Customer Ratings & Reviews

Happy user of HP printers for 25 years - until now. Hooked up usb port to printer and won't print. After hour of diagnostics Windows (!) found issue - this printer will not work with a USB 3.0 port. USB 2.0 worked. My HP 6700 faxes fine but 8710 will not fax due to "fax line noise issue". Searching the web I found no way to get around this.

Not all that compatible with a MAC. You will need to purchase a series higher than a 8710

As soon as we got the printer home to set up, we had issues (7 months ago). We were able to print wirelessly with our old printer and this one was supposedly better. We were not able to wireless print unless we did a restart of the printer each time and tried several times to reinstall the printer. We then got a USB cable to connect it to the printer and the printer will not accept it's connection. Incredibly disappointed in this product considering it has not worked well for even one month. We didn't want to pay a service charge to Geek Squad for a product that didn't work, so we didn't take it in. Of course, the return policy is obsolete now that we've tried every other course of action to troubleshoot. Now I know why Best Buy had the product on sale for such a cheap price. You get what you pay for. We're buying another non-HP printer now and not at Best Buy.

EVERY time there is an update to ANYTHING (printer, computer, whatever) this loser has to get totally set up again. I can NEVER just fax, and rarely can just scan, or just print. Faxing is The Worst of them. the so-called "convenience" of automatic ink supply sounds OK but actually is beyond annoying. I haven't tried it on photos. but the print quality seems ok on documents.

I purchased the HP inkjet 8 months ago. I had issues with paper jams since day one. I used the program that was offered on the downloaded install from online. I had worked on a project for the last two months and ready to print it for the last time for the presentation. No luck the inkjet jammed again. I cleaned it turned it off and still it ate a group of paper. I called in the person told me to do the same thing clean turn off clean again turn off again about another 30 minutes of frustration and now they say the sensor is out and I don't have a warranty on it any longer after the 60 days. Not even a year old and its trashed. I can buy a new one for less than getting this one fixed which I spent almost $200 on this is not good for a company I trusted in the past.

I bought this printer few months ago. It has been working fine / as expectingly till one cartridge ran out of ink. I went to the store to get the appropriate cartridge (Cyan) and installed it. The printer indicated that I was still out of ink. I had to get the black one. So I bought the black one, got home and installed it, still could not print as my yellow was also out. I elected to print only black since all I needed was to print a form, well no I had to get the yellow one for the printer to work. So here is the reason got my 1 star, it worked well initially, but when you select to buy a inkjet printer you are bound to pay later, HP has their fingers in your pocket as they voluntarily inhibit the printer to work with black only so they can sell you the ink at extreme price. The original cartridges are not of large capacity so they get your money sooner ratter than later. If you wish to buy this printer, you may want to consider buying into their ink jet program, it's like a money drain that guaranty an income to HP. Very poor ethic from their part.

Just bought the printer from Bestbuy store, brought it home, set it up and found the basic cable printer to Computer is missing. First I thought this is wireless connectivity printer so may be it does not include the cable. Then I browse through the product specification that clearly mentioned USB connectivity cable. I called bestbuy and first they asked me to goto the store and buy the cable, I told them it's missing from the box, either somebody took it or it was never packed. Then rep told me to goto store and replace the printer. This is horrible experience, I spent a lot of time setting up the printer and now I have to do it again because of one simple cable.... Should I just buy the cable or ditch the printer..... Here is the product specification mentioned that it has the cable..... which I did not find it in the box. ------------------------ USB 2.0 port for simple connectivity High-speed USB 2.0 port offers a standard connection to your PC or a simple way to plug in and print with a USB drive, camera or other device.

Nothing on this printer works like it should. It was brand new and printed nothing but lines or it printed blotchy. It disconnects from the computer all the time. Now it won’t print at all. I had to disable it and reinstall. It worked for about two weeks then stopped working again. The printer is connected to the internet but it can’t find the printer because it states it’s not connected. The HP troubleshooting is useless. It doesn’t have solution to this problem and everything on the HP website just gives you the same steps over and over again that don’t work. When it was connected, it wouldn’t scan from the printer. I had to put the paper in the printer then go to my computer and scan it. Extreme inconvenience. I should have returned it when I had all the problems with it when I bought it. I haven’t owned it that long and only used it about 5 times because it never wanted to work. Complete waste of money.

