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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 1769 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers are impressed with the OfficeJet Pro 9025's print quality, ease of use, and performance. Many appreciate the dual paper trays and the straightforward setup process. However, some users find the printer to be somewhat loud and on the larger side. The wireless functionality and scanning capabilities also receive positive feedback.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 46 Showing 901-920 of 1,769 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    love it so far

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    SO simple to set up and use - love it so far - lets you know any problem and how to clear the issue

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Good printer

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great printer for a home office setup. Does everything you could need it to do.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Good price

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product and easy to use. Also easy to install. I recommend and the application too.

    I would recommend this to a friend
  • Pros mentioned:
    Print quality

    Rated 5 out of 5 stars

    Great printer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the printer very much. I have it enrolled in instant ink program through hp.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great printer for cardstock

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this printer for making custom greeting cards so needed a printer that would reliably print cardstock. So far it’s done okay with that. Unfortunately I’m seeing thin white horizontal lines on prints with dark colors. Tried all the diagnostic tests recommended and couldn’t find anything specific so guess it’s just a print quality issue.

    I would recommend this to a friend
  • Pros mentioned:
    Paper trays

    Rated 5 out of 5 stars

    Great value

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Performs as expected. Easy to load. Holds a ream of paper. Second drawer can be used for photos

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great for what I needed.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was easy to set up and connect to my network. After getting correct drivers, everything is working well.

    I would recommend this to a friend
  • Pros mentioned:
    Print quality

    Rated 5 out of 5 stars

    Great all around printer

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This all around printer is much needed if you fax,scan,and print on the daily bases. The printer is quite and fast

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great printer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent performer. The HP Smart software is a little cumbersome but the printer is great.

    I would recommend this to a friend
  • Cons mentioned:
    Noise level

    Rated 5 out of 5 stars

    good printer so far.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    printer is a little louder than our old one. seems to be working great so far. only had it a couple weeks.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Buyer beware of instant ink service

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Printer is fine, but buyer beware of the "instant ink" service! If you cancel, your printer stops printing and you are stuck with worthless paperweights you paid for, but can't use. Of course it happened at the worst possible time. HORRIBLE idea by HP. Done with this company!

    No, I would not recommend this to a friend
    • Brand response from HP Team
      Posted .

      Hi, Rob.

      I’m sorry that you’ve encountered such difficulty with your printer and your Instant Ink plan. The frustration you express is wholly understandable, considering your printer was not available when you had an urgent need for it. I want to help you remedy this situation and get the device working again, so I’ll offer some clarifying information and a resource I hope will help.

      First, as you probably already know, Instant Ink is a printing plan, not a cartridge purchasing service. This means you choose a plan based on the number of pages you would like to print monthly. You are billed monthly at the end of each billing cycle. Replacement cartridges are shipped as needed based on usage, not by the month. Instant Ink is voluntary, so you can cancel if you find it’s not working for you. However, once this takes effect, the Instant Ink cartridges you have will no longer work with your printer, and you need to replace them with cartridges bought from HP or another retailer. I’m so sorry for the inconvenience this caused you.

      If you need further assistance, I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and determine the best course of action. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:

      - Model number
      - Serial number
      - Your location
      - Case number (from any previous contact with HP support)

      Keith
      HP Care
      hp.com/support HP

  • Pros mentioned:
    Print quality

    Rated 5 out of 5 stars

    Greatest Printed Ever!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Printer, No Issues.. Prints Super Fast With No Issues, Great On Ink, Also Scans Swiftly & Seemlessly..

    I would recommend this to a friend
  • Pros mentioned:
    Print quality

    Rated 5 out of 5 stars

    Printer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The speed on this printer is amazing, I’m having a blast printing, the color is awesome.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    HP Printer 9020

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had issues with this printer ever since I got it. I’ve had the 2 of the same series HP printer before and those printers have been awesome. I think I just got a lemon. It has not operated properly since I bought it.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Print quality

    Rated 5 out of 5 stars

    Quality printer!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Speed is blazing for B/W and fast for color. Wireless setup was easy. Yay, no cords other than power.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast printing, easy to set up would recommend for small business owners or large offices.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome printer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I checked out so many printers and went to the store after reading lots of reviews. Fearing the worst like so many said the ink included caused an error, so I also bought extra ink just incase. The employee never heard of the issue. After doing my trade in another customer had bought the same printer and had to buy new ink. Am so happy to say I did not have the problem and this printer is meeting all my needs. Love the two trays, paper in one and envelopes in the other.

    I would recommend this to a friend
  • Pros mentioned:
    Print quality

    Rated 5 out of 5 stars

    printer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very good printer with a number of things it can do. the ink does drop fast though

    I would recommend this to a friend
  • Pros mentioned:
    Print quality

    Rated 5 out of 5 stars

    BAS

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with this printer. It is fast and quiet. Color is good, but could be better.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice printer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great working printer. Able to hook it up to my work laptop, personal laptop, and my phone.

    I would recommend this to a friend