Customer Ratings & Reviews

This printer does everything! Easy to set up and use.

Easy setup and Instant Ink has already shipped our first replacement cartridges. Printer was shipped with no problems. Like the larger display screen.

Very pleased with the quality for the cost. Highly recommended for someone that prints only a few dozen times a month.

My wife needed a printer with dual paper trays for work and after her research she decided on this unit. While there were issues with the 1st one which required us to return it to the store, they happily sent us a new one which we had no problems connecting/installing and adding the printer to out second computer was also simple. The printer works great, the colors are vibrant, and the usage is very intuitive.

Average printer. Works a bit slow. Scanning is also slow. The HP software "HP Smart" is flawed: some options do not work, and heavy use caused the software to stop working leaving the only option to "X" out and lose the un-saved work. Knowing the signs before the software stops, allows a work around to continue working. The printer works well enough for home use but I would not recommend it for small business. HP Support was also average - very scripted when they finally responded.

GREAT PRINTER , VERY QUITE , QUITE LARGE IN SIZE, DIDN'T USE ALL FEATURES YET BUT SO FAR SO GOOD

Super easy to set-up. Makes great color copies. Scans are fast & high quality.

I like the wide format and it’s much faster than the last printer I had

The first time it did not work crucial error message, was replaced. Replacement was satisfactory. Others have mentioned problems with this printer. This one is needed specifically for larger paper

Works great a lot faster than i thought it would be.

I'm very satisfy on this purchase. I did not have any issues on installing on the computer.

The HP 9730e is the latest in my long line of HP printers. I’ve used exclusively HP for decades at this point. They have all been simple and easy to use. This new unit is no exception. First off, you should know that it’s huge and heavy. If you don’t have a lot of space or have trouble lifting heavy things, you should do your research and line up some help if for installation. The packaging was nice. It comes in a bag that has handles so you can lift it out of the box. It would have been pretty tough without that well thought out packaging feature. Setup was super easy. Just plug it in, let it run through it’s startup routine, install the cartridges and align the print head. That’s pretty much it. It does spin on its setup screens for a bit, so be patient. The printer hooked up to my wifi network with no issues at all. There is a QR code to scan for setup software. I did it on my iPhone. Just follow the prompts and you’re good. I was immediately able to print from all of my devices without installing anything from HP (except for what I put on my phone for initial setup). The large color touchscreen is easy to read and use. It's prints pretty fast, and it looks nice. I’m not printing photos, so I can’t really speak to that quality, but based on normal printing on normal paper, I’m pretty confident in saying it would look good. Color accuracy is great. The large format is a nice feature. You do have to set up one of the 2 trays to hold the larger paper, but it’s not hard. I can’t say I really “needed” large format, but it’s fun when printing banners and flyers. Scanning works really well. I love that it has a UBS port right on the front. I just plug in my drive and hit scan to USB. You can use the document feeder or the flatbed and it will dump the scanned image directly to you USB drive. If you are using the flat bed, it will ask if you have additional pages. It’s also nice having the ability to scan 11x17. You can also print and scan remotely if you are away from the printer. I don’t use this often, but it came in handy when my wife needed something while I was at work. Rather than emailing things to her, I was able to send it directly to the printer and she just grabbed it and was on her way. The HP software is nice. You can keep tabs on your ink levels (order supplier) and printer settings. Speaking of ink, it does support the instant ink subscription service if you don't want to worry about running out of ink in the middle of a print job. It also has a link to take you to some fun printables for birthdays, events, coloring pages, etc. A lot of the advanced tools require you to give it the pin for the printer. It is located on a sticker on the unit. You only need to do this once, but it might be good to write it down before you put the unit into place. You’ll need it. You can also use this software to manage scanning resolution and such if you prefer. It is capable of mobile faxing, but I really haven’t had use for that feature. So ya, it’s a very solid unit. It does everything I need it to do. It does it all easily without a lot of fiddling with software and options (unless of course I want to!) It connected to all of my devices regardless of the operating system. It’s big, and heavy, but easy to set up and use once you get it in place.

I love this printer! I was excited to have two trays for paper. I print patterns and need card stock and regular office paper too. This is the second HP printer i’ve had. it’s great that i can get the ink delivered as well on a subscription.

We love HP products. Before this new model was available, we had purchased a different brand of printer and absolutly hated it. Less than a year later we purchased this HP printer. We will never purchase another brand of printer again.

Gets the job done. I thought it would print a little faster than it does. It could be better especially for the price. Scanner could definitely be better.

Our old HP Wide Format printer would no longer accept ink cartridges. Even when purchased directly from HP. Wasted $$'s on ink cartridges. Was able to get HP to replace one, and that took a good hour plus on chat support. The new HP Officejet Pro 9730e arrives. On the 2nd day, realized that it will not feed cardstock or photo paper. Did all the suggested things. It would feed regular paper without an issue. Over 2 days I spent at least 4+ hours trying to fix this. I was on 2 different chats over these 2 days. On the second day I was finally transferred to tech support. This person was not knowledgeable. They could not understand the problem and tried the most ridiculous fixes. None of them worked. Finally, I had to state that enough is enough. I wanted a new printer. After another 30 minutes, it was agreed that I would be sent a new printer. Received the printer and opened it, it was the wrong model and a refurbished unit. UGH

This is not a review of the printer but of tech support for HP. I called having issues with connecting my IPad to the printer wireless. I need to print out 11 x 17 drawings to review while working at home and corporate does not allow us to connect wireless or with cable to our computers our personal printers. Called and talked to 3 different agents saying they have to send this to up the chain. Get a phone call to help with agent and he diagnosed my printer had a virus without having me check anything on my printer and wanted to send a tech agent to my house for $50 dollars on a brand new HP printer. I finally got it working on my own but support was useless. The printer works fine but it is too early for a review of the printer.

I'm very happy with a printer like this in my office. My son wanted on for the farm. I knew right away what to get.

Package arrived on time and in great condition. Delivery company called before leaving on my porch to make sure I was arriving soon.

Great printer! I like the scanning ability to scan 11x17 documents and that it qualifies for HP ink program.