Customer Ratings & Reviews

This is the biggest piece of junk printer I have ever owned! I wish I could return it. I can choose the size paper from my computer, but doesn't matter! i have to then go clear across the room and physically change it on the printer screen! Paper size has to be changed TWO places each and every time! So annoying! It's just absolutely tiring. I hate it. I would never recommend it.

Could not get the scan to email to work. I spent an hour on it and I had IT folks look at it and they spent over three hours trying to get it to work. I took it back and bought the 9135e model and that was very easy to set up and use.

It is not as fast as it is supposed to be. My old one died.

First one would not even get past the start up. Second one the paper jammed

Have bought dozens of HP printers for business as well as for personal use. This model is by far the worst I have owned. Difficult to set up and use. Very disappointed.

Worked for about a month. The Pro allows duplex scanning so that was a feature we wanted. Now it constantly is not found on our WiFi (both WIndows and iPads, etc.). HP wants you to jump through many hoops to configure Windows. I am switching to another brand.

This was the second HP printer we purchased to replace an HP we had for over 10 years. It jams and pulls too much paper. It does not turn off unless unpllugged. We returned it. HP does not make the quality of printer it used to make.

I liked the previous model better. This one has only one, smaller, paper tray. And is VERY susceptible to jamming

I'm not happy and satisfied. The machine that kids a lot of time is turn off by self.

I have purchased 2 hp printers over the last 2 1/2 years and both has malfunctioned with in a years time of purchase. The 8135e I wait to long to report the problem just over a year even though it malfunctioned well. The latest 9130e has just been purchased 7 months ago already it down and hp support ask for a pay to fix the software. Smh!! Last hp purchase for me.

One Inkjet cartridge did not work initially when completing the set up. Contacting Best Buy support was extremely disappointing.

Returned printer couldn't get it to up with my Internet. I returned it and purchased an 8025E, Love it!!

Too bad I couldn't give this "0" Stars. This model is a piece of crap, and it is well-documented if you google it. Long story short, it picks up MANY pieces of paper every time it prints just one sheet. There is no fix. Do NOT waste your money!!

When I first set it ip, the duplex printing option wouldn’t show up in the print menu. Geek Squad couldn’t get it to work, so they just closed the ticket and said the problem was solved. So I turned to HP online support, who got it to work after a couple hours. Printer worked fine for about a month and then quit printing, scanning and it wouldn’t connect to WiFi. HP support couldn’t get it to connect. I returned it.

I chose this printer based on multiple positive reviews (New York Times, Forbes, etc.) after having my Workforce 8740 for over 10 years. i cannot rate the quality of this printer as the first one i purchased, the top did not close properly for me to complete setup. The replacement could not be set up due to an error stating that the print head must not be imissing, incorrectly installed or incompatible. After 30 years of HP ownership, time to move on.

I purchased this printer because my old one was giving to many head aches, Now that I have this new one my head aches are much worse, I have more problems trying to get it to print correctly then I ever had with the old one. when printing a photo, it shifts the picture to the right and cuts off part of the person on that side.

Doesn't function nearly as well as the prior model I had. Very slow to connect and function correctly. Often needs user intervention at the printer to work.

Slow and very loud. The paper tray is a total nuisance.

Terrible printer. Poor quality material. Wifi will not work.

The printer will not always scan . The scan feature starts and stops Geek Squad installed it worked for a few days, then stopped. Twice I called On Line and lost the connection. Geek squad came out yesterday,working and later stopped again