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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 5593 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers value the OfficeJet Pro 9015e's high-quality prints, ease of use, and wireless functionality. Many appreciate its quick setup and compact size, along with the overall reliability and good value for the price. However, some users find the printer to be noisy and have experienced issues with the paper tray's sturdiness. The scanning feature also receives positive feedback.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 107 Showing 2,121-2,140 of 5,593 reviews
  • Rated 5 out of 5 stars

    Great Printer for the Moeny

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so Good. This unit replaces a Pr0 8600 unit that my wife loved. The software was easy to load and so far the ink seems to last a long time on the initial stock. Will be interested in how it performs long term.

    I would recommend this to a friend
  • Cons mentioned:
    Paper tray

    Rated 3 out of 5 stars

    Good until it isn't.

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works until it doesn't. It just imagined a paper jam and then we couldn't use it anymore.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Pleased with the HP 9015e performance

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the HP Office Jet Pro 9015e printer to replace a slightly older model which had been accidentally damaged. I am pleased with the new 9015e, which has all of the features I had come to like in my older printer and is performing just as well.

    I would recommend this to a friend
  • Pros mentioned:
    Print quality, Wireless

    Rated 5 out of 5 stars

    Fast with high quality printing and scanning.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Old printer was out of date and completely died. The HP Office Jet pro is a wonderful upgrade. Wireless printing with no connection problems. Fast printing speed. High quality printing and high quality scanning.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Print quality

    Rated 5 out of 5 stars

    Phenomenal

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything you need all in one for an amazing price. Absolutely love this printer, scanner and copier. Exceptional quality and very easy to use. HP everything in my office.

    I would recommend this to a friend
  • Cons mentioned:
    Noise level

    Rated 4 out of 5 stars

    Great printer. Small and Compact

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does a lot for its small size compared to my last printer which was much bigger. Only negative is sometimes when it prints, it is loud and sounds like it may jam, but does not.

    I would recommend this to a friend
  • Cons mentioned:
    Noise level

    Rated 2 out of 5 stars

    Not Recommended for Scanning

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Printer works good, but noisy. Scanning is horrible. very minimal capability and any use of the printer cropping option distorts the image. If I had know how bad the scanner was on this model, I would have paid the $170 to fix my old HP 8620. If you are looking for a good scanning capability, I would NOT purchase this model.

    No, I would not recommend this to a friend
    • Brand response from HP Team
      Posted .

      Hi there,

      I’m sorry to hear that you've not had the experience you expected with your printer, and I'm sorry for any resulting inconvenience. We aim to provide a reliable experience with our printers and support, so let's see how I can help.

      I recommend updating your printer's firmware, as the update could help to resolve the issue. The firmware download can be found at:
      support.hp.com/us-en/drivers/selfservice/hp-officejet-pro-9010e-all-in-one-printer-series/38023430/model/37934143
      If updating the firmware hasn't helped, I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
      - Model number
      - Serial number
      - Your location
      - Case number (from any previous contact with HP support)

      I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so you might consider making use of it. You can verify the warranty using the following link:
      - support.hp.com/us-en/checkwarranty

      Agata
      HP Care
      hp.com/support HP

  • Rated 4 out of 5 stars

    Around the Homestead

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Paper tray is not quality I expected, certainly not as good as my 9025! Bought it without looking at it as had great quality with my 9025 and thought the 9015 would be just slower to print and not have poor paper tray feeding design. i

    I would recommend this to a friend
  • Cons mentioned:
    Noise level

    Rated 3 out of 5 stars

    Hp bloatware 9015

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Coming from a HP 6978 that suddenly stopped working. I thought this would be an upgrade, but it's made very cheaply with flimsy plastic and the scan cover will just fall heavily if you don't hold it up. They should have made the usb slot for memory cards face the front, it's in an awkward space on the left side. It's just as noisy as the 6978 and internal speaker for faxing is even tinnier. The display and processor speed is still laggy, the display responds even slower than the 6978. Software (hp smart) isn't too useful, the fax component is missing-download the full software from the site don't let win10 install it from the microsoft store. Also the web services web enabled issue is a pain, it'll prompt for your password when you've never set it up and will require you to log into the printer's IP address from a browser to access its settings, just like a router login. Hopefully you've owned an HP product before so you may be familiar with the hows and whys HP does things, but i was disappointed the software was the same basic crud that the 6978 used. No eesemdfor failed faxes? Come on. Fax history? Where did it go?!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Print quality

    Rated 2 out of 5 stars

    BEWARE COLOR INK REQUIRED TO USE

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Printer but BEWARE, the color ink cartridges contain only a small amount of ink and you MUST refill the colored ink cartridges in order to use the printer even if you print in Black and White only. The color cartridges go down without use and you are forced to buy 3 unneeded cartridges in order to continue using this printer.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Paper tray

    Rated 3 out of 5 stars

    Not as good as the last one

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have always had HP printers. The last one I had for years was an HP 8100. It was great. Easy to use, printing was sharp and clear, and colors bright. Recently I replaced that one with the HP 9015. Speed is about the same. Printing is not as sharp and clear, colors look rather dull and faded. The paper tray is extremely annoying as it is difficult to switch from letter to legal and back. The paper tray has these “wing” looking things at the back, instead of being a 4 sided tray. I believe that this is part of the problem making it difficult to get the tray out and back in. When it comes to buy the next printer, I will definitely be looking at other brands.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Frustrated

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still working on getting the printer running. When I was installing it, I received message "Driver unavailable". I have never had this happen. I had a different HP Printer and this did not happen.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great printer for a small business!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great printer for the price! It is an all in one, which is exactly what my office needs as a small sole proprietorship. One of the great features is the ID copy option that allows both sides of an insurance or other id card to be copied on one page without anything other than turning the card over!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A very solid and good all-in-one solution!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've only had this all-in-one printer for about a week, but I love it already! It's fast and does it all and seems to do it all very, very well.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good printer, would buy again.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would have gotten five stars but too much mingling between the app and going to HP123 to o get software. If i want to scan a copy to my desktop it should be simpler. I bought for the AirPrint function which once properly installed, works flawlessly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect for me. Easy to install

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very pleased so far with this printer. I’m not sure how I will like the automatic ink plan, but I will see. It was easy for my daughter to install.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Printer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had an issue with my prior printer and this has replaced it perfectly. Best of all, it uses the same ink as my prior printer and I had quantities left.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    There is only one problem

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The printer works fine. The only item is the paper drawer is made very cheaply. I have to struggle to open it every time.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Solid printer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid printer for basic functions. Setup had some issues but HP support was helpful. Still have not been able to print an address on an envelooe

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    HP -OfficeJet Pro 9015e

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very happy with this model.The ease of changing cartridges is very nice. The fact that I have total tech support is very important. I appreciate that the Geek Squad always answers my questions and assists me.

    I would recommend this to a friend