Customer Ratings & Reviews

This printer is overpriced and underperforming. Very slow and difficult to use.

very difficult to connect. Even HP could not make it work with my computer.

Faulty. Have to reboot each time I need to use it.

Set up needs to be simplified. Assistance should be readily available. Copier worked. Printer did not work and Geek Squad could not get it to work.

Unable to sign in and completely connect my current insta ink account to this new printer. HP insta ink agent was having problem getting my printer connected and transfer my call to another agent. The call dropped and he closed out the work order online. Now will have to start over with another agent. Ink cartridges are low and will have to pay out of pay to complete my project.

This was challenging to get "set up" myself without assistance but I do like many of the features that are offered. As for use, I am just beginning to incorporate it into my printing needs.

Not my favorite. Uses to much ink and a small paper capacity.

This printer does not do scan to e-mail, which I was very very unhappy

extremely disappointed, the ADF only works sometimes, once it goes to sleep I have to unplug it for a few seconds to get it to come back on also I think it is a gimmick when they 3 months of free ink but nothing tells you how to get the free ink

I've had this printer for 4 months now, biggest hunk of junk. Once I hit the print button, you can hear it moving back and forth for at least 5 minutes, sometimes it prints, sometimes it does not. Sometimes it prints in color, sometimes it does not, yes I hit the color tab but still no color. Try printing from my phone, i select the printer for the picture, then the wheel spins, then tells me no printer selected.

After hours of trying to install this printer on my new computer, I still have no printer. Am ready to return it.

I've owned many HP Printers and they just keep going backwards on quality. Once they where the Mercedes of printers. Now.... sub par greed driven plastic made junk! Keep it up guys...... I can see the cost accounts saying we can make it cheaper and rob are dwindling customers on Ink Cartridges! Keep it up guys!

Haven't been able to get the driver to work yet, so not sure if I like it or not.

I still can't get it connected to my laptop. Paid for Geek Squad to come to my house. He couldn't do it. Said there was something wrong with laptop. Told me to take it to store. Took it to store. Was told nothing was wrong with laptop. To bring in the printer AND my laptop to get it connected there. Huh? Isn't that why I paid for Geek home visit?

Instant Ink program appears to a mandatory service for the printer to function

I can’t get it to work and if I can it is slow . I am very sorry I purchased this

worse printer i ever bought hp could not set it up

Brought this printer and didn’t use it much the first three months. When I did use it I was out of in in two weeks. I’m not happen because I didn’t get the free refills. Not I have to go purchase ink and it is expensive. Go old school when purchasing.

Software just stopped during install I'm stuck in a Firmware question. Been chatting with support for some time but they have no idea and take forever to respond.

At forst ot was an eprinter meaning the printer had its own email address where you can send pdf files directly to the printer’s unique email address BUT NOW hpntook that feature away so i will be returning this printer. They made the uodate disabled that nice function. So now the printer is not that special anymore so it’s useless for what I bought it for.