Customer Ratings & Reviews

First, the device MUST be fully setup (involving HP sign-up) before you can print. Secondly, you MUST order the ink cartridge from HP otherwise the printer is rendered useless. Third, if one of the colored inks are depleted, it won't let you print. See attached images, disappointing

I have had this 2 3/4 months and it all of a sudden kept jamming, I turned it over and a white piece of plastic was laying on the counter, something broke... it passes the return date 3 weeks ago, how convenient. A new printer is in order for me now. Photo of broken part is attached.

Excellant printer with lots of features. Also using Inkjet Instant Ink

I scan a high volume of various size photos and documents. The HP Envy allowed me to grab a corner handle and resize, keeping 90 degree angles. I bought a new HP OfficeJet Pro 9015, thinking I would be as pleased with performance as I had been for many years with the HP Envy. The Envy was old and slow (with no document feeder) so it was time to “upgrade”. My upgrade turned out to be a downgrade. All four corners must be adjusted separately and there is no automatic feature, or snap, to help maintain the integrity of the corners. You just eyeball it and hope it’s close enough. It takes at least 6 adjustments (sometimes more) to get it right. The old one usually got it with 1 adjustment. Also, with the old HP Envy, you could enter the measurements for scanning and that eliminated the need for any adjustments at all. This feature was also removed with the new scanner. I regret my decision to buy this. I spend more time trying to make it work than I did with the old slow Envy.

I like it cause it does the job, but I wouldn’t have picked it. It makes weird noises, and the speaker is garbage. I mainly bought HP because of the instant ink program. I love that program. If you own an HP printer, that’s an excellent program.

HP+ gives you 6 months of free ink and 1 extra year of warranty, when you register for HP+. This printer is good for the small business. The 9015e scans your documents faster and does duplex scanning and printing. The black and white documents print at about 22 pages per minute. The color is a bit slower at 18 pages per minute. The 9015e comes with a document feeder. The 9015e is either wireless or USB. The setup is easily completed using the HP Smart App. Open the app with the computer and printer on the same Wi-Fi and follow the on-screen directions. The intelligent self-healing dual band Wi-Fi automatically detects and fixes it's Wi-Fi problems without user input. HP+ Smart print system keeps your printer ready to print, better security than previous models. With HP+ your get 6 months of ink free. You must register for this service and provide a credit card number for payment on a monthly basis and HP will ship ink depending on which plan you selected during set-up. HP also sends you a return mailer so you can return your used cartridges. Recycled and kept out of the landfills. HP+ does require the user to only utilize HP branded ink cartridges. You can cancel this plan and return to buying your cartridges. However, please note the HP+ ink cartridge’s hold more ink than extra capacity cartridges. There is also one caveat, once you cancel the automatic ink you can no longer use the HP+ cartridges. There are on-line resources available to assist you with addition tasks and set up on other devices. The quality of the copies and scans is excellent. Printouts in both color and black and white crisp and no bleeding of the ink. The Color touch screen tilts for ease of use. The controls are easily identified on the color screen. The Pros of this machine are many. However, I did have a problem with set-up and had to call Support. The phone was answered quickly, and the problem resolved in a few minutes. The 9015e is put together well and you can tell the quality of the workmanship. I would recommend the HP Office Jet Pro 9015e with HP+ to family and friends.

This printer started erroring with a blue screen, repeatedly, the day after purchasing. I returned it.

cartridge not working right out of box. Kept giving errors.

Lousy. Made of cheap plastic parts. The paper jammed after using it only a couple times and is a hassle to take out. I also took out the tray, took the top of it off, and now can’t figure out how to put the top of the tray back in it. I’ll have to carry the tray all the way back to the store by public transit to have someone snap it back. I have a feeling the paper will constantly jam and I’ll have wrestle with it carefully lest I break the plastic. It’s too complicated and not worth the hassle so I plan on returning it.

