Customer Ratings & Reviews

The HP Omnibook Ultra Flip 14 is a nice laptop unless you have a problem that requires warranty service. When it comes to support, HP has fallen far short of meeting my expectations. Three months after purchase, the laptop failed to boot. I contacted HP and they concluded it was a hardware problem that would require repair. I was told the total turnaround time for the repair would be 8-10 days with a 3-day cycle time on the actual repair, with the remaining time being the shipping to/from the repair center. That estimate was provided to be about one month ago when I started the repair process. HP has had the device in their possession for 2-1/2 weeks, and I still have no update in terms of why the repair is not completed and my device not being returned. The entire process seems broken including many broken links on Web pages and emails, no support via chat or email for Omnibook AI PCs, an auto-attendant phone system that repeatedly transfers to the wrong support team, long hold times (90 minutes in one case), inaccurate repair status information, etc. For example, after spending one week in transit (HP chose ground shipping to ship the laptop across the US from PA to CA), my laptop was delivered to the repair center 2-1/2 weeks ago and the repair status on their Web status page to this day still shows "Your product has not yet been received by HP." I've tried to contact HP multiple times starting about 2 weeks ago via phone and social media channels to understand what is going on, and why my device was not being repaired within the 3-day stated cycle time and the typical response has been that someone will reach out with an update (that does not come). Here I am four weeks after starting the repair process and I still have no idea when my device might be returned. If the device were repaired and shipped today, it would be a 5-week minimum repair cycle time when you factor in return shipping. To me this is unacceptable, inconsistent with HP warranty terms, and abysmal performance relative to HP's key competitors (primarily Dell).

I was sent an open box in Exellent condition zephyrus G16 for school as a gift. However I was sent what they call a refurbished floor model. This thing cant even run a VM yet alone a standard 8gb memory game after 10 minutes it force closes even with low settings. The computer sits idle at 75% memory usage with just task manager opened.