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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 10499 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers enjoy the OfficeJet Pro 6978's high-quality prints and ease of use, frequently praising its wireless capabilities and compact size. Many also appreciate the printer's reasonable price and straightforward setup process. While some users noted the printer can be noisy, the overall feedback highlights its positive attributes.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 76 Showing 1,501-1,520 of 10,498 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This printer does it all. I am using this printer for my office and is performing super. Always a good choice with HP

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Size

    Rated 5 out of 5 stars

    Awesome printer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this printer for my dorm room and it is perfect. Doesnt take up a lot of space and has all the functions you could ever need as a student. Easy to set up and easy to use.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Print quality

    Rated 5 out of 5 stars

    Great Printer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to set up. I am extremely happy with this printer. I especially like the new instant ink program. All in all, the copies are great. Scanner and fax are great too!

    I would recommend this to a friend
  • Pros mentioned:
    Print quality, Wireless

    Rated 4 out of 5 stars

    Good Value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this Office Jet Pro 6978 as a replacement for a photo printer that quit working. This one is efficient, wireless is quick, quality of print is great!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Print quality

    Rated 5 out of 5 stars

    Best printer ever purchased

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this on sale at a great price in desperate need of a printer. Turned out way better than expected! Easy to connect and use within minutes! Quick to print and great quality!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good performance overall

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This model OfficeJet Pro 6978 is very similar to an HP printer I owned previously (the Pro 8600). I was quite satisfied with the operation of the other model and this one has most of the same features and works very similarly. I especially like the double-sided printing and the Wi-Fi option to be able to print from anywhere or any device. I had one incident while copying a document on the flatbed using the touchscreen display on the printer itself. The printer stopped midway through the operation and displayed a message that it was doing some maintenance and not to interrupt. 48 hours later it was still doing "maintenance". Couldn't find any help in the troubleshooting guide for this situation. I finally just turned it off. When it rebooted it worked fine and haven't had any more problems with it. Other than that one incident, it has performed well. I am satisfied with the printer and would still recommend it.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Print quality

    Rated 5 out of 5 stars

    Very simple to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This printer is very simple to use and the quality of the printed pages is excellent. I've use it to make copies also and I am very pleased with their quality also.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy customer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m very happy with the service I received in the store and with this printer. I was a bit worried about setting it up at home by myself. However, the service rep assured me it was user-friendly but if I needed help to give him a call. Happy to report I didn’t need help!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Print quality

    Rated 5 out of 5 stars

    Great home printer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to setup and use. Quality of printing is excellent. I am not a "techy" but found it very straightforward to establish a Wi-Fi connection. Colors are vibrant.

    I would recommend this to a friend
  • Pros mentioned:
    Print quality
    Cons mentioned:
    Noise level

    Rated 4 out of 5 stars

    Prints pretty quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Epson printer finally gave out. Had been looking for a replacement and read about this HP-6978. Other than being a bit loud, it prints excellent and fast.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Wireless

    Rated 4 out of 5 stars

    Easy to setup printer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good printer so far. Easy to setup using online software connection. Wireless setup was a snap as well as setting it up to connect to multiple devices in the house.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Print quality

    Rated 5 out of 5 stars

    quality inexpensive printer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This printer practically set uitself up. Installation was easy and the printer worked properly from our laptop and I phones. Aand it makes very fine quality prints

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Print quality

    Rated 4 out of 5 stars

    Easy to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As a senior I was anxious about setting this up on my own. It was almost shocking how simple it really was. So, so easy. Good print quality and easy to use.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Print quality

    Rated 5 out of 5 stars

    Amazed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m not used to technology living up to its billing (sometimes it’s my own fault), but this wireless all-in-one does everything I ask it to do, quickly and neatly.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Size

    Rated 5 out of 5 stars

    Great printer for usual household printing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This printer has been fantastic. Easy to set up and use even if you are not tech savvy. It does everything you want in a small, easy, efficient home printer.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Print quality

    Rated 5 out of 5 stars

    Better than the printer being replaced

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The printer replaced a unit that fell on the floor. It was easy to set up and the print quality is much better than the old unit. Great buy for the money!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Print quality

    Rated 4 out of 5 stars

    Great printer for home

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great printer for home use. I use the scanner constantly to send documents thru email. Good print quality and easy to use.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great printer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was looking for a printer with the feature that when you run out off ink you can still use the scan/copy function. I previously own a espon workforce and I was unable to scan/copy document without the color ink without the ink the printer was useless. So I decide to find a printer and HP allow me to scan/print documents without ink. I was so happy and glade I bought this printer. It was easy to setup on my phone and also on the computer. 123.hp.com/setup was all I need to setup my iPhone and computers. I didn't even touch the CD included. Over the printer is great so far. I will update if anything changes. Thanks

    I would recommend this to a friend
  • Pros mentioned:
    Print quality

    Rated 4 out of 5 stars

    Does the job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy set up, decent quality, good price. All my Mobil devices instantly recognized the unit. The starter ink seems to be larger than others I have bought, I’m up to about 20 color and 50 b/w copies and still have over 25% left. My only issue is the speed. In fact that’s the same issue I’ve had with all printers I’ve bought. It just does not produce at the speed that it’s advertised, especially in full color, it’s not even close. And I bought this unit because it was “faster” than couple of more expensive ones that I considered. I’m realizing that to get speed in color you really need to invest $500 +

    I would recommend this to a friend
  • Pros mentioned:
    Print quality, Size

    Rated 5 out of 5 stars

    Great Printer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve always bought HP Printers, and always satisfied with the quality of the units and printing capabilities . Love the size of my New 6978 HP printer.

    I would recommend this to a friend
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