Customer Ratings & Reviews
- Model:
- OJP 9015e
- SKU:
- 6450667
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers value the OfficeJet Pro 9015e's high-quality prints, ease of use, and wireless functionality. Many appreciate its quick setup and compact size, along with the overall reliability and good value for the price. However, some users find the printer to be noisy and have experienced issues with the paper tray's sturdiness. The scanning feature also receives positive feedback.
This summary was generated by AI based on customer reviews.
Perfect for my space
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love that it’s not bulky but does everything my last bulky one had.
I would recommend this to a friendGreat print
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Took a few minutes to actually get the cartridges aligned after that nothing but success!!
I would recommend this to a friendGreat printer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best investment I made for my home office, and the free ink for 4 months was amazing.
I would recommend this to a friendGreat printer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great printer would love if scan more pages at a time
I would recommend this to a friendNew printer
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Replaced and older HP 8600 deskjet printer. Easy setup and print quality is excellent.
I would recommend this to a friendExcellent Value
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fast and wireless - I replaced an older model and am very happy with the 9015.
I would recommend this to a friendFast and easy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pros Fast and easy, cons ink cartridges are a little pricey
I would recommend this to a friendCopier
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Desk top Office copier. We do alot of copying & this is a good worker
I would recommend this to a friendEasy to use printer, especially with the app
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this printer as our old HP Envy wasn’t cutting it. This is a great value printer from HP!
I would recommend this to a friendBETTER THAN EXPECTED
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.EXCELLENT PRINTER, CAN FIND NO PROBLEMS GOOD PAPER TRAY AND WIRELESS CAPABILITY
I would recommend this to a friendWireless Software Issues with HP
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Even with high speed internet, the printer had a lot of trouble discovering it and then it would get stuck on one screen and could not go forward. I had to exchange it for a different brand.
No, I would not recommend this to a friendPrinter
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not happy with the new printer. Loved my old HP8610. This printer does not print clearly!
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry you’re not happy with your printer. Your review is brief, but it’s easy to understand why poor print quality would be a disappointing start to ownership, especially considering you had a better experience with your previous HP printer. I want to help you resolve this problem and have a better time with the new device, so I’ll direct you to some resources aimed at making that happen.
First, I recommend following the steps listed in a guide on our support site to improving print quality. Issues covered include faded or streaked prints, color or black ink not printing properly or at all, and blurred or fuzzy text. Find that guide here:
- support.hp.com/us-en/document/ish_2040896-1521878-16
Next, to learn more about your printer and all its features, or for help solving problems, you can access user manuals, how-to documents, troubleshooting guides and software updates here:
- support.hp.com/us-en/product/model/37934143
If any problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find the best course of action. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Previous gen was better.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I used to have a 8710 and a 8720 the previous generation before this and they worked perfectibility. With the 9015, I couldn't access the USB port for printing from flash drive because I kept the printer between my desktop tower and a few bins. Unlike the previous gen where the ports were front facing. Then there is the head ache of when i'm printing a big job and the printer. When it runs out of paper and I try to take out the tray to reload, the tray would get locked up. Same goes for when it finally stops and lets me take the tray out. When I put the try back in, the printer would then block the tray from receding back in. The only work around is to turn off the printer and hope the task resumes. Solution: This printer is not for big print task.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Allen.
I’m sorry to hear that you've not had the experience you expected with the printer, and I’m sorry that the paper tray specifically has caused trouble. I can understand why that would be disappointing as well as frustrating, especially considering you were so happy with your previous HP printers. With that in mind, I’ll offer some resources and information that I hope will help.
For help solving problems or to learn more about your printer and all its features, you can access troubleshooting guides, how-to documents, user manuals, video tutorials and software updates for your printer here:
- support.hp.com/us-en/product/hp-officejet-pro-9010-all-in-one-printer-series/23903057/model/24208582
If you can’t find materials to help you resolve the paper tray issue and the problem persists, I recommend that you contact us directly at +1 800-474-6836 so we can guide you through the proper troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Great printer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We replaced our 5 year old HP printer with this new sleek design HP. Works great!
I would recommend this to a friendhpMinus
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Capacity of decent printer hampered by dissolution of computer/printer drivers in favor of requirement for smart app and mandatory hp account that does not work
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to learn that you’re unsatisfied with the way your printer works. I can certainly understand why software difficulty would add an aggravating component to a printer you otherwise like. I want to help you have a better experience, so I’ll provide some resources I hope you’ll use to make that happen.
First, I recommend that you follow a guide on our support site to installing and using the HP Smart App, especially the FAQ portion, which covers common questions as well as difficulties users have encountered. Choose the link to whichever document matches your operating system:
- Windows 10: support.hp.com/us-en/document/c04675142
- Mac OS: support.hp.com/us-en/document/c06188214
- Android and iOS: support.hp.com/us-en/document/c03561640
I can’t tell from your review what difficulty you’ve encountered with your HP+ account, but if you need further assistance – and if software issues persist – I suggest that you contact us directly so we can help you assess what’s happening and find a solution. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
a good printer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the ability to copy and scan documents. It's a good deal.
I would recommend this to a friendEasy set up!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy set up! My HP instant ink transferred over and I received 2 months free!
I would recommend this to a friendIt Works
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Printer, very satisfied, bought this to replace an older model,
I would recommend this to a friendSolid printer/scanner
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works flawless via wi-fi. Especially like the ease of HP instant ink.
I would recommend this to a friendGreat printer worth the money!
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome printer, scanner Bluetooth works great turn in, click and print!
I would recommend this to a friend