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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 1617 reviews

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    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

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    Rating 4.1 out of 5 stars

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81%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 68 Showing 1,341-1,360 of 1,617 reviews
  • Rated 5 out of 5 stars

    So far, works well.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This replaced a larger HP all-in-one which was excellent. So far, about a month, has worked great. I did buy the Best Buy 4 year replacement warranty.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Stuck in Sleep mode

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a good printer, but it goes to sleep often and you have to unplug it and wait for 60+ seconds and plug it back in because the screen does not respond and the power button does not work.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don't do it!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It worked well at first (besides being loud) but after less than three months, won't recognize the HP ink cartridges! Wasted hours trying to troubleshoot then finally just picked up a Brother printer at Best Buy. Looking for a recycling center and have learned never to buy HP again.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect Printer for our needs

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation by Best Buy was perfect. Everything was expained and all questins answered.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Mind of its own -- AVOID

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The driver prints whatever it wants, not what I want. For example, if I want to print two pages of a 12-page document, that's not an option. Thanks to HP's "smart" AI-powered system, the entire 12 pages will print. I'm hoping I can return it and exchange for a Canon.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Best Home Copier

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best copier for my home office. It don’t take up a lot of space and when you print it comes out perfect. I absolutely love it!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    HP office jet pro

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The worst printer I’ve owned I will never buy HP again. The printer is always offline when I try to print, you have to have a subscription to print, and it takes forever to print.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great Printer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The printer works great. The only thing is the HP software won't let you set it up for printing from a cell phone. Says printer is blocked.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not Meeting Expectations

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After a week, I am not happy with the printer. It has an auto off function which is fine but when it starts up after going to sleep, it has to recalibrate and gives an error that it was not shutdown properly. The sleep mode can’t be disabled. I also just received a message that the printer cartridges are low and I have only printed about 10 pages. Disappointed as I thought it would come with more than that amount. I had an HP 8600 for 10 years or more with light printing use. Very disappointed at this time.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    HP is garbage and Best Buy don’t work on printers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t purchase this printer Cartridge won’t read firmware is not available Best Buy sends you too HP and they give you the run around claiming it’s not the right ink cartridge although it says it right on the printer wasted $300 on printer and ink I’ll never buy HP again What a disappointment from both Best Buy and HP Funny how it won’t let me submit bad review

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    HP Printer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We always like purchasing HP products. They last long and are good quality.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Hp for me

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The machine that I wanted. I needed a copier that I could fax, scan and of course print and I wanted a Hp. This copier fitted the bill.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Printer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am able to print from my emails but it still doesn’t recognize my tablet.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    HP Does It Again

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    HP does it again. This HP Officejet Pro 9125e is a solid machine. Scanning. Printing. Wireless printing. You cannot ask for more.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    We bought a Lemon

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think we got a lemon - As soon as we plugged it in it said the printer head was bad. It kept saying there was no paper with a full tray. Even when hard wired to our network there were communication issues & the printer tray had to be opened & closed before it would print. We returned it.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great value

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I shopped around with other brands and this model offered so many features it was a most buy. It’s been doing great so far.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    HP OfficeJet Pro 9125e Printer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Sales person was very helpful and help me make a great choice. Thanks

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Returned

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This printer was returned after a day or two because there was a problem with the firmware. An error message was on the screen that no one could make go away, not even the geek squad.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    HP-OFFICEJET PRO9125E WIRELESS ALL-IN-ONE PRINTER

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All HP printers are great products. They are the only ones I buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Buy!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    While I have not connected the printer to my computer, I am pleased with my purchase.

    I would recommend this to a friend