Customer Ratings & Reviews

Terrible very nosy Gives me error messages about it having a fatal error h

I had an HP printer before this one which was okay but should've stayed away from the brand a second time. It does not print smoothly, slow start up time, and sometimes when powering on, it's stuck loading on the HP logo. Never buying HP products again. Less than 3 months having it and I wouldn't even resell it to someone. Horrible printer.

I am highly disappointed with this copier. I'm replacing a four-year-old one that was very similar. This one I cannot get to work properly. It will not feed papers from the top. It will not pull up the papers without taking many blank ones from the bottom.

Ever since I printed my first page I've received an error "The printhead seems to be missing, not detected or incorrectly installed. When I turn the printer off and back on I can print again. This is very frustrating and I can't seem to get any help to fix the situation

This is the worst printer I have ever used. Signals no paper when drawer is full. Flimsy paper tray. Paper does not match error. Goes offline after working just fine. Do not recommend.

Tried 2 printers. Cartridge issues each time prevented initial setup. Returned twice.

Horrible. It never worked and I paid $99 to have a best buy tech guy install it. How do I get my refund? I also got ink for it and I want a refund the ink.

This printer lasted us 3 weeks. We printed 5 documents and then a software error happened and we had to ship it back as the return window was only 14 days

I just bought this printer at Best Buy. It is defective. It keeps telling me to reinstall the cartridges and check them for leaks. I've been troubleshooting for the past hour. Going to return, don't waste your time.

nothing but problems since I bought it. HP rep even recommended that I return and get another model as their is a known issue with the Driver.

I could not make it work. Returned product to store for fill refund.

The tray doesn’t adjust correctly to fit regular printer paper, won’t feed correctly, and pulls several sheets of paper through. The print quality is not good. I’m extremely disappointed in this purchase. I’ve researched it to see why and it’s a defect that HP isn’t doing anything about.

Consistently has firmware crashes, paper jams, connectivity issues (bad even by HP’s low standards), gives false readings of the door being open, the paper tray not in all the way. Overall it’s a piece of junk. Returned after less than 30 days.

I set the printer. I have reset after every print. Not cool.

This printer is a far cry from my old printer HP Officejet Pro 8630. It jams all the time and seems to scan slower than the model I previously mentioned. Do not waist your time purchasing this product.

First Machine malfunctioned and had to be returned. Set up was glitchy as well. I bought it having had an earlier version Office Jet Pro for several years. This one sucks by comparison.

This printer gets errors, issues and hang ups too often for such a brand new state of the art printer. I don’t recommend HP anymore for printers, horrible purchase choice - and too late to return it unfortunately.

I need a replacement. Even experienced professional computer scientist has been unable to make it work.

Can not get service to help get any help for hooking up printer with out another charge, i will be returning printer, if I can't get this resolved. please call me . Thank you, Debra

I made many attempts to set up this printer but it rejected the ink cartridges that it came with every time. A total waste of time.