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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 5593 reviews

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    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

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    Rating 4.4 out of 5 stars

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88%would recommend to a friend

Customers are saying

Customers value the OfficeJet Pro 9015e's high-quality prints, ease of use, and wireless functionality. Many appreciate its quick setup and compact size, along with the overall reliability and good value for the price. However, some users find the printer to be noisy and have experienced issues with the paper tray's sturdiness. The scanning feature also receives positive feedback.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 236 Showing 4,701-4,720 of 5,593 reviews
  • Rated 3 out of 5 stars

    Good printer for light use

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My opinion, for my needs is that I should have purchased a sturdier model with ability to print faster and make changes offered quicker , without so many steps. Bottom line, it seems too light weight and delicate to make multiple copies, legal and letter; scan and print 2 sides etc. It offers all of these features, just not as my last HP was. Good printer for the price. Only had it a month....this may get worse. (Or better)

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    good home office/college student printer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This printer works very week for our needs. I use it for the volunteer work I do and my college student daughter uses it to print class materials.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Print on!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm very happy with my decision to buy this printer. It is like the one I replaced.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Excellent product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The one and only gripe that I have is the ink cartridge size, too small for the money. The rest of the printer is excellent.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am a Insurance Agent and need a really good printer at home when I work at home. Great work horse. I would recommend this product. Great Printer

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Problem out of the gate

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The printer prints well, but it is supposed to print wirelessly. It did briefly, but now the wireless light on the front won’t even light up (blue or otherwise). I can’t seem to resolve the issue. I have a 4yr geek squad protection and can’t seem to get any phone help without upgrading my plan, so I may bring it back to them since it doesn’t work. Very frustrating.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Wondermachine

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it—does everything and very well! Also, it does all the things it’s supposed to do like scanning,copying, faxing quickly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A must for school!

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This printer has helped out my family so much in terms of convenience as well helping with my lady’s school work!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Too connected

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a fan. Works fine but dependent on app and data sharing with HP

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent scanner/printer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my third HP inkjet scanner printer that has high quality photo printing in the last 17 years. They are excellent printers.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Use it OFTEN!

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This machine is so versatile! Connects easily to new devices through out WiFi. Pictures are clear and vibrant on photo paper.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Okay printer. Tray does not hold enough!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wish the tray would hold more sheets of paper. If you are sending documents from afar, they will End of on the ground!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good so far

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far it works as expected. Insta Ink seems like a good deal, time will tell.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast & Efficient

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Offers all the options that I was looking for at a reasonable price. My Dell 725 printer finally gave out and this was a replacement. I would buy it again.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    hp printer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    so far so good get the job done and smooth operation

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Stay away from HP

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Your app is horrible. Sometimes it doesn't connect. Sometimes it does. Sometimes I can scan, most of the time I can't. I've been with HP for years and I will NEVER go with them again. They made this much, much harder to do and much, much less reliable.

    No, I would not recommend this to a friend
    • Brand response from HP Team
      Posted .

      Hi, Brandan.

      I’m sorry that your printer and its software have performed so poorly for you. I can certainly understand why trouble with the HP Smart App as well as difficulty scanning would be an aggravating combination. I want to help you remedy these problems, so I’ll suggest some resources that I hope will guide you to that end.

      First, I recommend that you follow a guide on our support site to installing and using the HP Smart App, especially the FAQ portion, which covers common questions as well as difficulties users have encountered. Find that guide here:
      - support.hp.com/us-en/document/ish_1716406-1413451-16

      You can also visit a page on our support site that has diagnostic tools for various problems, including scanner issues. There you’ll find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common scanning as well as printing issues. Visit that page here:
      - support.hp.com/us-en/topic/diagnostics

      If any problem persists, I suggest you contact us directly so we can help you assess what’s happening and find the proper course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
      - hp.com/plus-help

      Keith
      HP Care
      hp.com/support HP

  • Rated 1 out of 5 stars

    Not working

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would not have bought this printer or recommend to anyone. A day over the retorno policy even though it’s doesn’t work and I was refused a return. Very very bad customer service Probably my last purchase once I pay off

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    No sleeping close by

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had an 8610 so it was an easy transition. A little noisy during ringing, but otherwise it is good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this printer/fax/copier! This is my fourth one I have had to buy for my business in 2 years and this one is amazing!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    none

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is working fine. I am still upset as the HP printer I replaced lasted only 2.5 years.

    I would recommend this to a friend