When when a printer goes into sleep mode, usually you can touch the screen or even push the on and off button and it will wake up. Not this printer. The only way to get it to wake up is to unplug it from the wall. When it works, it works good. The copier works great. I never used the fax option.

However, am not liking this one. First of all, it's offline,,more than 90% of the time,,for no apparent reason. It will even go offline between pages while printing! Another annoyance, I didn't think to check this out, but my last HP printer had a nice feature that you could lift the copy door up just enough with one hand to grab or place paper on the glass, and the door would stay up, which makes one hand use, easy! Not this printer,,you either have to open it ALL the way,,90 degree angle,,or not at all. it won't stay propped up. Last feature the display screen is WAAY to small for my aging 60 year old eyes. My older version had bigger screen and bigger fonts, easily read from a few feet away. All in all,,really unhappy with this printer.

Print very little, have had it for about 18 months and used it maybe 15 times. Went to print yesterday and there’s an error code on the screen and it can’t be fixed. Out of the blue just doesn’t work, nice product.

This printer's performance has continued to be disappointing. I like HP product, but this printer has me shopping for other brands. It jams, poor quality printing, scanning software lacks features.

I purchased this printer on recommendation of Best Buy employee. I have had nothing but problems with it not printing and being "offline" all the time. I had to reinstall it so many times and it would print one item and then be "offline" and not work again. I went through the trouble shooting guide from HP and it said for printer to work, it had to be turned on. It was turned on and connected to my wireless router, but it couldn't be found. Since I had purchased the protection plan I took it back and purchased an Epson 3640 which loaded on all 3 of my computer without a problem and prints wonderfully.

HP used to be the best. Now they only want to sell you ink and the basic functions don't work. Scanning to a flash drive, sometimes. Color printing doesn't work with the new OS.

This is the 3rd HP 8700 model I have purchased for home office use. I reserached the prior versions and they were awesome, so I saw now harm in picking up the latest version. I have had issues with the scanner feeder, the menu freezing up, and I have yet to be able to scan documents to email. In addition, in order to scan to my HP laptop, I was prompted to purchase a $40 driver service, that I should not have needed, and believe it is now creating issues with my new laptop, also purchased from Best Buy and also an HP product!

Could never get this printer to work even after 2 hours with hP support. Good luck getting through to support to start. Printer's wifi is very temperamental. I read other reviews to this effect but ignored them; figured reviewers just so weren't tech savvy. Turns out their comments were prophetic. Do yourself a favor and avoid this printer, unless you like rebooting your printer before every print job.

This sucks up the color ink and there are no EASY ways to say "Print black in white only". Be sure to price out ink BEFORE you buy this printer, because its almost the same price as the printer (sale price, I've never seen this printer full price , first clue it was a poor printer) Im gong to use up the rest of the ink, and get rid of this printer and buy a epson (not perfect, but better than HP (no great accomplishment).

Only had printer for 14 months and used very little. It was printing a 6 page document and then stopped with Error Code c9c70000. Further review is that this is a known hardware problem of a defective product. Haven't even used up the 1st set of cartridges for this printer. Also cannot handle card stock paper. It has been a piece of junk for me.

A loyal HP owner: VERY DISAPPOINTED, POOR PRINT QUALITY, returned. This has to be the worst I've ever owned since HP started making inkjet printers in 1984. I paid over 2X more money for an HP Color Laserjet Pro MFP M281fdw printer from the same Best Buy = VERY SATISFIED WITH THE HP LASER.

After 5 hours of battling setup I've given up. Will go buy a cheap one. Bought hp for ease of setup. All I get is "no air printer". Went to we sent for setup and it tells me there is a problem and click on "this" but my printer doesn't have "this". I've had hp for years but this is it. Never again!