Customer Ratings & Reviews
- Model:
- OJ Pro 9125e /403X0A#B1H
- |
- SKU:
- 6565475
Customer reviews
Rating 4.2 out of 5 stars with 1466 reviews
(1,466 customer reviews)Rating by feature
- Value4.3
Rating 4.3 out of 5 stars
- Quality4.2
Rating 4.2 out of 5 stars
- Ease of Use4.1
Rating 4.1 out of 5 stars
Customers are saying
Customers admire the OfficeJet Pro 9125e for its print quality, ease of use, and overall performance, making it a valuable addition to any home office. The printer's setup process is also seamless, and its size is ideal for home use. However, some customers have expressed concerns about the printer's noise level and connectivity issues. Additionally, a few customers have mentioned concerns about the paper tray design.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Horrible tray design
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Paper tray design is trash. It constantly says out of paper requiring adjustments to try and get it to work. The Best Buy 2 week return policy is a joke. After 3 weeks of using it the problems began and it is not returnable…
No, I would not recommend this to a friendRated 1 out of 5 stars
HP Printer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very unhappy with this item. Ink cartridge would not stay in place. Item was returned to the store.
No, I would not recommend this to a friendRated 1 out of 5 stars
Android and Mac printing not possible
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this as an upgrade from an older model that had worked great for years. Unfortunately after several hours on the phone with tech support, I wasn't able to print from my Android Device (which is crucial in my family) or my Mac. Strangely, I was able to print from my Windows laptop.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi tikoze,
Apologies for the bad experience.
We'll like to help. We'll suggest updating the Printer firmware to resolve printing on Android phones as well overall reliability of the printer:
Update Printer Firmware (via Control Panel):
 https://www.youtube.com/watch?v=HDzj0LkNIPY
After updating the firmware, use HP Smart app to setup and connect printer to the network.
Hope that helps!
Sincerely,
Teo
Rated 1 out of 5 stars
C O
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The printer is not installing the ink cartridge, I have to call HP
I would recommend this to a friendRated 1 out of 5 stars
DOA
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just took it out of the box. Issue with finding the ink cartridge. Error no cartridge install or defective cartridges. Will return the next day. Can not believe it. Out of the box. I can change my mine on my rating with an exchange if that one works
No, I would not recommend this to a friendRated 1 out of 5 stars
Disappointed former HP customer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible display. Why is HP making the so tiny?? The keypad is so small, it is impossible to enter wifi password. This isnt a pocket device, increase the size of your displays.
No, I would not recommend this to a friendRated 1 out of 5 stars
Not acceptable
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Thus item was returned. Did not work for us. Returbed.
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad service in time of crisis
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The printer was not working properly and when I called BestBuy I got no help in the end HP is been helping so I will cancel my credit card and no better not to do business with BestBuy…..
No, I would not recommend this to a friendRated 1 out of 5 stars
Worse printer I have ever used
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.worse printer I have ever used. touch screen does not always work. It is hard to open the paper drawer because the plastic is too flimsy and hard to pull out.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi LouellaV,
Apologies for the bad experience.
We'll like to help. We'll suggest updating the Printer firmware to resolve the touch screen issue as well as improve the overall reliability of the printer:
Update Printer Firmware (via Control Panel):
 https://www.youtube.com/watch?v=HDzj0LkNIPY
After updating the firmware, use HP Smart app to setup and connect printer to the network.
Hope that helps!
Sincerely,
Teo
Rated 1 out of 5 stars
DISAPPOINTED CUSTOMER!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return this printer because the Magenta ink would not allow the set-up to complete. It read that it was missing.
No, I would not recommend this to a friendRated 1 out of 5 stars
Make my life more complicates
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I still have issues with set up this printer. I have no time to take care of HP support system.
No, I would not recommend this to a friendRated 1 out of 5 stars
Don't buy unless you love HP
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Told my parents not to buy an HP...they did. It met my expectations. Tries to sell you on everything and works with nothing besides HP junk.
No, I would not recommend this to a friendRated 1 out of 5 stars
☹️☹️☹️
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I will be returning this item. I have been having problems since I purchased it. Error messages stating the door is open and out of paper.
No, I would not recommend this to a friendRated 1 out of 5 stars
Printer will not stay connected via WIFI.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The printer will not stay connected via wifi. I have to restart printer more than one time daily. It loses connection.
No, I would not recommend this to a friendRated 1 out of 5 stars
Don't buy if you want to scan
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a cheap piece of plastic crap. Can't get the scan function to work. Cannot recommend.
No, I would not recommend this to a friend- Pros mentioned:Ease of use, Print quality
Rated 5 out of 5 stars
Terrific Choice
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrific printer. I had an HP earlier version for many years. It was not able to be repaired w/o sending it off. That would mean more costly to save vs. buy new. I asked for the upgrade to what I had & here I am with this HP. It prints super-fast & easy for me to work with b/c I am totally technology inept.
I would recommend this to a friend Rated 1 out of 5 stars
Problem Printer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned the printer due to a critical error code that could not be cleared.
No, I would not recommend this to a friendRated 1 out of 5 stars
Unacceptable Printer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Could not get HP Printer to work with Samsung cell phone or Samsung Tablets.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi KenComputer,
Apologies for the bad experience.
We'll like to help. We'll suggest updating the Printer firmware to resolve printing on Samsung cell phone or Tablets:
Update Printer Firmware (via Control Panel):
 https://www.youtube.com/watch?v=HDzj0LkNIPY
After updating the firmware, use HP Smart app to setup and connect printer to the network.
Hope that helps!
Sincerely,
Teo
Rated 1 out of 5 stars
Noisy printer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This printer makes a loud annoying noise whenever it calibrates
No, I would not recommend this to a friendRated 1 out of 5 stars
Setup
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very hard to set it up for desktop and laptop. Not used friendly.
I would recommend this to a friendBrand response from HP Team
Posted .Hi Mourad,
Apologies for the bad experience.
We'll like to help. Here's a detailed unboxing & setup video (example) with a laptop:
 https://www.youtube.com/watch?v=nZM39cWeG0c
If a 2nd Device needs to be added, this resource will be useful:
 https://www.youtube.com/watch?v=dq4pjCA-xSo&t=1s
Hope that helps!
Sincerely,
Teo
























