Customer Ratings & Reviews

Printer is not copying well. It copies pink and the scanner is broken.

it works when it wants to. When doing several print jobs I have to power it down or reboot it to get it to work.

Terrible. Approximately every month I have to call Hewlett-Packard to get the facts, scan, print or copy fixed. I've had Packard for many years and this is the first time I've got a terrible printer

Ok Printer. I just needed to buy replacement ink and its almost $200 thats more than the printer costs. crazy

Worst printer I ever purchase, it is cheap and performs horrible.

The first one I received broke after 200 copies. The ink cartridges were suddenly not recognized. Second machine has glitches. When it runs out of paper, I have to shut it down after I fill it up. My computer will say it’s out of paper even when I filled it. I have to shut down the printer and turn back on. Then it works. Stupid. Not happy with this machine. I’ve had so many HP but this one is terrible.

I barely got 2-3 months of decent use out of this! I believe printers are only going to last a couple years anyways, but a couple months is totally unacceptable

The printer does not work. It stopped working within a week of purchasing it.

This printer has been giving me nothing but problems. Difficulty with connection, cartridges always missing even when I install a brand new set (authentic HP ink), and paper jams on printing double sided. I had an old HP and I regret updating.

Worst HP printer I've ever purchased. I bought in June of 2024 and its gone through 3 boxes of HP ink cartridges since then. I've only printed 587 pages. Now, 3 months later, it no longer printing in color. DO NOT BUY THIS PRINTER!

I am returning this item due to customer service. I usually do not rate bad service only good service. I feel I experienced a bate and switch from your Geek Squad. I have been an excellent customer and member for 30 plus years in CO and FL. I am very sad your staff did.not value my loyality

after 20 pages, the ink is low (about 15% left) and the quality of the printing is terrible even when printing in just black and white

My IT guy talked me into HP. I have an Epson but it no longer is compatible with Windows 11 without extra from my IT department. So I bought this printer. The day it showed up, I tried to set it up. However, it was broken. 2 hours on the phone with HP they agreed to send another printer. It was to be here in 4 days but it hasn’t shown up. I tracked it and it says another 6 business days.

It take NASA engineer to load the paper tray. This is the most user UNfriendly printer I have ever owned.

Buy a different brand, this printer isn't worth your time. Won't stay connected to the internet and it has to be connected to print. Save yourself the headache and buy a different printer

This printer is so slow especially the scanner that I would never recommend it to anyone. It also stops you from scanning by saying scanner busy when it is not busy and takes an even longer time to fix that problem each time yourself.

I returned this printer less than 2 weeks after purchase. Printer worked one day and then stopped printing. Had to contact HP support and redo printer setup. Again, worked for one day and stopped printing. That was enough. returned printer and replaced with an Epson.

I cannot get it working so have no opinion. Apparently your store does not assist unless you pay someone to come to your house even though I have your products package that I paid for. Yet, you do not work on printers or assist customer with help to get it working so it sits here.

Worse printer. Constantly freezing. Can’t handle more than 12 pages then it stops and resets. Big mistake

Older versions easily set up through screen. Now it was necessary to call customer service who I then had to speak to two different techs. I can now print but still can’t copy or scan which I specified was necessary.