Customer Ratings & Reviews

I had a lot of problems with the 9120e, well so far so good. but I had an 8710 same brand and no problems at all.And so far I had to call about 3 times to get the problem resolved..

The printer worked well for a couple of weeks, and then gave a cartridge error on the screen. It appears to be flimsy in build quality, and feels like it will fall apart when setting up and accessing the ink cartridge area. The cartridge in question was replaced 3 times with a new one with the same error, and there was a grinding noise and burning smell when turning on the printer. After speaking with 6 different HP representatives, I was offered a refurbished printer, just weeks after the purchase. The scan function at least did work well, and offered options for internet transfer. I gave the ink subscription service a try, it seems like a scam as the automatic mailings arrive after the ink is gone and limit ability to print, thus lowering your "need" for ink. The "free trail" must be canceled 1 month Before the trial officially ends to avoid being charged. I have owned over 12 printers (most at a much lower price point), and have never noted such poor quality in build and warranty. Bestbuy is wise to offer only 14 days to return the item, though it appears that offering this model for sell in their store gives their brand a poor reputation. I would suggest buying this printer if you do not require reliability and feel that replacing it within a few weeks with a refurbished model constitutes a fair purchase.

Excellent upgrade and setup always easy. Due to wear and tear from over 5 yrs of use, replaced an older HP model. Paper handling is the best feature.

Bought this printer when our HP 8600 became too unreliable (think we had it for 10-12 years). Thought the technology would have improved dramatically since we last bought, but it seems to be about the same which I guess is ok…..

Love the printer. Fast. Connects wirelessly to your phone. Only negative is hp software a little slow to get printer connected... But after that, great.

It did a good job printing text on regular paper, but it jammed every time I tried to print an envelope. I returned it.

I needed a new central printer for the house. Family doesn't print a ton but have student and a teacher in the house so far this printer has been great.

Prompting to send back. Print quality is terrible. Printed invitations and the ink smears and didn’t dry even after 12 hours. Print is not crisp and clear, has blur edge to it. Scanning to computer doesn’t work. Have to us a usb to scan too. Super noisy printing anything and printer shakes. Totally disappointed with this latest newly released in January.

Would buy again love HP great product. Would recommend to all.

Perfect for my home use, with the functions I need. Nice size.

I upgraded from the 8622 model so far this one seems to have many more features it is a little smaller and lighter weight than the previous model

Excelent printer very faster and a very good price

Excellent replacement for my former all-in-one unit

Easy install, set up. I work from IOS platform, smooth transition.

Not as good as the HP 8600 that it replaced. Plastic pieces seem very flimsy I am guessing they will break quickly. Setup was easy.

This device was easy to set up and get running. Has all the features needed to digitize my files.

Not easy to install. Required GeekSquad help to setup and later maintain printer.

This printer is very nice and fast as well. We have had no problems yet. This is our personal printer so we don't print as much as we used to but it takes care of what we want to print.

I love my new printer. I have to get used to some of the changes from the prior printer.

perfect for what I need to do. It does have a little larger footprint from my previous printer, but the ability to print double sided makes it all perfect.