Customer Ratings & Reviews

Purchased my printer about 3 months ago. Everything was great.. I liked it and all but then it stopped working. Not turning on… nothing. And costumer support uff talking to one person then getting transfer and starting from 0 and so on.

Works great!! Color photos look great! Love the blue tooth feature!

Excellent printer for home uses. Nice wireless and Ethernet connection optiin

HP wants to own every aspect of your printer experience. They monitor every page you print and every action you take with this printer without notifying you. The low purchase price is the hook they use to get you to use their ink and their 'subscription services', which are very high priced. The printer assesses if you try to use an alternate manufacturer's cartridges and stops the printing. Support services are useless. Every step of the way you are being 'managed' and 'manipulated'. There are comparable products in the market without being owned by Big Brother. AVOID HP.

Best in value works great this is our second time buying a hp printer.

Excellent product. Easy setup. High quality printing and scanning.

This review is on the HP Company Not the Best Buy experience. We bought the HP OfficeJet Pro 8135e while on sale at Best Buy and once I got it home while unboxing it I heard a pop and crack while opening the scanner bed lid. Took it back to Best Buy where they agreed the lid looked broke and shouldn't be that way. Replaced it with another one of the same model. After opening it there was the same issue with the lid, so I called HP support who said they never seen that issue before and to return it back to the store. After looking at all the HP models at Best Buy and Office Max that they are all the same and it wasn't in fact broken, Now the sale is over and I can't get this printer for the sale price.

If your buying HP, consider the BB service package. I just spent 2.5 hours online with HP support and they still won't honor the warranty. Printer broke after ink cartridge change like a firmware bug.

Terrible. There is a known issue with it periodically going off-line. I called HP. They even have a dedicated team set up to address it (regular techs don't know how).

Hard for our computer guy to set it up. Not user friendly. Keeps saying incoming fax when non is coming. He has to keep unplugging it to reset it. He is not happy with it.

I purchased this printer, my fifth HP, on 02/02/24 and am getting rid of it. I've had to make four or five calls to support and wasted a whole lot of time. While past printers easily printing less than a full page of Quicken wallet-size checks, this one won't. It would take a detective to figure out how to get it to print a 5-3/4" x 8-3/4" envelope. I'm done wasting my time and will buy another brand of printer. Can't believe you made this printer so difficult to use, HP!

Never ever buy an HP Printer. They coerce you into their monthly program, and then if you opt out, because in my case I rarely print, they make you go an purchase all new ink cartridges, regardless of how much ink is in your current printer. They are highway robbers

I really don't like it I want the one with the ink in the bottle not the crage the sale person told me that it was a good one I don't like it

Bestbuy was great….. this HP printer is garbage…. It stopped printing and HP won’t let you do a warranty claim unless they remote into your computer to troubleshoot…. I can’t allow that because of my job…. So I have an expensive paperweight after 2 months NOT AWESOME HP….. not awesome!!!!!

So frustrating. Got the ink in and it started scanning the cartridges. Says to check black ink. I've done that over and over. Im not buying another cartridge. Will have to pack it up and take it back. Will try Epson and fingers crossed. HP and their ridiculous catridge counterfit software is finding fault with their own cartridges.

Every time you go to print it says you are out of paper, and you have a full tray. You have to go to the printer open the paper tray and put the paper in and out.

Worst printer, total garbage! Takes for ever to print.