As far as printers go, HP has always been a top choice. This OfficeJet Pro 9015e is a great example of a simple All-in-One to get the job done. Full duplex scanning and printing, fairly quick printing for an inkjet, fax and all the online features that you can imagine. The initial setup is simple and even calibration is done with a single print then scan page. Using this printer is very similar to using one of those much larger and more costly office machines, but more compact and reasonable. A downside to inkjet printers in general is the added dry time needed to prevent smearing. Though this printer can print reasonably fast, if you are doing duplex printing, it has to stop and let the page dry for a few seconds between each page. Another issue I have had with inkjets is that if you aren’t using them on a regular basis, the nozzles will dry up causing print issues till you run a cleaning process. Sometimes it is so bad that it ends up needing new parts. However, this printer and the HP+ program is intended for people that intend to use the printer on a regular basis. The HP+ program is an interesting program that essentially allows you to subscribe for a monthly fee to disperse your ink cost over a per month basis rather than burst whenever you run low. With your printer connected to the internet and a credit card configured with the account, it will automatically request ink when it gets low and within a couple days a box with complete ink replacements will arrive. Even though I was low on Cyan and Yellow only, all four cartridges were received and I await for the printer to be run to a “Very Low” status to be replaced. This is absolutely convenient, but to me has a really strange similarity to old mobile minute plans. When you sign up for HP+ you have to decide how many pages you think you will print per month which affects the monthly price. The recommended was 100 pages per month but the top one is 700 pages. This is where it starts looking more like a mobile phone plan as you have roll over pages and you get charged extra per set of pages that you go over on the plan you have selected. The good thing is, you get 6 months free, so during that six months you can see your average use and decide on the plan that suits you best. The cartridges installed say they average about 700 pages black and 300 pages color, but I have printed 132 pages, in which about 50 were 4x6 photos, and I was already low on ink. The good side to this is that they claim the plan is based on pages, not ink. Though I am over my 100 pages intended, I already have a new set of ink cartridges. This however, leads to the next thing that reminds me of old phone plans, if you aren’t paying for the subscription, you aren’t able to print. In the terms it points out that the Instant Ink cartridges can only be used if the printer is online and you have an active subscription. If the subscription is canceled, the cartridges will be deactivated and the only way you can continue to use the printer is to buy the commercial off the shelf cartridges. The plan could be budget friendly if you happen to print a lot of full page content, but if you are just printing a few forms and not really using much ink, you may be spending more in the long term, especially if you have times where you are getting charged more per extra 10 pages. At least it has the roll over pages, so if I only print 10 pages this month, I have 190 available next month, up to 3 months worth saved up. As for the printer itself, I like all the features it has. The quality of the prints are nice, speed is decent, interaction with computers and mobile devices is pretty fluid. The HP Smart app gives you additional features and makes printing, scanning and faxing from anywhere a breeze. The HP+ program on the other hand really is dependent on your average usage. Take the 6 month free trial to evaluate your average usage compared to the amount of ink used and possibly consider getting the cartridges off the shelf before your trial ends so that you can continue printing if you cancel your subscription.

First off I wanted to say is this has super easy packaging for removing the printer out of the box. The printer is wrapped in a plastic bag with handles to pull the machine out and not cause damage. Setting up the printer was fairly easy. However, the ink cartridge slots are very cheaply made. When you click in the cartridge the spring loaded action is very finicky. They didn’t really just click in? I had to double check every cartridge to make sure they were secured before closing the lid. After I followed the directions of setup I turned on the printer and it made horrible loud noises. It was still working and nothing was incorrect it was just that the internals are not very good quality (in my opinion). Software installation was quick and easy on my pc. Was setup and connected to my wifi it automatically appeared on my iPhone printer list with out extra apps or installation processes. I did download the hp iOS app which has great features. It even allows you to print anywhere you are (without being connected to the wifi). If you prefer you can even send prints to your printer and when you get home just click print so your prints are not just hanging out for all to see. *You must sign up for HPs ink plan with a source of payment in order to get 6 months of free ink. Which is a pretty good deal. The printer has all of your normal functions including print , copy, fax, and scan. It has gotten quite as I have used it. Maybe it just needs to be used a few times to not make as much noise. Also the highest it will allow me to duplex scan on top is 300dpi. I usually prefer 600dpi (depending on the items I and scanning) but it does work very well and is quick enough for me. I would have given this item 4 stars if the internal quality was better. I am not sure if this printer will last for years? Outside the printer looks and is built great; just not the inside.

