "falling out". I have never heard of that happening. The cartridges have a tab that holds them into their slots after they are lowered into place. Here are instructions that picture how that happens: support.hp.com/document/c05072543
I hope you have much better luck with your new printer.
If we can help you with that, feel free to contact us through one of the methods described at: hp.com/contactHP
Mary
HP Care
hp.com/support