Customer Ratings & Reviews

I'm a big techy/nerdy guy and I barely provide reviews online, but this one really deserves a detailed one! I absolutely love AMD processors and specially their newer generation with dedicated NPU (so I run LLMs locally) and better discrete GPUs. Hence, this laptop was a perfect choice and beast of a configuration for Windows. Although, I don't know what's wrong with BestBuy! The first machine I got had weird BIOS issues and screen freeze and more. They replaced it with another one which has speaker issues ( a static distorted noise even on mute ). I also have several HP cases opened to mitigate the issue. HP officially doesn't make this configuration and BestBuy (being HP's official partner) customizes these model. I am not sure what they [BestBuy] did here, but surely it messed up this machine. Maybe few folks got perfectly working one and remaining people like me ( as I see other reviews ), kept on getting this damaged machine. To make things worse on BestBuy's end, they kept selling me their unnecessary GeekSquad membership plans to mitigate this issue as a better option over constant replacement. Also, I went to 3-4 different BestBuys, and all of them have their own rule of replacement/exchange! This was my first ever BestBuy purchase and it's been a disappointing experience so far! At one point, I only cared about getting a good working machine but sadly with this obnoxious process, I had no hopes! Hence, I just returned the laptop eventually ( and now, I don't have anything lol). In conclusion, once again, this is a beast of a configuration for a Windows laptop but on paper! At the end, if things don't work that well when you pay more than a grand, you really start questioning....

Space bar on the keyboard requires you to hit it in a certian area to register. Blue screen during first boot and after all drivers, firmare and OS update, still seen BOSD every so often. Specs, size and battery life gives keeps it from hiting 0 stars.

Bought open-box. In terms of specs, this should outclass m2 16gb (my old laptop) in premiere pro. On full resolution at 4k, my m2 could handle 4k editing pretty fine with some occasional stuttering. However, with this HP: the video editing playback at full res was awful with video flickering and timeline stuttering. Imagine a 2 year old mac with half as much ram performing better than a 32gb next gen amd chip/ On internet, once in a while the trackpad would go unresponsive. And would low pages slower than m2. Design wise, the keyboard and trackpad is unattractive. I’m returning it. Wouldn’t reccomend.

I love everything about this laptop....except less than a month into having it - it has lost its bluetooth functionality. Like, the bluetooth in gone (not in device manager anymore - so cannot reinstall a driver). Not an update, or software - it is a hardwear issue known by HP. I will be returning this laptop sadly.

Wasn’t big fan. Wanted more storage so exchanged this