Customer Ratings & Reviews

I had a great salesguy. He knew the printers. I chose this HP over the Canon because it had fax capability. It is the worst printer that I have ever purchased. It is so slow to connect and to print. The HP Smart ap scan to a remote desktop is awful. And maybe I am just not understanding the new technology. I have used HP printers for 13 years so I was quite disappointed that this printer is so difficult to use.

Could not get the scan to email to work. I spent an hour on it and I had IT folks look at it and they spent over three hours trying to get it to work. I took it back and bought the 9135e model and that was very easy to set up and use.

I have tried to set up the fax, but it kicks in on the 2nd ring. I chose 4 rings, but it cuts the caller off by giving the fax signal.

Terrible printer. Poor quality material. Wifi will not work.

This Printer lasted 1 month before it began to break down. Everytime I turned it on it have terrible grinding noses until finally yesterday it completely wouldn not not print any decent copies. I am forced to dump it because it has no chance to be refunded by one month.

Slow and very loud. The paper tray is a total nuisance.

This was the second HP printer we purchased to replace an HP we had for over 10 years. It jams and pulls too much paper. It does not turn off unless unpllugged. We returned it. HP does not make the quality of printer it used to make.

Defective, HP could not clear maintenance on printer and send they would send a new printer and take my old one. This never happened!

Have bought dozens of HP printers for business as well as for personal use. This model is by far the worst I have owned. Difficult to set up and use. Very disappointed.

I use to always look to hp first. Now I definitely stay away from printers and know I should take a look at the competition.

One Inkjet cartridge did not work initially when completing the set up. Contacting Best Buy support was extremely disappointing.

The printer will not always scan . The scan feature starts and stops Geek Squad installed it worked for a few days, then stopped. Twice I called On Line and lost the connection. Geek squad came out yesterday,working and later stopped again

Keeps losing connection although it say it is connected in settings.

Very frustrating getting it setup. Still not 100% working after weeks of trying everything

There were problems, the scanner would not work. Update the driver, same result. call tech support, and we will try again. If you still have problems. I returned the product for a second time with the same issues and could not print from the web.

I bought this February of 2024, and it lasted until December 2024. Continuing errors occur. Rebooted several times, and now it sets in idle trying to start. So. Off to buy yet another printer. :>(

Terrible very nosy Gives me error messages about it having a fatal error h

Continually shows "Printer Offline" In order to print anything I have to unplug it and wait, plug it back in. I have spent countless hours with HP online trying to resolve the problems with no results. I will never buy another HP printer again.

The worst printer I have ever owned. Used for two months. Then it just stopped turning on. The touchscreen went out and unplugging replugging occasionally would get it to boot up but then it would just stop. Terrible. Would never buy again. Going back to brother.

First one would not even get past the start up. Second one the paper jammed