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Customer Ratings & Reviews

$199.89
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The comparable value is $309.89

Customer reviews

Rating 4.2 out of 5 stars with 1657 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

81%would recommend to a friend

Customers are saying

Customers love the excellent print quality, ease of use, and overall strong performance of the product. They also appreciate its easy setup and compact size. However, some customers have noted concerns regarding its noise level and occasional connectivity issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 71 Showing 1,401-1,420 of 1,657 reviews
  • Rated 5 out of 5 stars

    Printere

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed a new printer quickly to finish a project. Best Buy came through for us

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    MES Printer

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This printer is smaller than my previous HP and it seems to be faster with the scannig.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Do not buy if your printer is in another room

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would give this 0 stars if I could. What is the point of it being wireless if it turns off every 8 hours and you have to walk to the other room to turn it on, come back, try to print again, have it still appear as offline, walk back and try again, and repeat... Returning this.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    owner

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with my new HP printer. Hp products have always been my first choice in printers.

    I would recommend this to a friend
  • Cons mentioned:
    Noise level

    Rated 1 out of 5 stars

    Disappointed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very noisy. After one month it stopped working. The print Doctor website did not fix the problem . I even paid for a phone call from a help desk but the call did not come that day. I am ready to return it.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Color Ink!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for my small business. I was able to get on the HP ink replacement plan. I love it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just purchased, so far so good! Really like the ink subscription option

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    HP Printer - Copier

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Product and Great Service - Would buy again.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good printer, not so good scanning

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tough timecto setup. Cant get it to scan from printer to computer

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Printer error

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is not at all user friendly.......Scanning is difficult .....

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Paper tray

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When changing paper, it is difficult to return the paper tray to its position.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great printer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this for my home office. Works great, i can easily scan multiple pages and send to my computer.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Sketchy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far just a little sketchy! This is not what we expected! Time will tell.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    HP Printer in Charlotte

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent printer, does everything as advertised. I got a great price as well with great service.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    HP is garbage and Best Buy don’t work on printers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t purchase this printer Cartridge won’t read firmware is not available Best Buy sends you too HP and they give you the run around claiming it’s not the right ink cartridge although it says it right on the printer wasted $300 on printer and ink I’ll never buy HP again What a disappointment from both Best Buy and HP Funny how it won’t let me submit bad review

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not as good as prior models.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I experienced a lot of difficulty getting this HP printer to work with new HP computer. No directions and needed support. The touchscreen is too small to use. Shockingly, HP Smart Print no longer has an app to send a fax. A big step backwards from prior printers.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Print quality

    Rated 1 out of 5 stars

    Witeless connectivity is complicated

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Prints great but the wireless setup is the most difficult and frustrating part tonthis printer….even used the geek tech support but couldnt set up for wireless Mobil use…. Had to return this printer before i end up throwing it against the wall!!!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Mind of its own -- AVOID

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The driver prints whatever it wants, not what I want. For example, if I want to print two pages of a 12-page document, that's not an option. Thanks to HP's "smart" AI-powered system, the entire 12 pages will print. I'm hoping I can return it and exchange for a Canon.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Waste of Money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's very slow to print, the print quality isn't great and you can't use all of the functions it advertises without a subscription to HP+. I really wish I had gone with the canon I was looking at

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Good Printer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent printer and qualifies for Instant Ink. Paper tray a little small for big jobs.

    I would recommend this to a friend