This machine definitely has the performance part down pretty good. All the main features work great. I am including some pictures I printed from my phone, slightly edited with the HP Smart app. Some pictures that I scanned and printed with all the default settings, the originals on the left, and the reprints on the right. A comparison picture of a photo printed on photo paper vs plain paper. As well as a print out of some of the Alexa skills that can be used with the printer. The convenience is missing during the initial setup, but restored afterwards.The printer is pretty easy to use, once everything is set up. Which makes it difficult to understand why setting this printer up is such a hassle. The entire setup process is kinda tedious and forced. If this printer came with free ink for 5 years, then I could understand the extra hoops for setup and use. With that said, I am a little offended by the lack of freedom surrounding some aspects of this machine. Which is a complete shame, because the printer really is quite nice. It prints extremely fast text documents, and full color glossy photos. You can fax to and from the machine, with a landline, and send faxes directly from your smartphone. It is even pretty easy to add to Alexa or Google assistant. It took less time to set it up with Alexa than it did with HP+ . Linking your printer with Alexa adds the ability to print lists, and some documents on your phone or stored with Alexa. You can even activate some tasks like scan and copy with voice control. With the addition of some more skills, you can print coloring pages, comics, games, puzzles, and recipes, through Alexa's voice control features. As soon as you turn on the printer, it asks you a few simple questions, then it prompts you to download the HP Smart app on either your pc or smartphone, to finish the setup. It appears that registering your account with the printer is the only way to move forward from here. If you already have an HP account or don't mind signing up for the HP+ service then it shouldn't be a big deal to finish the setup. Afterall you get an extra year's worth of the manufacturer warranty, and 6 months of free ink( to support 100 pages per month of printing). If you prefer not to register right now, you can bypass this screen by pressing the "?" on the bottom of the touchscreen, then pressing "cancel" on the next 2 screens, and then follow the next few prompts to get to the main menu. Here you can set up your wifi and change any setting you want. The register prompt will pop up again soon restricting some functions, so you will probably want to just register to make things easier for yourself. One of the good things about the HP Smart app is that it is close to the same layout and function on the computer as it is on the smartphones. Everything is split up by tiles, and has access to account and individual printer settings. Here you can check your page usage for the month, change plans, and review subscription information. All the printer functions like scanning, printing, and faxing can be activated by the tiles. You can even create and activate shortcuts directly from the app tile. Creating shortcuts is actually very easy and can be done in seconds. I'm usually emailing whatever I have to scan, so I made 2 shortcuts for scanning items as searchable PDFs, and emailing pictures. Another drawback to this printer is the price of ink - if you choose not to join HP+ , you could be spending around $100 for all 4 cartridges.Just as an FYI 3rd party ink will void the HP+ benefits, and most likely disable your machine( if the software can detect the non-HP ink cartridges).So if you enjoy or think you will like HP's instant ink program, then this is definitely the printer for you. The HP+ program claims to be able to save up to 50% off on ink. I have been printing for a few days, and I am almost out of yellow ink, and the other color cartridges are half empty.To be fair, I have printed 12 ( 8.5x11 photos ) , 10 ( 4x6 photos), and about 50 text document pages, so I am already near my max pages printed for the month. If you print more than 100 pages per month, you might want to buy the next plan up, otherwise you spend $1.00 for every 10 pages over the 100 for the month. The Best feature of this printer is the speed. It can print just about any full size photo(8.5"x11") at high quality in 1minute and 30seconds, give or take a few more seconds based on the photo. For normal quality settings, it only takes 23 seconds to print an 8.5"x11" photo.  It will also print 4"x6" photos in 30 seconds, at high quality.  Even scanning is fast for this machine, it can scan at 300dpi, a 8.5"x11" photo in 10 seconds.It even offers double sided printing and scanning. With scan resolutions of  75, 150, and 300dpi. Part of the reason this printer is so quick is because of the 1.2Ghz Processor ,and the 512MBs of memory. This machine can print black only, or color pages in draft quality at 32PPM. On normal to high quality, it will print black at 22PPM, and color at 18PPM. In contrast most other printers print black at 13 to 15PPM, and color at 11 to 13PPM. The HP 9015e prints HD quality prints, with 1200x1200 rendered dpi -black and 4800x1200 optimized dpi -color(using HP Advanced Photo Paper).The printer can use any media sizes from 3" x 5" up to 13" x 18", at 16lbs to 110lbs. This leaves it open to a lot of different potential projects. Print from anywhere works pretty good, as long as your printer is registered and linked to your account and app. There is a printer setting in the app for "print anywhere" that you will have to enable to use the service first, and it's that easy. Just use the HP Smart app like you would normally and select what and how to print it. Scanning from the PC gets you three automated features, Auto-enhancements , Auto-heal, and Auto-orientation.Advanced Scan is coming to the mobile version soon, which will let you scan multiple objects in one picture shot. Each item will be saved as it's own page, and can be saved as searchable text files. The Advanced Scan also lets you scan books, and will automatically correct curved pages to separate and straighten them out. Auto Heal will remove distracting marks and any other imperfections in your photos.max scan size is 8.5" x 14" with ADF and 8.5" x 11.7" flatbed Faxing is pretty simple, just like with most machines, you enter the phone number and hit send. If you don't have a physical fax cover page, you can create one from the touch screen. You can fax from the flatbed scanner, your phone, or the ADF.The ADF will hold up to 35 pages for faxing or scanning, just keep in mind that if any of your papers are warped or crinkled in any way it might cause pages to stick together when running through the ADF. I always double check my page count, to the printed fax summary reports, to make sure everything went through ok. The 9015e has an impressive 100 speed dial slots, and can store up to 100 pages to fax, just keep in mind it takes about 4 seconds per page to fax something. The fax resolution can be adjusted up to 300 x 300.You can send unlimited faxes from your phone for the trial period, after the trial period the faxes will be limited for free subscriptions.  You are also eligible for free incoming faxes for 12 months. To save paper on incoming faxes you can enable the 2-sided fax printing. Overall the print quality and speed of this printer is really exceptional for an office printer, and very good even compared to a photo printer. The HP Smart software is pretty easy to use,  to resize, crop or edit files or pictures. ( just make sure you are using the right print settings before printing for either a document or photo ). The addition of faxing from your phone, creating searchable pdfs, and tailored shortcuts really add back to the convenience of this printer. I am still pretty impressed with how accurate the color matching is on prints compared to original scanned images.

