Customer Ratings & Reviews

This printer was amazing at first. Then I had trouble with printing colors. It was streaking and I tried every how to and step by step cleaning and it still does not work. This printer is not even a year old. I cannot get any help from best buy or hp. One person says its the ink the other a printer. It does print black. But if i wanted a printer for just that i would have bought a much cheaper one. 10/10 DO NOT RECOMMEND!

Great printer. Super fast and light. I love it. Yes

I print a lot of photos and this has been a great printer for all of my needs

Excellent printer with free ink and super cute color

Great deal. They really take care of you with the ink.

The scan to email is a must have feature. HP has made another great product.

looks great, so far its good. works fast and quietly

Easiest set up ever and fast delivery even through we are in lockdown

Printer works great for home use. Haven't had any issues

great products would recommend to all, really love them!

I am a teacher and made this purchase because I needed a printer to help with remote learning, due to the Covid-19 situation. I bought the printer because it was advertised as having enough ink for 8 MONTHS. Wow! That sounded great! Well, here we are three weeks later and....NO MORE INK after printing only 40 pages. I went back and looked in the box thinking that there was another cartridge ready to go, because sometimes printers come with just a little bit of "starter ink." Nope. So now I bought an additional $150.00 worth of ink just so I can keep up until June (hopefully). Be wary of this product. I'm disappointed. If someone from Best Buy could contact me, that would be great.

I don’t print lots of documents so this is perfect for my needs.

I purchase all my electronics from Best Buy..Products are great!

very good ----------------------------------------

Excellent printer and free ink was a bonus. Very pleased with product

Like printer. Inky issues was hours it took to download drivers.

Terrific....my Geek Squad rep was wonderful! And very efficient!

needed this for home office use AND Home schooling. Works GREAT

very easy to use - easy to set up Color prints not as bright as expected

This printer was not quite what I was expecting. I’m very familiar with printers as I’ve set dozens of them up throughout my life. I know HP to be a top brand in printers. I typically always lean towards business products because they seem to be more reliable than consumer ones. However, I wasn’t quite that impressed with this printer. My first impression of the printer was it feels kind of cheap. Not unusual for printers these days, but the plastic seems cheap and breakable and the parts don’t move that smoothly (Tray, extensions, printer cover). I know a percentage of the plastic is recycled which is great, but I feel like there could have been some better design and quality in it. Next, during the setup process after installing the ink which is straight forward, it wanted to print a test alignment page and then scan it to calibrate the headers. Well I made sure paper was in it and continued with the calibration. It acted like it printed but nothing came out, then it was asking for the next step to scan but I had nothing to scan. I had to reboot the printer and start the process over, this time it printed but it sucked up like 5 sheets of paper in the print. The print came out good except for the end of the paper printed on the other 4 sheets. Scanned and it said it was successful. The device is USB direct, Ethernet, or wireless connection which is nice for options. I used wifi as a temporary connection which I strongly dislike to use with printers as it always seems to cause problems at some point, but so far its working well. Scanned a document that came out nice. One thing I’m not a fan of is the interface. I’m more old school and like to install a software package where it installs the printer driver and any scanning software on your pc. Well here they have their own container of software. You can use your phone, tablet, or PC. I installed the HP software on my pc and it still didn’t add the printer to Windows, I had to go through a manual process to add it in Windows which may be a struggle or hassle for many people who aren’t that familiar with computers. HP seems to tout their software as all you need, but I’m not a fan of it. They have an option to open up their software, select “Print Documents” and it pops up a Window to find your files to print. No thanks, I like printing from inside my documents. The scanning seems okay. You can scan from the PC or directly from the printer, however their fancy software doesn’t setup Windows properly for it. If you can from the printer and I select my PC to scan to, Windows pops up options for WSD Scan Device. I select Scan from the list of 4 items, it scans, and then opens up my Libraries folder not knowing where the scan went. Not very good IMO. You can open up the HP Smart app on your PC to scan which works fine. You can preview, then save as pdf or jpg, and save, print, or share it. There are a lot of potential features such as cloud printing or printing from any device anywhere. Like I said, I’m more old school and like a straight forward printer that makes my life easy so I won’t be using much of the cloud features but I did try the scan and print feature from my iPhone while connected to wifi which was pretty nice. I was impressed it worked as well as it did. The printer also comes with an “8 months of ink”, which is basically a $40 prepaid card for their ink delivery service ($5/month for 100 pages Instant Ink plan) and appears to be an automatic process with your printer ordering it for you. Overall, I wasn’t a big fan of this printer initially because of the quality and it not appear to be working correctly at first with the printing but it has seemed to do better in the few days since. The print quality seems good and the scan quality seems decent. I’ll update the review once I’ve had more extended time to get a better experience with it.