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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 1617 reviews

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  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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81%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 70 Showing 1,381-1,400 of 1,617 reviews
  • Rated 5 out of 5 stars

    Great printer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this for my home office. Works great, i can easily scan multiple pages and send to my computer.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Input Paper Tray Design Failure

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted to love this printer. It replaced a previous HP workhorse that performed well for over 10 years. The input paper tray has no positive backstop to keep 8 1/2" by 11" paper snug for feeding. The design relies on a sliding paper tray that is supposed to remain tight with simple friction and the weight of the paper in the tray (HP's support site's own guidance for this problem.) I experienced regular misfeeds and pages. A control button to expand the tray to legal size also crunches the edge of the paper, damaging it. This design flaw is shameful. Returning this printer immediately. I was otherwise happy with the size, features, and price, but if it can't reliably print...

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    HP Printer in Charlotte

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent printer, does everything as advertised. I got a great price as well with great service.

    I would recommend this to a friend
  • Pros mentioned:
    Print quality

    Rated 1 out of 5 stars

    Witeless connectivity is complicated

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Prints great but the wireless setup is the most difficult and frustrating part tonthis printer….even used the geek tech support but couldnt set up for wireless Mobil use…. Had to return this printer before i end up throwing it against the wall!!!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Love IT

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this printer and Instan Ink. Awesom awesome awesome

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Printer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent printer and qualifies for Instant Ink. Paper tray a little small for big jobs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Setup was easy and hassle free, works great! Ink and paper are flawless.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    HP9125E

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Display is difficult to read. No instructions included.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t recommend.

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was working great for a few months. Now it only works if I unplug it and plug it back in. Everytime I have to print something, I have to do this. Quite irritating. It’s not even a year old.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Personal use machine

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Bust Buy staff were very professional and helpful in this transaction.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Never Buy HP

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    HP uses extortion to get you to subscribe to cartridges and paper, which should be automatic, except HP sent three times more supplies than I used. I cancelled the subscription, so they closed down the printer until it is re-enrolled in HP Instant Ink.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Regret this printer

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Get another printer if you can. The ink carthriges that you get without the subscription run out of ink fast, and the subscription for the insta ink is not the greatest either. You get billed every month even if HP does not send you any ink since they only ship ink to you when the printer tells it your low on ink.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Hp Printer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent performance. HP is my favorite for computers and printers.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    You can't go wrong with 9000 model.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Over all HP 9000 model is just good. Robust. Good for almost everything.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    HP Printer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great printer. A lot of set up - glad I have Geek Squad. The Tech was awesome!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    HP OfficeJunk 9125e

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    That's right officejunk is the correct name for this printer. Like the other one start reviews this is the worse printer I've ever owned from HP and I've been using them for decades. I just have read the other one-star reviews. Constant error, which I've been able to get around but now it will not and cannot print envelopes feeds them and crumbles them and then jams them. I'm going to have to find another printer to buy as this is not working.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Ink costs an arm and a leg

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This printer works great until the time comes when you need new ink cartridges. 150 for the full color and black ink cartridge, and guess what? You can only use their brand. HP is a joke.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Will NEVER purchase HP again…GARBAGE

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is, without a doubt, the worst HP printer that I have ever owned. It claims to be established in my Wi-Fi, but yet will not print from mt laptop, iPad or phone. I printed out a wi-fi network test results and it says that more then one Wi-Fi router has been found that matches your Wi-Fi network name SSID, Says to change SSDI name and password to correct. FIOS and I did this, changed these things in the printer setup, the printer claims to have thewifi set up, but continues to use the same excuse to not ptint. I purchased this printer less than 90 days ago and it is useless.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Only good wireless

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I do not have dedicated wireless in my office so I was concerned about printer to comoutwr connection and the ability to connect to InstaInk. I was told both would be fine. Now I need ink, I cannot connect to InstaInk and have been told my HP there's nothing they can do after a total of 3 hours. The print quality leaves wavy lines if printing a big block if color. Only thing I like is 2 sided scan.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    HP9125e

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works very well. Needed Geek Sguad to set up WiFi access.

    I would recommend this to a friend