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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 1769 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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85%would recommend to a friend

Customers are saying

Customers are impressed with the OfficeJet Pro 9025's print quality, ease of use, and performance. Many appreciate the dual paper trays and the straightforward setup process. However, some users find the printer to be somewhat loud and on the larger side. The wireless functionality and scanning capabilities also receive positive feedback.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 74 Showing 1,461-1,480 of 1,769 reviews
  • Rated 5 out of 5 stars

    printer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love my printer does everything i need fax, print, scan, copy, pictures

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Older model was better

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was hoping to upgrade from the HP 8600 and noticed the older one seem to be more solidly built. I had difficulties scanning and saving to my laptop even though the USB cable was attached.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great small office printer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a small office in my second home. This printer works perfectly for my needs

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    HP all in one printer

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent color printer. I always use HP all in one color printers.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing Printer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent relatively portable All In One Printer compared with previous versions.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    do not buy

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do not buy if you own a MAc the app will not work no support available other than $51.99 an hour paid support. This printer is trash.

    No, I would not recommend this to a friend
    • Brand response from HP Team
      Posted .

      Hi there.

      I’m sorry you’ve encountered difficulty with your printer, and that you’ve not received the support you need. Your frustration comes as no surprise here. I want to help you get the printer set up and working like it should, so I’ll provide some data and resources aimed at meeting that goal.

      First, I recommend that you follow a guide on our support site to installing and using the HP Smart App, especially the FAQ portion, which covers common questions as well as difficulties users have encountered. It covers operating systems including Mac OS and iOS. Find that guide here:
      - support.hp.com/us-en/document/ish_1716406-1413451-16

      Next, I suggest you look through these troubleshooting guides specific to Mac OS and iOS that you can find on our support site related to setup and connectivity.

      Printer not found by software of device during setup (Mac OS and iOS):
      - support.hp.com/us-en/document/ish_1738997-1676497-16

      HP Easy Start software installation fails:
      - support.hp.com/us-en/document/c05291302

      Finally, regarding support, feedback like you describe, unfortunately, is often linked to fraudulent companies or individuals. There is no charge for standard support during your one-year warranty period. In case you need to, you can double-check the warranty status of your printer here:
      - support.hp.com/checkwarranty

      We know that fraudulent companies and individuals find their way to people by many means, and often they appear totally legitimate. On our support site we have a section that contains information on how to protect yourself from scams, and what to do if you’ve been the victim of one. Visit that page here:
      - support.hp.com/us-en/document/c05404707

      If you need further assistance with setup or anything else, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find the best course of action. To expedite the process, I recommend gathering the following information before the call:

      - Model number
      - Serial number
      - Your location
      - Case number (from any previous contact with HP support)

      Keith
      HP Care
      hp.com/support HP

  • Rated 5 out of 5 stars

    New equipment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for home office work great gift for the holidays

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great printer.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this printer. Two trays make printing photos easy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Exactly what was needed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up. Works exactly as was promised. Would buy it again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for my needs

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the versatility of printing sources. The finish copy tray is to small.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    HP Officejet pro 9025e

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have no problems with this printer very easy setup with internet

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    A little disappointed

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My old hp printer is 10 years old and I really just wanted to upgrade. Very disappointed to find it doesn’t print much faster than 10 year old model hp envy

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Works Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    HP has always been reliable. Why it must be 50 characters I don't know. 5 words say it all.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice printer for a small business

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the printer! It is smaller in size but bigger in getting the job done

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Printer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Printer works perfectly on all functions. Highly recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Print

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding updated Ll in one, great brand reliable

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Definitely worth the Price tag!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best purchase made in 2021 have not run out of ink yet!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So far I like it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had it for a little while. So far good. Not enough time to give accurate evaluation

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Give me back my 8620!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not for a small business! Want my 8620 back!Not a big enough bed for scanning documents. Kinda disappointed that it is not what I expected for an all in one pro!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    happy customer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    easy to adjust print sizes. love the app. great printer overall

    I would recommend this to a friend