Customer Ratings & Reviews

Best printer I have ever owned. Highly recommend this printer.

Works great! Was not that hard to set up when using the QR

It is a very good printer and is very fast. My only problem is Best Buy Review Techs told me it would auto duplex legal paper, but I found out that it would not.

It prints fast. The display is easy to see. It is not loud,

Holds more paper and print faster! It’s a breeze to set up with the HP smart app

Excellent machine, quieter than the last one, Smaller, too

Great quality and fast printing. Easy set up and the app is a plus to have.

I like this printer because of print speed. Easy to set up and features duplex.

the paper trays are large enough to hold adequate paper one tray for letter size and the other for legal

I had to replace my 12 year old printer and it was an HP also. So i went back with another HP wireless printer. Super easy to set up.

I purchased an HP printer that failed to operate properly within the first month. I contacted HP Support and spoke with several agents, each offering troubleshooting steps. I followed all instructions, but the issue remained unresolved. HP approved a replacement, but required me to return the faulty printer before sending the new one—leaving me without a printer for over two weeks. When the replacement arrived, the enclosed instructions stated I needed to transfer the printhead from the original printer, which was no longer in my possession. After multiple calls, HP agreed to send a new printhead. Unfortunately, the printhead arrived with setup ink cartridges that were incompatible with my printer model. I contacted HP again and was transferred to another agent who required visual confirmation via my phone camera before approving shipment of the correct cartridges. I complied, and was told the proper cartridges would arrive in approximately one week. From initial purchase to first support contact: ~1 month From receiving the replacement to awaiting correct cartridges: ~1 month+ To maintain printing capability, I purchased a lower-cost HP printer independently. Summary: The warranty and support process was lengthy, disjointed, and unsatisfactory. I encountered delays, contradictory instructions, and repeated escalations. I was unable to get the replacement to function. It sits in a box, and I now use a competitor's printer which works wonderfully.

So far so good. I ordered a previous hp printer and was not able to print remotely. Was only able to print if the device was on the same network as the printer. I bought the previous printer after speaking with HP personnel and no luck. Also it took an hour to set up. Well i bought this one from Best buy and the set up was 5 minutes and it prints remotely yyyyyyeeessss. Welcome back to being my favorite HP.

Love it...........................................

I returned this printer for a refund. I did not get another 9135e in its place. I've always liked HP printers, but this printer put me over the edge and I'm now a skeptic when it comes to HP printers, so I switched to another company altogether. My issues with this printer (and these issues were present from day 1 out of the box, brand new) were: 1) HP smart software program is full of glitches and hang-ups. It has to reload or I have to close it out and reload it in order to do a simple scanning of documents. 2) The document feeder on the printer did not work, from day one, right out of the box (brand new). So, I had to manually scan a multi-page document on the scanning screen that I needed to save to my computer. Since the document feeder did not work, both with a single page or with multiple pages, I had to also manually copy my multi-page document using the scanning screen (1 page at a time). 3) The printer would not work while I had my VPN enabled. I called HP and they told me that printers will not work with an enabled VPN, and I would have to use split tunneling. However, I've never had an issue with a printer working while VPN is enabled (without using split tunneling). I know this for sure because the printer I bought to replace this one is not an HP and it works fine with my VPN enabled; all functions work fine with VPN enabled. 4) The printer paper tray is better than my last HP printer, but they still need to improve on their paper tray; it doesn't open smoothly all the time and sometimes sticks or gets hung up on the side edges while trying to open the tray. 5) Initial setup was a little tricky and I had to redo some steps multiple times to get the printer to be displayed on my laptop while I tried to connect to the printer. I ended up having to manually put the information for the printer into the setup spaces since it would sense the printer on its own. Overall, I would not recommend this printer. Sorry.

Great versatile printer that was easy to set up and use. It provides everything I need for my business and personal use.

I got what i wanted, a copier with excellent results. I would recommend this copier for home ,or office

Works great & easy set up. Perfect size and fits well on my desk.

It’s a good printer. Serves my necessary printing jobs.

The printer is amazing. Love that its blue tooth so I can print where I'm in the house. Its sleek design makes it functional for the space I have. I feel like it works much quicker than previous printers.

Had a Brother MFC9330 CDW for 10 years. Worked great for 8, then not as good for last two. Always wanted to clean drums and other error messages. Scanning worked great. Purchased this HP to replace. Printing is fine, slower than the Brother by far. Scanning documents, especially multipage documents from the HP feeder doesn't even come close to the Brother printer. Brother is superior by far. The feed to the HP always takes documents in crooked. Brother was always straight. The only reason I didn't continue using the Brother is that the replacement part/parts to maintain the unit (after 10 years of use) was nearly the price to purchase this HP. Anyway, HP is just ok. Brother was way better.