Piece of junk. Bought on 07/18/2020 and it no longer works. Tells me to replace the cartridge, so I did and now still says the same thing. Apparently this is normal for it, not sure why they sell this junk to us...

The HP Office Jet Pro offers the speed and reliability you would expect to see with HP products. With the use of modern day technology implemented in their printers, HP has improved both the speed and quality of their printing process. With the added feature of HP+ you no longer need to worry with keeping up with your printers updates, ink cartridges or disposal. Let's dive in and see what makes this newest flagship a bit different. Out of the box you get everything you need to get started, which really isn't a whole lot. You get the main printer, power cord, the four ink cartridges necessary to print, and a set of instructions. What i really like about the printer is the fact that the only cord i have is the power cord. You have one outlet for the ethernet cable and another for USB printing but other than that this unit is really meant to shine with the use of wireless technology. So how easy is set up on your PC? Really easy in fact. Set up took about 5 mins, and that included a update for the printer. All you need to do is download the free HP Smart app for either PC, Apple, IOS or Android and follow the step by step instructions. Through the app on your phone you can easily print directly from your phone to your printer. The printer also comes with a built in LCD screen so you can also manually do everything through the touch screen as well. I don't want to spend to much time on the touch screen but some of the items you can do is print, scan, adjust your settings and even print passport photos, to name just a few. Where this unit really shines versus its previous model that i noticed right away was the speed and quality of the print jobs. For being your typical ribbon wire printer, these units have always been slow and noisy. The HP Office Jet is a lot more faster than its predecessors with the speed that almost feels like a good quality laser jet printer. The print quality is superb leaving no streaking or breaks in the print job. For the most part its your standard printer that your used to owning. It prints, scans, sends emails and can even print photos and passports. But what is meant to make it stand out besides its speed and quality is the added feature of HP+. So lets talk about HP+ here for a minute. HP+ is a added feature that is free however it is meant to be combined with HP instant ink. So what the HP+ does is give you a extra year of warranty for your printer but it also allows HP to monitor your printer to help improve performance. HP+ will monitor when updates are needed, it will readjust the ink jets when it feels it needs it and when combined with HP instant ink HP will monitor your ink levels and when they start to get low they will automatically send you new ink cartridges with a free return slip so that you can send them back free of charge to be properly recycled. Obviously there is a monthly fee associated with this subscription. Overall guys this is a printer just like every other printer you have seen. But what makes it truly shine is the speed of the print and the fact that the printer monitors itself through HP+ and adjust itself and updates itself as necessary. In a busy world sometimes i don't have time to keep up with all the minor things like buying ink or checking to make sure it has the latest firmware update. For me what really got me sold was the speed of the print and the fact that they pretty much monitor and take care of my printer needs for me along with providing me with ink before i run out. Check it out and let HP handle all the trivial stuff.

