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Customer Ratings & Reviews

$549.99
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Customer reviews

Rating 4.6 out of 5 stars with 159 reviews

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92%
would recommend
to a friend

Customers are saying

Customers have good things to say about the product's overall performance, portability, and battery life. They also appreciate its ample storage capacity, ideal weight, convenient size, and sleek design. However, some customers expressed a desire for a lighted keyboard.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 8 Showing 141-159 of 159 reviews
  • Rated 5 out of 5 stars

    Laptop

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Compact and secure. Great product. Exactly what we needed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    5 star

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price I love it! Will purchase again if I had to

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Laptop

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great bang for the buck and great customer service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fine Laptop

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Speed and Price are good. I have never had a Snapdragon processor before. Works fine.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Birthday Present

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I gave this to my daughter for her birthday. She loves it.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    work in progress

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good so far but different configuration is taking time to get used to. Geek Squad has been hige help!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Slim and Bright

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for simple homework & projects for college and elementary students

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not as great as I hoped

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice PC, processor speed is great, peripherals are not great (camera and mic fail often).

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Difficulty with set up

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would not complete initial set up and would not let me log into my Windows account.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not good

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good. Charger missing. Called customer service they said we are not responsible

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    good but

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    was good but not to good i hope they get better but asknd jadj

    No, I would not recommend this to a friend
  • Cons mentioned:
    Screen brightness

    Rated 1 out of 5 stars

    Screen

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not really best quality. Screen seems too dark. And not bright enough even after going to the setting to adjust brightness level etc

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Speakers are horrible

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this Omnibook after a few hours of research, feeling like I made the right decision, and I was highly mistaken. I attempted to listen to some music while working a few days ago and the speakers sound blown. I emailed customer service. No help. I purchased online and had it delivered to me. I’m going to take it into the store as soon as I am able.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    battery didnt last long

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    computer has to stay plugged in just to turn on not cool

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    You’re gonna need a warranty !

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This system is absolutely horrible. Always crashing straight out the box. Doesn’t not hold a wifi connection single. Freeze during meetings and a lot of time spent with the geek squad. Get WARRANTY, you’ll gonna needed it.

    No, I would not recommend this to a friend
    • Brand response from HP Team
      Posted .

      Thank you for your feedback. We're sorry to hear you've experienced performance and connectivity issues. We understand how frustrating that can be, especially when it affects important activities like meetings and schoolwork. HP products include a limited hardware warranty, and we appreciate you taking the time to share your experience. HP

  • Rated 1 out of 5 stars

    Dont buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    From encountering problems to updating itself without any prompt in the middle of school wirk, and finally freezing. Worst feeling

    No, I would not recommend this to a friend
    • Brand response from HP Team
      Posted .

      Thank you for your feedback. We're sorry to hear you've experienced issues with updates and system performance. We understand how frustrating it can be when a computer interrupts important schoolwork, and we appreciate you taking the time to share your experience. HP

  • Rated 1 out of 5 stars

    I didnt buy this

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Somone bought this item with my debit card info and came in and got it i tried to call best buy to flag the item as a faulty purchase but couldnt get through the automated call

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Hp laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have problems since day one … very slow computer

    No, I would not recommend this to a friend
    • Brand response from HP Team
      Posted .

      Thank you for your feedback. We're sorry to hear the laptop has been performing slowly since day one. That is not the experience we want our customers to have. We appreciate you taking the time to share your experience and your comments. HP

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Laptop

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new laptop for home and office and enjoy it

    I would recommend this to a friend