Customer Ratings & Reviews

I bought this HP OfficeJet Pro 9015 AIO to replace an OfficeJet Pro 8600 AIO that died. I'm counting on this purchase to be just as reliable as my last one, and be the same faithful servant that it was. One reason I bought it is because it uses the same Black 950XL and Color 951XL Ink cartridges that the last one did. I bought more of these Ink cartridges to try to get the last one working, but when that failed because the Print Head Carriage went bad, I could use them in the new one. I didn't need the Fax ability of the last one, so this one was perfect for me.

I bought this printer because my old one stopped working. Even though it was only 5 yrs old, HP said it was "obsolete", they no longer have parts available, and the only option was to purchase a new one. What is surprising is that BestBuy still has my original "obsolete, no parts available printer, (an HP Officejet Pro 6978), listed for sale on their website. Why would they continue to sell something that is considered obsolete, it's no longer sold by the manufacturer on their site, and it can't be repaired if it malfunctions? The replacement Officejet Pro 9015e is the worst printer I've ever owned. Very difficult to set up. There is no installation disc. One must download an app to do the install. The install doesn't go smoothly, and HP customer support is no help. Most amazing is that there's NO USER MANUAL to provide operating instructions. I searched HP website online, and it is not there either. I merely wanted to obtain a users manual and to set up the machine to receive faxes over a regular phone line. I called HP customer support and all they did was try to keep me engaged in small talk about how my day is going, what's the weather like, etc,. instead of addressing my issues. HP customer service was unable to assist me with either of my problems. I finally told the person I was thoroughly disgusted with the piece of junk I had purchased and would be returning it to the store as soon as they open.

I have had trouble with this printer from day 1. It will not print an entire page without multiple tries. HP Support only asks me to do the same steps, and this is running up my print count on my InstantInk subscription. I've tried setting the print to only start once fully spooled, cleaned ink heads, alignment tests, power cycles, printing in black/white, color, using HP Smart Print option. Nothing works. HP won't send someone to fix this even though I have 18 months left of my warranty. I regret this purchase.

Easy installation, ease of use makes this printer a plus to my home office. Consistently produces high quality copy/results. I particularly enjoy them wireless print operation. Great printer at a good price point.

It’s ok Printer does his work but is slow when printing in color. Plus have to replace black cartages every 4 months even though is not being used.

I purchased the HP - OfficeJet Pro 9015 Wireless All-In-One Instant Ink Ready Inkjet Printer - Gray to use with my new iMac. It setup easily on my WiFi and works great with my Mac.

Far too much of a requirement on the desktop software. I've had to restart the printer several times, during the past month, to have any computer connect to it. Other than that, it works as expected.

I have never had great luck with home printers in the past and have avoiding buying one for a while. Working from home forced me to make the purchase. Overall I like the printer it copies well, scans and prints well. Wifi printing is such a nice feature to print something from my phone from somewhere in the house. The one thing that is not great is the "HP Smart" print software. It is a little clunky. If I want to scan multiple, meaning different documents, it works best when I scan the first docs, save it and then shut the program down and then reopen it to scan the next doc. Not the worst problem to have for an occasional home printer but it still needs work.

This printer works quickly, and produces high quality images. I have used it to print out pictures on picture paper, and it handled that task with ease. Setup was not wholly intuitive, but once that hurdle has been jumped it works great.

Had difficulty setting up. Product not more advanced than other HP low budget models

I love it, works great and easy to put up and install

I do not recommend this printer! 1) It was extremely difficult to set up the scan to email function. After contacting HP support, it took over an hour for the agent to get it set up. 2) The machine shuts off after 8 hours of inactivity. I just discovered this after attempting to print to it from my iPad the past 2 mornings and found I had to press the power button on the machine to power it back on. I called HP tech support and the agent informed me that there is no way to disable this feature. The tech said it is a safety mechanism - which makes no sense! The consumer should be able to make this decision to enable the feature.

Have had lots of inkjet issues since my purchase, otherwise it’s a good printer.

It wasn't as easy for me to set up as other reviews state but once it was up and ready it is easy to use. I chose this printer because of the usb connector so I can scan directly to a usb device. So far no problems with this printer.

One needs to be very careful when adding paper or copying something. The paper tray is not as firm or steady as in my previous HP printer.

This is the 3rd in the HP-OfficeJet Pro series we have purchased and they seem to be getting worse. This one is so flimsy I doubt it will last long. Our first, the well-built Premium 8600, was sturdy but had a bad printhead that failed prematurely. A replacement printhead sent by HP didn't do any better. The 8620 that we moved on to wasn't as sturdy as the 8600, but was built much, much better than the current 9015e. However, the 8620 also had premature printhead failure. Perhaps that should have been our cue, but we thought we would give HP one last try. Well, this one is a nightmare. It's made of this cheap plastic material that looks like it will fall apart any day. The touchpad for accessing the printer features is so small (a third the size of the previous model's) it is barely usable. Printing and scanning are both so slow and the document feeder is a joke. And don't get me started on the HP Plus membership that supposedly extends the 1-year warranty to 2 years. That is simply a lie. After signing up and doing exactly what is required, it still shows I have just 1-year of warranty. HP said to give it 4 weeks when I called customer service , which I thought was a ploy to get me to hold on to the printer past the return date. Yes, I was right. Instead of extending the warranty to 2 years, they sent me ink I hadn't requested and didn't need, and closed the case I had opened to get the warranty extended. For sure, this will be our last HP purchase.

I work from home and bought the smaller version below this one and it couldn’t keep up. This printer is a great home office printer. The speed of printing and scanning is great. I also love working with the app on my phone that connects to the printer.

We purchased the HP OfficeJet Pro 9015 to replace a HP product purchased over 15 years ago--which finally ran out of gas! This new printer does all that we need it to do, and does it so quickly and easily. Thanks for the great product.

Beyond expectations. Super quiet & fast. Get it now, don't delay

This is a nice little printer overall, but i have two issues with it as well as most other printers. 1. Higher end printers like this should hold a full ream of paper. 2. The ink is very expansive compared to other printers by this manufacturer. I chose this printer as it was rated quite high on several websites, but I am not sure how long it will last. All in all, I have had bad luck with HP printers. I hope this is not the issue with this particular printer. if this is true, then why did I choose it? Because other brands in my price range rated even worse.