I have a couple of rent houses so the HP Office Jet Pro 9015e is a great addition to my office. Lets start with the basics, it can print up to 22 pages per minute black and 18 pages per minute color. It can print single or double sided, it can scan single or double sided. It has a letter size scanning bed but can also feed paper through the document feeder. It also can fax if that is what you need. It accepts many sizes and types of paper. It also has a touch led screen. You can connect the HP 9015e by USB, Ethernet cable or WIFI. The best features come when you connect via WIFI. You can download the HP Smart app to your phone and print from your phone’s gallery, Dropbox, Google Drive, email or the cloud. You can also connect it to your network and share it across all your devices to streamline printing and scanning. The Smart app also allows the HP 9015e to scan to your phone or fax an email. The print quality is clear, and the text is readable even at a small print size. The scanner will scan up to 300 dpi through the feeder and up to 1200 dpi on the scanner glass. One of the biggest features when connected via WIFI is the HP+ it gives you an extra year of warranty. It gives you free ink and being on Wi-Fi it can monitor when your ink is getting low and let you order before you run out. With HP+ you send back your used ink cartridges in a prepaid envelope so HP can repurpose them to create new cartridges. With HP+ you sign up for Instant Ink which is a Printing Plan that has a monthly fee depending on how much you print, and they will send you ink as it is needed. If you print around 100 pages a month the fee is $4.99 a month. To buy the ink yourself it will cost around $120.00 to replace all of the cartridges. It would take 2 years at $5.00 a month to match that cost. HP says you should save around 50% on the cost of your ink. Sounds like a good deal to me.

