Customer Ratings & Reviews

Great price at Best Buy than any other store and fast shipping.

Our previous printer was the same exact model. Because we liked it for our business we wanted the same one when our original broke. I called the Sioux City Best Buy and after being on hold for several minutes the girl said they had three on hand. I drove the hour to the Sioux City Best Buy. The nice gentlemen there explained that the girl on the phone was new and confused. They did not have any of those models on hand, but Sioux Falls had three. He said he could get it shipped to the store. Because our business requires we do all of our printing we did not have time to wait for it to be shipped in. I drove to Sioux Falls that night (missing my sons ball game). Also Iowa and South Dakota were flooded making travel very difficult. 2:30 in the morning, after 9 hours on the road I was home with the printer that I was suppose to pick up the day before. Had the girl on the phone said No, but Sioux Falls does, I would have went there first eliminating 3 hours. In the morning when the printer was plugged in it was discovered that it had a "manufactures defect". The Geek Squad suggested we return it. This time it was my husbands turn to miss a ball game. He traveled 6 hours through the flood to return the printer and get a replacement. When he got home it was discovered that this printer had the same issue. Once again Geek Squad requested our return to Sioux Falls to exchange it. Instead I returned the item to the Sioux City Store and bought the replacement at Staples. That model has been great.

So many problems with this, I am done with HP now! Each morning for my first print of the day it would make noise and then the driver would say it could not communicate with the printer. I would try to print the exact same thing and it was fine. Scanning to the PC worked sometimes, always worked to a NAS device I have. Scanner sheet feeder pulls paper in a bit skewed to one side. As a die hard HP fan for 20+ years and more printers from them then I could remotely count at various companies I give up. The last few had problems so I am looking for something else.

We do allot of printing and this printer is fast, even with full color copies. Multiple print options (i.e., duplex, paper size, etc.) are easy to access and apply. The wireless network allows all the computers in the house to easily connect and print. Scanning photos is mediocre quality, but the scanned and copied documents look just like the original. Accessing and editing the scanned document on the computer is a little tricky at first, but gets easier once you get used to the program. Overall this has been a great printer for us.

I had used an older model of this at work and found it was easy to use with many different features. I bought one for myself and use it both for school and for managing my own business.

Very easy to set up & use. Excellent print copy----both color as well as B&W. Great features----including choice of paper thicknesses, etc. I would highly recommend this machine. I am extremely happy with it ! ! !

I got one 13 months ago, HP gave me a new printer because the ink system spilled the ink after 6 months of use ($120.00 ink) and messed up the printer , the replacement printer spilled a new expensive ink after 4 months of use ( it had a 3 month warranty), HP wants $400.00 to fix it now, which probably will spill the $120.00 ink in 3-4 months. I hope the new versions of these printers had improve the ink system, from now one I will buy only Laser jet printer.