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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 1617 reviews

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  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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81%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 49 Showing 961-980 of 1,617 reviews
  • Rated 3 out of 5 stars

    Owner. For home use..

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a lot of problems with the 9120e, well so far so good. but I had an 8710 same brand and no problems at all.And so far I had to call about 3 times to get the problem resolved..

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Expect low quality & refurbished model w/ warranty

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The printer worked well for a couple of weeks, and then gave a cartridge error on the screen. It appears to be flimsy in build quality, and feels like it will fall apart when setting up and accessing the ink cartridge area. The cartridge in question was replaced 3 times with a new one with the same error, and there was a grinding noise and burning smell when turning on the printer. After speaking with 6 different HP representatives, I was offered a refurbished printer, just weeks after the purchase. The scan function at least did work well, and offered options for internet transfer. I gave the ink subscription service a try, it seems like a scam as the automatic mailings arrive after the ink is gone and limit ability to print, thus lowering your "need" for ink. The "free trail" must be canceled 1 month Before the trial officially ends to avoid being charged. I have owned over 12 printers (most at a much lower price point), and have never noted such poor quality in build and warranty. Bestbuy is wise to offer only 14 days to return the item, though it appears that offering this model for sell in their store gives their brand a poor reputation. I would suggest buying this printer if you do not require reliability and feel that replacing it within a few weeks with a refurbished model constitutes a fair purchase.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Easy Upgrade

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent upgrade and setup always easy. Due to wear and tear from over 5 yrs of use, replaced an older HP model. Paper handling is the best feature.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    New but not a ton of difference

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this printer when our HP 8600 became too unreliable (think we had it for 10-12 years). Thought the technology would have improved dramatically since we last bought, but it seems to be about the same which I guess is ok…..

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Hp printer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the printer. Fast. Connects wirelessly to your phone. Only negative is hp software a little slow to get printer connected... But after that, great.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    mechanical problem with envelopes.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It did a good job printing text on regular paper, but it jammed every time I tried to print an envelope. I returned it.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Print quality

    Rated 5 out of 5 stars

    Nice printer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed a new central printer for the house. Family doesn't print a ton but have student and a teacher in the house so far this printer has been great.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Very disappointed.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Prompting to send back. Print quality is terrible. Printed invitations and the ink smears and didn’t dry even after 12 hours. Print is not crisp and clear, has blur edge to it. Scanning to computer doesn’t work. Have to us a usb to scan too. Super noisy printing anything and printer shakes. Totally disappointed with this latest newly released in January.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Printer

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would buy again love HP great product. Would recommend to all.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for home use.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for my home use, with the functions I need. Nice size.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New printer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I upgraded from the 8622 model so far this one seems to have many more features it is a little smaller and lighter weight than the previous model

    I would recommend this to a friend
  • Pros mentioned:
    Print quality

    Rated 5 out of 5 stars

    Quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excelent printer very faster and a very good price

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    HP All-in-one

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent replacement for my former all-in-one unit

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy peasy!

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy install, set up. I work from IOS platform, smooth transition.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Quality not as good as older model HP 8600

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not as good as the HP 8600 that it replaced. Plastic pieces seem very flimsy I am guessing they will break quickly. Setup was easy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This device was easy to set up and get running. Has all the features needed to digitize my files.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Not Easy

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not easy to install. Required GeekSquad help to setup and later maintain printer.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    very nice and fast printer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This printer is very nice and fast as well. We have had no problems yet. This is our personal printer so we don't print as much as we used to but it takes care of what we want to print.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    printer review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new printer. I have to get used to some of the changes from the prior printer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Oh Yeah!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    perfect for what I need to do. It does have a little larger footprint from my previous printer, but the ability to print double sided makes it all perfect.

    I would recommend this to a friend