Opening the box, I find the printer, 4 ink cartridges (black, cyan, yellow, and magenta…as usual), a power cord and install instruction as well as an HP+ brochure. It all looks complete and ready to install except for taking the tape off. But wait, what’s this grey button and black piece with a spring on it. Oh man, I hope it’s not broken. I examine the printer and flip it upside down, then I see the hole in the outfeed tray. I pull it out and press the other button. The tray comes out and I can see its twin on the underside. I take a few minutes to orientate the two pieces and after a second try, I get it to click in. The button has a big and small tab and goes in one way, at least that’s how it looked to me. Anyway, now ready to install. I plug the unit in and the printer powers up. It goes through a few steps and asks to connect with my network via Wi-Fi. That’s when I discover I’ve been running my main desktop just on a LAN cable. I run the Windows troubleshooter and it can’t help. It says to try a driver, so off to the HP site to find the Wi-Fi driver for my model. I download it and tada, Wi-Fi appears in my network. I connect and it sees the printer in the HP Smart app. I don’t need my phone to install the printer. I click on the discovered printer and it starts setup. As it does, I go to the HP+ webpage, and based on my needs, I don’t want the service. To be completely honest, I was on the fence as I read about the service and I think I would have signed up if doing so didn’t lock the printer into using only genuine ink. I like the savings it offered, and the 3x roll-over credit is allowed, but as these printers age, I like the option to buy 3rd party ink just as a cheap printing option. Many times, I print articles or store coupons and I hate to use good expensive ink for those types of jobs. If HP would have left that option available, I would have signed up. So, after saying no to HP+, the printer asks to print an alignment sheet. I click yes and it takes a bit and seems to stall, but it finally gets the job done and then asks to scan the sheet. The instruction in the 2.7” touchscreen display wasn’t the easiest to read. I wasn’t sure which direction to turn the page, although it was easy to see the top left corner was the alignment spot. I chose a direction and figured it would let me know if I needed to flip it and rescan. No problem though, it said finished and ready to print. I must say that this is probably the easiest printer I’ve installed in Windows and I have 3 HP printers running through the HP Smart app, as well as 3 other branded printers currently running. What else can I say about a printer? Well, the construction is your basic printer build. Lots of plastic and in my case a small part lying in the box waiting for me to reinstall it. The touchscreen CGD is nice and responsive. The paper feed tray is okay, but the spring-loaded (catch??) is a bit of a pain. I need to remember to hold it down when I return it. Without a spring-like many of my other printers, I just push it back in. I do like that the unit leans toward connecting with Wi-Fi, but still offers a LAN port and USB port. The printer doesn’t come with either cable, so be ready with the correct cable if this is your preferred choice. It has a convenient USB port on the side, not sure why USB 2.0 still, but maybe that’s all one needs to print with. I just figured anything new would offer USB 3.0 first. This model does have automatic two-sided printing and a 35-page auto-feeder. Oh, and I forgot because I don’t use it, but it can fax and has the two phone ports in the back. I haven’t had it but a couple of days, but it says it has auto healing Wi-Fi, so it tries to reconnect if the connection is lost. One last thing I forgot to add during setup. At the very end, it allowed me to email myself a link to use on my other computers, tablets, and phone. I sent it to my daily email account and then whatever device I’m using, I can just click and install that device and print wirelessly. Nice. Oops, one more thing. Not sure why and if it matters, but in the install and HP Smart app, the printer is listed as HP OfficeJet Pro 9010 series. Since it's a 9015e, that 9010 messed me up for a second. Just FYI.

he HP Officejet Pro 9015e is a great all-in-one printer for home and small office use. It is fast, easy to use, and has a variety of features that make it a great value for the price. Here are some of the pros of the HP Officejet Pro 9015e: Fast printing: The HP Officejet Pro 9015e can print up to 22 pages per minute, which is great for busy households and small offices. Easy to use: The HP Officejet Pro 9015e is very easy to use. The controls are intuitive and the printer is very user-friendly. Versatile features: The HP Officejet Pro 9015e has a variety of features that make it a great value for the price. These features include: Automatic two-sided printing Wireless printing Scanning to email Mobile printing Here is a con of the HP Officejet Pro 9015e: No USB cable support: The HP Officejet Pro 9015e does not support using a USB cable to connect to a computer. This may be a drawback for some users who prefer to use a wired connection.

Great addition to my home office, provides all of the key feature requirements including print, copy, scan and wireless. Compact and easy to set up and use.

I tried every video to repair my earlier version of this printer after the printhead failed. I looked at other manufacturers, but none had the combo of multi-sheet ADF, two-sided scanning in color and mobile printing that I needed. This was on sale, so I gave HP another try. I was amazed at how much smaller this new model is, and it prints and scans faster, too. Scans align straight, and label paper doesn't jam - both improvements. The only drawbacks are the odd, high-pitched buzz when you scan and setting up the software. A solid buy, and I hope it lasts at least the 5 years the last one did.

Finally!!! A wireless printer that actually WORKS!! Unlike the countless wireless printers that can connect to the cloud SOMETIMES ... and only intermittently, this printer has worked flawlessly from the get go. I've been using it on a nearly daily basis for months and it has printed or scanned EVERY TIME. I'm still absolutely amazed each time .... it may take some time to recover from the trauma of all those sporadically functioning printers. I LOVE THIS PRINTER!