Customer Ratings & Reviews

now that I've figured out all the bells and whistles, it is great! I have been an HP product buyer for a very long time. Love it!

The product functions ok. The issue is with the subscription. One of the colored inks ran low; even with plenty of black ink(which is all I needed), the printer stopped working. To be able to print, I had to sign up for their monthly membership and wait for the ink to arrive. Which made me find other ways to get what I needed printed in a rush. I have the min. which is $1.99 a month, but it still isn't worth it. I have paid for it, but I don't use the printer that much, but when I need it. It has to work and can't be capped on the number of pages I can print before the subscription charges me even more. Unless you want to do a cost-benefit analysis on whether the subscription makes sense for your usage, don't buy this or any HP products.

Great value and works very well! Would recommend the purchase

Easy setup, convenient to scan and print from cell phone

Great printer. Great ink program. I don’t have to worry about buying and chasing ink.

Bought this printer when our HP 8600 became too unreliable (think we had it for 10-12 years). Thought the technology would have improved dramatically since we last bought, but it seems to be about the same which I guess is ok…..

Good printer, lots of features. Difficult to set up. Has to call support and remove and reinstall 3 times. Would work then showed offline, then worked. Seems ok now.

Seems OK, took a long time to receive came from the west coast of USA! Why?

My new printer is working well. I’m pleased with it.

It’s a workhorse for my needs of copying both off the internet and replicating my existing papers!

I needed a new central printer for the house. Family doesn't print a ton but have student and a teacher in the house so far this printer has been great.

Prompting to send back. Print quality is terrible. Printed invitations and the ink smears and didn’t dry even after 12 hours. Print is not crisp and clear, has blur edge to it. Scanning to computer doesn’t work. Have to us a usb to scan too. Super noisy printing anything and printer shakes. Totally disappointed with this latest newly released in January.

Great printer! It will be so much better than my laser printer. There will be a saving in the ink for which I need.

best payment, and fast i love you so much best buy

Great efficient printer. Overall perfect for what I needed fast and simple to use

I upgraded from the 8622 model so far this one seems to have many more features it is a little smaller and lighter weight than the previous model

Love it I can print from anywhere. It's quite and compact.

Printing is okay but you have to pay monthly subscription fees for printing

Easy setup. Works great. Easy to change ink cartridges.

The printer worked well for a couple of weeks, and then gave a cartridge error on the screen. It appears to be flimsy in build quality, and feels like it will fall apart when setting up and accessing the ink cartridge area. The cartridge in question was replaced 3 times with a new one with the same error, and there was a grinding noise and burning smell when turning on the printer. After speaking with 6 different HP representatives, I was offered a refurbished printer, just weeks after the purchase. The scan function at least did work well, and offered options for internet transfer. I gave the ink subscription service a try, it seems like a scam as the automatic mailings arrive after the ink is gone and limit ability to print, thus lowering your "need" for ink. The "free trail" must be canceled 1 month Before the trial officially ends to avoid being charged. I have owned over 12 printers (most at a much lower price point), and have never noted such poor quality in build and warranty. Bestbuy is wise to offer only 14 days to return the item, though it appears that offering this model for sell in their store gives their brand a poor reputation. I would suggest buying this printer if you do not require reliability and feel that replacing it within a few weeks with a refurbished model constitutes a fair purchase.