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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 5593 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers value the OfficeJet Pro 9015e's high-quality prints, ease of use, and wireless functionality. Many appreciate its quick setup and compact size, along with the overall reliability and good value for the price. However, some users find the printer to be noisy and have experienced issues with the paper tray's sturdiness. The scanning feature also receives positive feedback.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 185 Showing 3,681-3,700 of 5,593 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Setup went well, instructions could be more clear

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked as expected, setup was simple but instructions could be better in terms of troubleshooting

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great printer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This 4 in 1 printer is the bomb! I can do everything on it. The touch screen offers ease of use. I can print from my iPhone, iPad, and iMac easily.

    I would recommend this to a friend
  • Pros mentioned:
    Print quality

    Rated 5 out of 5 stars

    Easy set up. Great Printer.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have always had HP Printers. Wanted an upgrade from the less expensive models. This printer is impressive and instant ink ready. Couldn’t be happier.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Printer purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchase a replacement printer for home office. Hopefully, this last longer than two years

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Difficult setup

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very difficult to setup. Must connect to Internet, download app, and be on the same network to find printer. No direct connect cable.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great for a small business

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty user friendly and many options to help a small business. Lots of videos online to help guide you through the functions of the printer

    I would recommend this to a friend
  • Pros mentioned:
    Print quality

    Rated 4 out of 5 stars

    HP Printer

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still working great. Many people in our home that uses it for work or schooling.

    I would recommend this to a friend
  • Pros mentioned:
    Print quality

    Rated 5 out of 5 stars

    Exactly what I needed!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had this computer for about a month now. It was very easy to set up and I am very pleased with the print quality. So far I'm happy with it.

    I would recommend this to a friend
  • Cons mentioned:
    Noise level

    Rated 3 out of 5 stars

    Are you printing while on the phone?

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great printer but very noisy! I can’t give it more stars due to the fact that it could be better for the model type. It’s an all in one printer “Pro” but the mechanic systems is louder than me when I do dishes. The only way to get around it is by leaving it on 24/7 because printing noise is not as loud as the set up or shutdowns. Not for office environments.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Paper tray

    Rated 4 out of 5 stars

    HP always good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great printer, just wish it had a second tray for photos and could take a whole package of paper.

    I would recommend this to a friend
  • Pros mentioned:
    Print quality

    Rated 5 out of 5 stars

    fast and prints great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    doc's print real fast and clear. Pictures are the best i have ever had. Very pleased with this printer so far. have only had it for a month.

    I would recommend this to a friend
  • Pros mentioned:
    Print quality

    Rated 4 out of 5 stars

    Easy to set up and prints are quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had this up and running in 10 minutes. Prints are very high quality, and scanning is very easy and quick.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Printer that actually makes tasks easier.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this printer: bluetooth functioning, easy scanning then emailing scan, 2-sided option. Eager to discover more applications.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not worth it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This printer is diffuclt to operate. I had printers for 20 years. This is the most difficull to operate. I spent long time woth cusromer service and still cant scan pr eamil. The so called smart app is not smart. I gave 2 stars because it just prints now.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Printer. Highly recommend.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very pleased with my HP Office Pro 9015. It was very easy to set up. Does everything and more than what I need it to do. A lot of printer for the money.

    I would recommend this to a friend
  • Pros mentioned:
    Print quality

    Rated 5 out of 5 stars

    HP Printer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Omg....I absolutely love this printer and how fast and pretty the colors come out. Thank you Joseph from best buy for helping me choose this printer.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great new printer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this as a gift. My dad enjoys the ease of use and its features. Software should have been bundled instead of me searching for it on the hp website.

    I would recommend this to a friend
  • Pros mentioned:
    Print quality

    Rated 5 out of 5 stars

    Great home printer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We got this for home & school use & really like it. Quick, easy to use, nice clear print; what’s not to love?

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    HP Printer does the job.

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had this All-In-One Printer for almost a year and it has worked fine for me. It does everything a small business owner needs.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Cheap Nothing Like Older Models

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Poor Quality, Cheap, slow and less efficient than the older models, HP Smart App slows the connectivity and reliability down as well. I was an HP Printer Fan, but not anymore and the return date already expired, purchased 5/7 and today is 7/16, way shorter period of time for use and return than it used to be too, so HP and Best Buy know the deal.

    No, I would not recommend this to a friend
    • Brand response from HP Team
      Posted .

      Hi, Stan.

      I’m sorry you’re not satisfied with your printer. I can wholly understand why slow print speed, software complications and unreliable performance would add up to a poor start to ownership. I want to help you remedy these difficulties. I hope the resources below guide you to that end.

      First, I recommend that you follow a guide on our support site that covers improving print speed. Find that guide here:
      - support.hp.com/us-en/document/ish_2817150-2408088-16

      Next, I suggest that you follow a guide to installing and using the HP Smart App, especially the FAQ portion, which covers common questions as well as difficulties users have encountered. Find that guide here:
      - support.hp.com/us-en/document/ish_1716406-1413451-16

      For more help with difficulties, or to learn more about your printer and all its features, you can access troubleshooting guides, how-to documents, user manuals and software updates here:
      - support.hp.com/us-en/product/model/37934143

      If you need further assistance with anything, I suggest you contact us directly so we can help you assess what’s happening and find a solution. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
      - hp.com/plus-help

      Keith
      HP Care
      hp.com/support HP