Customer Ratings & Reviews

I only purchased this printer in September, four months ago, and it just stopped working. All I get is printer offline or printer not turned on which is false in both cases. I have complete internet connectivity on all my other devices and printers and the thing is completely turned on but just won't work. We tried all the usual remedies but the thing is just dead! Huge disappointment, esp from HP.

Had issues keeping the printer online. Reinstalled 3 times but it did not like my Mac

This printer has been nothing but a giant headache. It constantly gives off new error messages and after finally getting it to print, it now no longer scans because of something about a user name and password. Super frustrating.

It seems to be working fine so far but I haven't tried all functions yet. The functions I have tried are fine.

Seems to work great so far. The colors are a bit light. You have to make an account with HP to use the scanner, which was disappointing.

Item arrived damaged, and in damaged box. . Had to return, which was not as easily done as with Amazon. Opted to order through Amazon.

Have to keep restarting loses connection. Other than that it is great

Flipping awful. It won't connect stably to my Mac Book Pro through wireless to print. Connection goes in and out. Also slow . I have had HP printers for 10 years plus and they were great. The last one never missed a beat. This is really awful HP

I bought this printer for my niece to replace the one she had. She’s a parent of a small child and a college student. This printer has drastically minimized her stress and made her life much easier.

I have had the printer about a month. It was very simple to set up. The one I had before I threw in the trash because I could not get the set up to work. All the features work as promised.

The order process was smooth and trouble free. The item was delivered sooner than promised and the price was better than the OEM’s. I’ll certainly repeat the process for future purchases.

Printer performs great and does everything I need a home office printer to do. A little difficult to hook up to laptop. Perfect for home office

The dual scanner doesn't work as advertised. I made multiple calls to HP and downloads and still didn't fix my issue. At first, it would not load the dual side, then after downloading a new driver, it would consistently be jammed.

This printer, scanner, fax machine has made my little office at work more efficient. The fact one can print from their email on their phone to the printer is very helpful.

Instant Ink is a terrible nag service that requires your printer to be connected to the cloud at all times. Support is helpless, printer wouldn't connect to my Macbook for a week and they wanted me to give them remote access to my entire machine. Ink is terribly expensive. Wish I bought a Brother.

Don't waste your time or money. This printer is cheaply made and every time I powered it up I had to reset the print cartridges. If I touched the cartridge on the far left, it would fly out and hit me in the face. If I reset them all, it might print. Most often it took several resets to get it to go Online.

I have had my printer June 2020. I really like it. Because of COVID, I needed to create an office and needed a printer/scanner. My needs are pretty basic and I love my printer.

a company officer requested this unit for their office. They picked it and seem to like it. Only con would be a long time to install software.

So far I am very satisfied with this product. I previously had the HP 8710, however it quit on me and I wasn’t able to get power to it. My hope is that I don’t have same problem with this one

Overall this is an excellent all in one printer. Average size for what it is. Relatively quiet. Prints, scans & copies quickly. Does everything you could want. Print quality is excellent. To early to know how the ink usage will be but the cartridges are sizable. Set up was probably about the easiest I've ever seen with any printer. If you dread the thought of dealing with a complicated setup, then this might just be for you. It quickly found the wi-fi and the built in touch screen was easy to use & navigate. I might ad the touch response of the screen is great. So all in all, it's everything you could ask for. So what is the drawback that i mentioned in the title? Loading the ink cartridges. They are easy to get to, but getting them to stay in place took about 10 tries. Most printers have cartridges that clip into place. Here they slide straight into a spring loaded slot. I'm sure this is done to make them easier to remove. However, the design allows for the cartridges to easily spring out while loading them. Time and again I was sure they were loaded correctly only to have the printer tell me one or more cartridges wasn't seated. When I would check them, they would appear to be in place only to find the spring had pushed the cartridge out just enough so the cartridge wouldn't seat properly. Really a poor design in my eyes. However, once I finally got them seated they have stayed in place since then. So overall I do really like the printer for it's ability and print quality, but just be aware of the fiddly ink cartridges.