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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 1552 reviews

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  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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81%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 66 Showing 1,301-1,320 of 1,552 reviews
  • Rated 5 out of 5 stars

    Great HP Printer!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great HP printer to use at home and in an office. It meets our needs and gets the job done.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Never Buy HP

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    HP uses extortion to get you to subscribe to cartridges and paper, which should be automatic, except HP sent three times more supplies than I used. I cancelled the subscription, so they closed down the printer until it is re-enrolled in HP Instant Ink.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Printer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good printer helps alot of my office duties thanks best buy for the experience n help really satisfied.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Printer

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent printer. Still learning how to use everything. Its a lot different than 8610. For the price you can't beat it.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Paper tray

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When changing paper, it is difficult to return the paper tray to its position.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Sketchy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far just a little sketchy! This is not what we expected! Time will tell.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Good printer, not so good scanning

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tough timecto setup. Cant get it to scan from printer to computer

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Regret this printer

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Get another printer if you can. The ink carthriges that you get without the subscription run out of ink fast, and the subscription for the insta ink is not the greatest either. You get billed every month even if HP does not send you any ink since they only ship ink to you when the printer tells it your low on ink.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    HP Printer - Copier

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Product and Great Service - Would buy again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Printere

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed a new printer quickly to finish a project. Best Buy came through for us

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    MES Printer

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This printer is smaller than my previous HP and it seems to be faster with the scannig.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not as good as prior models.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I experienced a lot of difficulty getting this HP printer to work with new HP computer. No directions and needed support. The touchscreen is too small to use. Shockingly, HP Smart Print no longer has an app to send a fax. A big step backwards from prior printers.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Don't buy this one!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worst printer I have ever owned. Every time we go to print we have to troubleshoot. Connectivity problems, our "Out of Paper" problems. Can't get past this one, but can copy to the right size.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Input Paper Tray Design Failure

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted to love this printer. It replaced a previous HP workhorse that performed well for over 10 years. The input paper tray has no positive backstop to keep 8 1/2" by 11" paper snug for feeding. The design relies on a sliding paper tray that is supposed to remain tight with simple friction and the weight of the paper in the tray (HP's support site's own guidance for this problem.) I experienced regular misfeeds and pages. A control button to expand the tray to legal size also crunches the edge of the paper, damaging it. This design flaw is shameful. Returning this printer immediately. I was otherwise happy with the size, features, and price, but if it can't reliably print...

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    owner

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with my new HP printer. Hp products have always been my first choice in printers.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Do not buy if your printer is in another room

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would give this 0 stars if I could. What is the point of it being wireless if it turns off every 8 hours and you have to walk to the other room to turn it on, come back, try to print again, have it still appear as offline, walk back and try again, and repeat... Returning this.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great Buy

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Is great for home and office use. It performs exactly like HP claims it does. I would recommend it to anyone.

    I would recommend this to a friend
  • Cons mentioned:
    Noise level

    Rated 1 out of 5 stars

    Disappointed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very noisy. After one month it stopped working. The print Doctor website did not fix the problem . I even paid for a phone call from a help desk but the call did not come that day. I am ready to return it.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Color Ink!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for my small business. I was able to get on the HP ink replacement plan. I love it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just purchased, so far so good! Really like the ink subscription option

    I would recommend this to a friend