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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 1617 reviews

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  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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81%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 62 Showing 1,221-1,240 of 1,617 reviews
  • Rated 1 out of 5 stars

    Good print quality terrible business.

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The printer works well. The ink is ridiculously expensive and I'm over the instant ink. I sold my printer after hp shut off my ink so I couldn't use it even though I had already paid for it. I'll never use hp again.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    KLP

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Prints nicely but not easy to set up shortcuts and get them to do what is needed. More complicated than our old All-in-one.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Didn’t work out of the box

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    From the moment the ink cartridges were inserted during the initial setup, the only thing this printer produced were “print system failures.” The magenta cartridge failed first. After checking it for leaks and turning the printer’s power off and on as HP troubleshooting recommended, the cyan and yellow cartridges failed in addition to the magenta cartridge. Another leak check and power cycle, the blank cartridge joined its three other cartridge companions by failing, too. Despite following HP’s recommendations to get it working, this printer never made it past the “insert ink” setup. It was promptly returned to the store. Save yourself some frustration by buying a different printer than the HP OfficeJet Pro 9125e. This would be a zero star review if it was possible.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Ink cost more than the printer- and runs out quick

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Better buy all of the replacement inks right now as we have had our printer for about 3 weeks and already need new ink- which only cost another $150. Also, to improve their profit on the same- you can no longer print with just a black ink cartridge- had to replace all 3 colors, despite only printing in Black and white- I have bought at least 15 HP computers in the past 13 years and 7 printers- but on this I feel like I was scammed compared to past printers I have bought. I guess it is time to check other companies out since the one I have always trusted is now in the scam business too.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Best All-In-One Inkjet Printer!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I Love my HP Office Jet Pro 9125e Wireless All-In-One Inkjet Printer. Thank you for the 3 months of Instant Ink!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Too difficult to use

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Document says it is going to printer and never prints. Go to print log, no print jobs in que. So then I go to the "HP Embedded Web Server" which is a pain, it gives you a lot of information, but you have to enter the 8 digit PIN every time you want to view it. Like every couple of minutes. Has Error log with Error codes, does not tell you how to fix error. Poor communication. ALSO INK IS VERY EXPENSIVE!!! just spent $150 on ink that I can't use because it won't print and won't tell me why. Probably a good printer if you were printing documents, but I print lots of photo projects. this can't keep up. I probably can't even give it away with how expensive the ink is.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Printer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Complicated setup. Directions very little help. Had trouble connecting to my computers.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Printer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    HP a reliable brand. I always use HP Technology. Even in my work is used.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good replacement!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a good replacement for old printer. I just wish the view screen was as large as the old machine.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hp officejet

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This cordless printer is great. You can print from any location.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Disappointed

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can't get the scanner to work so the thing I basically bought this printer for doesn't work. My last printer wouldn't scan a clear page so this is why we bought this one.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Good printer! Use it for home to print, fax and ma

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this printer on sale $200. I use it for basic home use. Had it work a week and already made colored copies, faxed, and printed documents. No problems. Love the air print function. I can pull up documents on my phone and air print without having to turn computer on.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    HP Office jet Report

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    At this point in time the printer has been operating as proscribed. Thumbs up for its performance.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Sometimes things initially don't always work out.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My new unit was defective. It was immediately replaced with another new unit. The Geek Squad will return tomorrow, April 7,2024 to install it again at no additional charge. I know that this isn't a great 7 positive review but i'm confident that Best Buy will make sure that i'm happy with this product once the replacement is installed tomorrow. I'll still continue to be a Best Buy customer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Two-sided & Smart Phone Printing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I enjoy the two-sided printing. It is a money saver. I also like being able to access the printer from my IPhone which is how I use the printer most often.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic Printer…

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Printer has been working wonderfully since it was acquired. Apart from the small displays on the screen, it continues to perform well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for occasional printing

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would aay that this is a decent printer for someone looking for a home office printer. I use it in a business environment as a personal printer and scanner for an employee and they have really enjoyed using this.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good hp Printer Replacement of 4 year old hp Model

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exceptionally easy wireless plug-in set-up. FAX is not very useful but the rest of the features are great.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Printer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very loud and difficult to use. I wouldn’t recommended.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    None

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great printer but I had trouble setting it up. Had to call Geek Squad.

    I would recommend this to a friend