Customer Ratings & Reviews

Waiting a month to open this once received due to illness. Well surprise, the keyboard doesn't work. The letter q doesn't work, and our wifi password has a q in it, so I couldn't even start the computer. No registration because that requires internet access. BestBuy said it was too bad, because it was outside their return window. So, if you buy something, don't get sick and not be able to check it out. Now I'm stuck trying to figure out how to deal with an unregistered product. I've been a fateful BestBuy customer for 20 years or more. But when I took the defective machine to the store, they couldn't or wouldn't help. Wanted to charge me to send it back to HP. They sold me a defective product and refused to honor the manufactorers warranty unless I paid. Too bad, they just lost a loyal customer.

It’s OK. Does what I want. Not a gamer or heavy user so cannot speak to it’s usefulness in those instances

Friendly staff and willing to help me with all my questions

The computer was very easy to setup and has many features, both that I use and still am learning about

Very nice still learning the system and functions for this computer.

So far so good. Runs a lot cooler than the Dell I had. I'm happy with it.

The machine is fine, but windows 11 is hard to understand.

Nice unit however the click pad doesn't operate very smoothly...

The laptop was a good purchase the agents was very helpful

I am having a more problems adjusting to using the new HP OMNI BOOK than my previous HP Laptop.

Keyboard is easy to read. So far, the possibilities seem to be endless. Need instructions in order to take full advantage of this amazing new computer.

Having bluetooth issues. Many times a day, the mouse doesn't respond to movements for 20-30 seconds. Eventually, it works, but this is bad considering how long bluetooth has been a standard. Also dinging BB because this was the choice I made because I needed a laptop that day. I saw several laptops on display I liked more that had to be ordered. My old laptop (purchased from same BB 4 years earlier) had stopped working well. As a 30 year IT pro, I need a laptop when I need it. Not when BB can deliver it.

USB selective suspend causes Window explorer to hang and you can't click on the start menu or window bars in applications using the touch pad or an attached mouse. You can still with the screen but the only was to get with mouse it touch pad wiring properly is to hot Ctrl alt del and then restart Windows Explorer. Which only works temporarily.

Had to bring the computer back to Geek squad twice for additional updates that weren't done correctly the first time.

I am not able to review product as issues with passwords and not able to receive text left me locked out. Until I hire someone to come and set up the new products I will use my old equipment and avoid the frustration of dealing with automated systems.

I don't know why they give discounts, if they are not going to send the product

After successfully setting up the laptop the keys stopped working. I returned the product Unfortunate… because this laptop had the features I wanted.

Excellent computer for the money. Easy set up - and works quickly. Very quiet. I like the backlight on the keyboard, the full size number keypad is essential for me as well. Touch screen is an added bonus, I forget to use it sometimes.

Great computer! Fast, nice screen, good price. Easy to set up.

I am very pleased with this purchase. I like the 17.3 inch screen. I like the look and feel of the features.