Customer Ratings & Reviews
- Model:
- 5LJ23A#B1H
- SKU:
- 6335313
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers praise the OfficeJet Pro 8035e for its excellent print quality, ease of use, and compact size, finding it to be a convenient and efficient printer for home use. Positive feedback also highlights the printer's wireless capabilities and straightforward setup process. However, some users experienced challenges with the paper tray.
This summary was generated by AI based on customer reviews.
Non-Functional Right Out of the Box
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unpacked the printer and immediate got error message “Problem with printhead”. HP website says this means print head or printer needs to be replaced. Spent over an hour on the phone with the Geek Squad troubleshooting. Included downloading software. No resolution. Finally just returned printer. Very frustrating. Do not buy this printer
No, I would not recommend this to a friendNot worth the trouble
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When it functions, its a good printer. But for some reason the drivers stop working across multiple devices. We have 3 laptops and 1 pc and it works one day. The next day, it says printer is offline or not discoverable. We have removed it and added it again to various devices with success, then a few days later were back to square one. Weve updated drivers, done countless google searches for fixes, and we still have this problem 2 years later. I would not recommend this printer.
No, I would not recommend this to a friend- Pros mentioned:Print quality
Great printer, poor service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The printer is very good. Expect no help from HP with service issues related to InstaInk. Do your homework before signing up for InstaInk.
No, I would not recommend this to a friend HP Office Jet Pro 8035
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the worst HP printer I have ever used. Totally disappointed with its function. Unable to print double sided on plain paper- because the option to print will not allow me to change from photo paper to plain. Have had to completely shut down the printer after printing a file, because the next file will not load to the printer. I am regretting buying this printer. Would not recommend - it also if very load. Color quality is also poor.
No, I would not recommend this to a friendWe will see
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far haven’t had great experience. Getting smudged print when I print school work. My cousin has loves and never had a problem
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer has rendered prints of poor quality. Your disappointment and trepidation are understandable, considering that you’ve seen smudged prints when you print schoolwork, and that the printer is relatively new. I want to help you remedy this situation, so I’ll direct you to some resources I hope will meet that goal.
First, I recommend following the steps listed in this guide to improving print quality, including streaked or faded prints, color or black ink not printing properly or at all, and blurred or fuzzy text:
- support.hp.com/us-en/document/c06260268
If the problem persists, I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies – and that warranty extends to two years with an HP+ account – so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Rogers HP printer
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tray for printed pages is difficult to push smoothly. Printer locks up and has to be unplugged and plugged back in. All else is OK.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry you’ve encountered difficulty with your printer. I can certainly understand why a poorly performing paper tray and the frequent need to reset the device would be a dubious start to ownership. I want to help you resolve these problems, so I’ll provide a resource aimed at making that happen.
I recommend that you contact us directly so we can assess what’s happening and find the best course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
Not worth the money
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve barely used this printer. If anything I’ve printed more diagnostics pages than for anything else. Do NOT BUY THIS PRINTER. HP even sent me out a new cyan and that did not work as well. To think when I first got the printer it printed a line on my page and HP told me because it didn’t do it when printed through one way the issue wasn’t important. I’ve gone through ink cartridges just trying to resolve this problem as well.
No, I would not recommend this to a friendHP office jet Pro 8035 A PRINTER THAT DOESN'T WORK
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.slow, cranky and constantly going to the HP website to get updates and fixes, and this is just a few months old. Will never buy an HP printer again. Going back and staying with Canon.
No, I would not recommend this to a friendIt’s ok when it connects
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Printer works fine when it connects. Every time I go to print something I have to connect it or reset and start over. Not user error. Just a bad printer that the software needs fixed by HP.
No, I would not recommend this to a friendFax is no good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fax does not work well. Does not pick up all calls. Multiple calls to support without resolution of problem. Otherwise printer and scanner works fine.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there,
I'm really sorry that you are experiencing issues with the fax. I can imagine how disappointing this has been, especially since we always aim to deliver much more reliability.
