Customer Ratings & Reviews
- Model:
- 5LJ23A#B1H
- SKU:
- 6335313
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers praise the OfficeJet Pro 8035e for its excellent print quality, ease of use, and compact size, finding it to be a convenient and efficient printer for home use. Positive feedback also highlights the printer's wireless capabilities and straightforward setup process. However, some users experienced challenges with the paper tray.
This summary was generated by AI based on customer reviews.
Great printer
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it, glad I bought it ☺ very easy to set up.
I would recommend this to a friendFailure from day 1.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Remember when you could just plug a printer into the wall and into your computer and start printing? No more. I had to install not 1, but 2 apps on my phone just complete the setup process. I then had to do it again to be able to print from my computer. I also had to provide credit card information in order to avail myself of the "free ink". Oh! And the whole "Never run out of ink with Instant Ink!"? I've been without ink for two weeks now. The very first day I got it set up and running, it started jamming when I tried to print a double sided, multi-page pdf document. I eventually cut back to printing fewer pages at a time, and still ended up with duplicates from the failed print attempts. In fairness, my account only shows 19 pages printed, though there were more like 40. But by the time I finally got what I absolutely had to have and gave up on the rest, the printing had already become very streaky - leaving faded or empty spots on the page. I tried running the "clean print heads" function. This produced sounds that made me think it was printing, but nothing ever came out. After a few minutes of this, I got the low ink warning. My HP account says the ink shipped 4/10. It's now 4/21 and I'm still waiting. And I don't even know that it will fix whatever problem I'm having. I expect this will be my last HP printer.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer has performed so poorly and that your Instant Ink shipment is overdue. It’s no surprise that you’re frustrated, having dealt with issues related to paper jams and print quality in addition to the late ink shipment. We want our customers to have better experiences than what you’ve endured, so I’ll provide some resources that I hope will help you remedy the situation.
First, I recommend that you contact our Instant Ink program at +1-855-785-2777 so we can help you determine the status of your ink shipment and get it to you as quickly as possible.
Next, I suggest you look at this guide to clearing and avoiding paper jams you can find on our support site.
- support.hp.com/us-en/document/c06262856
Third, the print-quality issues you mention sound like they could be caused by a manufacturing issue on specific production lots of supplies. This issue can affect print quality, cause a cartridge-recognition error or both. HP recently released new firmware to help protect printers from this.
You can resolve the problem by following the steps below:
1. Visit our official support site: support.hp.com
2. In the section called “Identify your product for manuals and specific product information” insert your printer’s serial number and click “submit.”
3. Scroll down and click the tile with “Are you having print quality issues or getting an incompatible cartridge message?”
4. Proceed as instructed.
If any problem persists, HP+ printers come with exclusive concierge support. To call and reach live HP+ experts, go to the following URL and enter your HP+ serial number:
- hp.com/plus-help
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies (and this extends to two years if you signed up for HP+), so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Love it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My wife has called it, " harry potter". She names everything.
I would recommend this to a friendGood printer for the money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great printer that represents a good value.
I would recommend this to a friendEverything
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this printer! No more running out of ink!!!
I would recommend this to a friendWonderful printer
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We love this printer and are very glad that we bought it.
I would recommend this to a friendAwesome so far!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super simple setup and excellent connectivity options.
I would recommend this to a friendExcellent Printer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great printer with all the bells and whistles.
I would recommend this to a friendGood & dependable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very good printer machine . Clear and easy to connect
I would recommend this to a friendScanning is a breeze
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Prints well and scans quickly. Perfect for my small business.
I would recommend this to a friendNice
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it works perfect makes no noise when printing
I would recommend this to a friendperforms just as I wanted
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Performs just as stated in literature and by sales personnel
I would recommend this to a friendNice ..
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice is clean works perfectly and coming to you ....
I would recommend this to a friendDifficult to set up
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to call HP each time I would need to set up a function. Very time consuming but was taken care of on the first attempt with HP Support.
I would recommend this to a friendKeep looking
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve owned this for maybe 90 days. Print fairly heavily (~200 pages/month) for small business when I print at home compared to the office. 99% black and white and often using the scanner. In the past month, printer has jammed, multiple pages coming through at a time and I have to babysit the scanner to make sure all pages are scanned. Really wish it was still returnable as it is often not preforming to expectations of a new printer.
No, I would not recommend this to a friendNice Printer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does what it says and immediately after being setup.
I would recommend this to a friendGood printer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this printer is fast to set up and used it to
I would recommend this to a friendGreat printer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this printer does everything I need and more
I would recommend this to a friendvery good features
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.love how easy it is to use and happy with the print quality
I would recommend this to a friendbroken tray on printer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.had a broken piece and had to return printer and get a new one, they couldnt just send the new tray that was broken. Was on the phone forever. They need improvements on Customer Service. Very dissatisfied.
No, I would not recommend this to a friend