Customer Ratings & Reviews

I acquired the HP 9125e Jet Pro to replace my HP 8720, which had been using for number of year. I am very happy with it's performance and the new features such as loading the ink, displace screen, and loading paper. I would recommend it as an update. I additional received a $30.00 trade credit from BestBuy.

Excellent multi-purpose machine for home use. Excellent print quality. Easy setup!

Works great but has trouble downloading software to connect my laptop.

It seems to be doing ok but we don’t do a lot of printing. The paper tray seems hard to pull out and the printer seems a bit noisy. We wanted a printer that could scan from email and after trying several printers we were told by HP that this one would do that. It does scan from email but it is a little complicated but that could just be us since we are not computer people. I contacted HP and everyone I talked to gave me a different answer which only affectionate confusion.

Fast, quiet printer. Excellent color quality on printer paper. My major disappointment is when printing photographs, they come out with a border, and all of my previous ink jet printers printed them borderless. Also, disappointed that we are not to use any photo paper heavier than 53 lb (200g/m) as I am used to printing on 75 lb (280g/m) paper.

Because I had an older version of this printer which worked well, I purchased this one and am very pleased. I use it mainly for printing for my tasks as secretary to an organization as well as home printing--I write a lot. And I use it to scan. I especially appreciate the ability to print items on both sides of paper and from my laptop so when I get something I want to print I can quickly do it while continuing with whatever I was doing on the laptop. The ink cartridges are expensive but I don't know what is cheaper.

Easy to install. Both printer and scanner are easy to use. The app that you download onto your computer and phone is also very user friendly.

I've always had HP printers and just assumed that their print quality was pretty much standard. Then my old HP died and I didn't want to get involved with the whole Instant Ink business, so in the last 18 months have purchased a Canon and an Epson model with similar capabilities. The print quality on both was very poor. This printer gives me the quality prints I want and I am willing to pay more for cartridges sold by retailers in order to have that. Not a choice everyone can afford, but the right one for me. Very happy with this printer since I was able to decline the Instant Ink option.

We love this printer. Our last printer quit on us when we needed it the most. We decided to check out your website and this was the PERFECT printer for us. It was like it had our name on it. I went and picked it up and the pick up was great. It fits perfect in our home office. It does all the things we have been looking for in a printer, especially us being able to "scan" documents, that in itself is phenomenal! Thank you Best Buy for having the perfect printer "in stock" and it was on sale!!!

Great printer a bit faster and does two-sided scanning of standard thickness sheets. Although probably great for thicker small sheets (I.e. photo paper), jams unexpectedly using the feeder for 5x7 regular paper - can’t eject shorter sheet properly past input guide. Corner of paper does not clear and gets stuck.

The printer produces quality prints and copies quickly. The printer is as flexible as the larger office machines when it comes to what most of us print and copy at home. It is not designed to do large jobs such as invitations to parties of more than 25 guests. There was, however, a glitch in the connecting software with the producer of the copy that caused the printer to go off line. It took Best Buy technician to diagnosis and correct the problem. T

It was difficult setting up because it wouldn't connect with the internet. Several hours of support from HP and Dell were not helpful. Finally a support tech from HP solved the problem in about 15 minutes. Other than that it has functioned as expected.

Can not turn device off. "Stop" button stopped working, very concerning to me. It used to work. I don't want to return the device because the printed pages turn out good, I don't mean that the printer is still printing, you just can' turn the "STOP" switch off. How do I get my 3 months o instantf ink for free?

Very easy setup and takes up less space than my older model HP.

The setup was relatively easy; ink installation relatively easy; very good print quality.

Was ready when it came out of the box. Easy to use.

Prints wonderfully. The color in the pictures is vivid even on regular paper or cardstock. Absolutely love this printer. Prints quickly and seamlessly. I would also recommend getting the ink subscription, which is cheaper than buying the ink separately. Easy to change the [paper] settings back and forth as needed. I use Microsoft for everything, always print exactly how it looks. LOVE THAT.

I've owned nothing but HP printers for the last 25 years and this may be the last one. My 9015 was easy to install, but the 9125 has been, and is a pain. Refused to be connected via wifi to my desktop, though the computer and modem are within three feet. Finally was able to connect with ethernet, and then had to deal with all the "serious error has been commited" messages, requiring continual repowering to clear. What happened to the old error free plug and play where you were up and running in minutes. Speaking of minutes, it takes this thing 48 seconds to start printing after you hit the print button. Tried all of the recommened resets to speed it up with no results. The ole 9015 started printing when you hit the print button. If it tells me one more time I have installed HP ink cartridges !?!? Will not let you connect the laptop via wifi as a second source. Had no problems setting up the scanner feature. Though others have reported difficulty. Based on other reviews and their problems, I think the purchase of a 9125 is hit or miss, and I would not do it again. Good luck with getting customer service!!

Noisy but good . Ink has gotten real expensive I should have bought one with refills

This has been a great home office printer. Love the instant ink and it prints great