Firstly, I'd recommend you to have a look at this comprehensive document that includes several questions and answers about fax issues: support.hp.com/document/c00297388
In addition to that, you could follow also the solutions present into this document about fax error messages: support.hp.com/document/buu02549
If my suggestions fall short, I do hope that you'll consider reaching out to us for support one more time. Though the first attempts weren't very successful, we'd love another opportunity to work through this with you. You can give us a call at +1 800-474-6836 any day between the hours of 8 am - 9 pm ET. To speed up the process a bit, I recommend gathering this information:
- Model number
- Serial number
- Your location
- Your case number (from prior contact with support)
We look forward to making this right and again, sincerest apologies.
Marco
HP Care
hp.com/support
junk
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.ive had this printer for a year. it is the worst printer ive ever owned.. paper jams all the time and almost impossible to clear it. also it starts warning of low ink the day after replacing all ink cartridges. the app is spammy constantly trying to get you to subscribe to ink services .. waste of money .. also has an issue staying connected to wifi for wireless printing
No, I would not recommend this to a friendPiece of crap printer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this to replace a 5 year old hp inkjet that connected to my wifi easily and NEVER disconnected! This piece of crap looses connection all the time and is very difficult to reconnect. Defaults to 5ghz which i never use and setup is not able to be done on my computer??!! I have to touch the tiny touch screen on the printer! It must be me and the learning curve! I hope its me and not the HP technology. Not a happy loyal Best Buy custoner!!
No, I would not recommend this to a friendoffice manager
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Well for one its a cheap made printer for the price. Every morning i have to go though the process of putting it back online cause its goes offline everyday. The ink didn't last long for the jobs on doing. Guess i should have looked how many pages i could get out of the ink before i purchased it. this product is something i will not purchase again. i give this 2 thumbs down.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry you’re off to a poor start with your printer. I can certainly understand why the device going offline frequently and using ink more rapidly than you’d anticipated would be disconcerting. I want to help you resolve these issues. I hope the information and resources below serve that end.
First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including printer-offline difficulties. You can find that page here:
- support.hp.com/us-en/topic/diagnostics
Next, I can’t say for certain what happened with the ink supply in your case, but some printers come with what are known as setup cartridges, which have a lower capacity than regular or XL cartridges, and less still than ones in our Instant Ink program.
If you’ve installed replacement cartridges, the XL cartridges designed for your printer have estimated yields of 825 pages, while the regular size cartridges are expected to produce about 300 pages. How cartridges perform in your own printer varies according to numerous factors, including resolution, how dry the air is and how absorbent the paper is.
Regardless, if the offline problem persists, or your page-yield results differ dramatically from the estimates above, I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Be Aware
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased printer 08/06/2020, used seldom now the color will not print, did head cleaning no luck, now I see purchase new printing head costing more then the printer. There is no warranty they tell me because this printer was a resale, I was not informed about purchasing a returned printer. I was told there was a 1 year warranty on the printer, well again there is not, so disappointed in Best Buy and employee for not telling the truth about the printer.
No, I would not recommend this to a friendupset
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.printer currently not working, want allow me to print due to message error, have a 2 year plan, most difficult to contact anyone for repair or replacement
No, I would not recommend this to a friendBroken printer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Top scanner broke and would not feed paper, had to return. I couldn't get another one at the time so Best buy upgraded me to 9015 at no additional cost.
No, I would not recommend this to a friendInk supply
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointed in how fast the ink ran out. I know I get 6 months of ink free, but that was terrible.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer ran out of ink so quickly. I can’t tell from your review how many pages you printed, but I can certainly see why having ink cartridges empty long before you expected it would be a jarring surprise and a poor start to owning a new printer. With that in mind, I’ll try to offer some helpful suggestions.
First, I can’t say for certain what happened with the ink supply in your case, but some printers come with what are known as setup cartridges, which have a lower capacity than regular or XL cartridges, and less yet than ones in our Instant Ink program. Another possibility is the printer is not reading the cartridges correctly and is giving an inaccurate reading.
Regardless, I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
- Cons mentioned:Reliability
Constantly problem with HP printer
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I start to notice that HP products are starting to be a problem.
No, I would not recommend this to a friend Wireless feature a disappointment
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this for the wireless feature, plus free ink. I haven’t been able to hook up The wireless feature and be able to get free ink. A disappointment.
No, I would not recommend this to a friendnot user friendly
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had problems with this item since I purchased it. It will stay connected to the internet, Off and On constantly a problem
No, I would not recommend this to a friend