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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 5593 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers value the OfficeJet Pro 9015e's high-quality prints, ease of use, and wireless functionality. Many appreciate its quick setup and compact size, along with the overall reliability and good value for the price. However, some users find the printer to be noisy and have experienced issues with the paper tray's sturdiness. The scanning feature also receives positive feedback.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 170 Showing 3,381-3,400 of 5,593 reviews
  • Rated 4 out of 5 stars

    Works as expected

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Double sided automatic document feeder and double sided print work as expected for Scan as well as for print. It is true that you will occasionally get a message about the printer is offline or it cannot find it even when it is directly connected to your computer, but if you wait a few seconds, problem goes away and it starts printing. I do not restart the computer as is displayed in the popup, I just wait a few seconds. I have it set up with a direct connect to desktop via USB and I also have wireless printing enabled. I did not set it up as a device on the network since all my other devices can print wirelessly. Only negative is a clunking sound when it first starts printing, seems like this has something to do with positioning the print head?

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really love this printer. Great speed. Great quality.

    I would recommend this to a friend
  • Pros mentioned:
    Print quality

    Rated 1 out of 5 stars

    Meh? could be better

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's great when it prints, but I got many docs sitting in a print que and I'm not sure why. One it just stopped -- no time yet to call Geek Squad, and I have already tried everything HP suggests.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Buy in hast regret at Leisure

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I regret not having taken more time when I purchased this printer. I find it is not as easy or to use as other HP models I use. I emphasize it’s best not to get in a hurry and settle for a product that can be a bit tough to operate just because your in a hurry like I was. Do to low inventory levels I purchased in “Haste” and regret doing so. I’ve always experienced longevity in my HP products. So I likely will have several years to remember why not all printers are alike. I’ll read up on them before buying next time.

    No, I would not recommend this to a friend
    • Brand response from HP Team
      Posted .

      Hi there.

      I’m sorry that you’re not satisfied with your printer. I can’t tell from your review what specific issues you’ve encountered, but I want to help you get the most from the device, so I’ll offer what I hope are some useful resources and suggestions.

      First, to learn more about your printer and all its features, or for help solving problems, you can access user manuals, how-to documents, software updates and troubleshooting guides here:
      - support.hp.com/us-en/product/model/37934143

      You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including connectivity, print quality and operating-system compatibility. There you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
      - support.hp.com/us-en/topic/diagnostics

      If any problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find a solution. To expedite the process, I recommend gathering the following information before the call:

      - Model number
      - Serial number
      - Your location
      - Case number (from any previous contact with HP support)

      Keith
      HP Care
      hp.com/support HP

  • Pros mentioned:
    Print quality

    Rated 5 out of 5 stars

    The ink

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been buying printers for my home for years... and this was the BEST BUY... I could have made... getting one for my secretary

    I would recommend this to a friend
  • Cons mentioned:
    Noise level

    Rated 5 out of 5 stars

    Does what it is supposed too

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The out put tray is shorter and if you’re printing a lot then it tends to fall on the floor, it is louder than my old office jet. The ink delivery I am not sure about because I am still in free (2) month phase; but it seems like a good idea.

    I would recommend this to a friend
  • Pros mentioned:
    Print quality

    Rated 4 out of 5 stars

    Great but pricy

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great printer. it's an office model so it's quite big for my home desk, but it prints fast and with great quality. More than I wanted to pay, but it's hard to find a printer these days.

    I would recommend this to a friend
  • Pros mentioned:
    Print quality

    Rated 4 out of 5 stars

    Great printer

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Kind of a pain to set up but once it's done it preforms very well. Clear prints and even nice photos. Drawback as with other printers is ink is too expensive. Auto duplex is fantastic.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Printer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is the perfect printer for my needs!!!!!!!!!!!!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    HP Printer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Product for the money and easy of setting up

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very essential for small business and working from home.

    I would recommend this to a friend
  • Pros mentioned:
    Print quality

    Rated 1 out of 5 stars

    Don't waste your time

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Print quality good. Ink cartridge system terrible. Stopped printing after 1 print. An hour with customer service got it working again. It looks like it locked my printer because I didn't sign up for HP's ink subscription, although I'm not sure. Then, a day or two later, it started making strange sounds, like it was cleaning the print heads. Multiple times daily. When it did this, the printer would show it was online, but wouldn't print. Had to power cycle it each time. Returned it and bought an Epson Workforce instead.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Print quality

    Rated 5 out of 5 stars

    Printer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This printer is very good! The store staff was friendly and helpful. I literally brought the printer home, unboxed it, plugged it in and set it up. It took about 30 minutes. The printer is easy to use and prints fast.

    I would recommend this to a friend
  • Pros mentioned:
    Print quality

    Rated 5 out of 5 stars

    Good for Wired Networks

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchase for use while teleworking from home. Much faster than the 500 series I used previously. Compatible with my work network which is not wireless. Quality in the printed and scanned is very good. Overall, very pleased.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    HP OfficeJet Pro 9015e Review

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy setup and quality print. Very happy with purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Print quality

    Rated 5 out of 5 stars

    Great printer for personal use!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the all-in -ones and use all the features constantly. This printer is super fast which fits my needs well. I have had some problems where it wouldn't print and I needed to unplug the power cord to get it resume, unsure why. Overall, it's a great printer!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works great and produces nice copies.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Printer is somewhat smaller than my previous HP but does the job nicely. Printing and scanning documents is extremely easy. I’ve had this product approximately 1 month and so far it has served me well.

    I would recommend this to a friend
  • Pros mentioned:
    Print quality

    Rated 4 out of 5 stars

    Love it.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love it. The only reason I didn't give 5 stars is because I have had a hard time getting the printer to NOT print on both sides, but finally worked it out. Otherwise, great product.

    I would recommend this to a friend
  • Pros mentioned:
    Print quality

    Rated 5 out of 5 stars

    Great all in one printer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This printer was easy to install and the quality of the printing is excellent. It prints large a large number of pages quickly. I like the online printer cartridge automatic ordering and disposal feature very much. I would highly recommend this printer.

    I would recommend this to a friend
  • Pros mentioned:
    Print quality

    Rated 4 out of 5 stars

    Above Average

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Print per minute is very good, quality is very good. Replacement ink is not too expensive. Was a little difficult to set up, but there was enough online help to fix my problems.

    I would recommend this to a friend