Customer Ratings & Reviews

It’s OK. Does what I want. Not a gamer or heavy user so cannot speak to it’s usefulness in those instances

Don't like that there is no start key. Everything else is good.

Product description is wrong for the display. This is a full HD 1980x1020, not a 2K display. I didn't use the actual hardware and returned it after verifying with the HP website that this model is NOT a 2K display. I'm surprised anyone even makes an base HD display at this price point.

Waiting a month to open this once received due to illness. Well surprise, the keyboard doesn't work. The letter q doesn't work, and our wifi password has a q in it, so I couldn't even start the computer. No registration because that requires internet access. BestBuy said it was too bad, because it was outside their return window. So, if you buy something, don't get sick and not be able to check it out. Now I'm stuck trying to figure out how to deal with an unregistered product. I've been a fateful BestBuy customer for 20 years or more. But when I took the defective machine to the store, they couldn't or wouldn't help. Wanted to charge me to send it back to HP. They sold me a defective product and refused to honor the manufactorers warranty unless I paid. Too bad, they just lost a loyal customer.

The computer did not open up well because when I started, it stated it was updating memory for more than 45 minutes

The computer was very easy to setup and has many features, both that I use and still am learning about

So far so good. Runs a lot cooler than the Dell I had. I'm happy with it.

Very nice still learning the system and functions for this computer.

nice but not as fast i think it was it seems to be weak

The machine is fine, but windows 11 is hard to understand.

Nice unit however the click pad doesn't operate very smoothly...

The laptop was a good purchase the agents was very helpful

Keyboard is easy to read. So far, the possibilities seem to be endless. Need instructions in order to take full advantage of this amazing new computer.

I am having a more problems adjusting to using the new HP OMNI BOOK than my previous HP Laptop.

Having bluetooth issues. Many times a day, the mouse doesn't respond to movements for 20-30 seconds. Eventually, it works, but this is bad considering how long bluetooth has been a standard. Also dinging BB because this was the choice I made because I needed a laptop that day. I saw several laptops on display I liked more that had to be ordered. My old laptop (purchased from same BB 4 years earlier) had stopped working well. As a 30 year IT pro, I need a laptop when I need it. Not when BB can deliver it.

USB selective suspend causes Window explorer to hang and you can't click on the start menu or window bars in applications using the touch pad or an attached mouse. You can still with the screen but the only was to get with mouse it touch pad wiring properly is to hot Ctrl alt del and then restart Windows Explorer. Which only works temporarily.

Had to bring the computer back to Geek squad twice for additional updates that weren't done correctly the first time.

I am not able to review product as issues with passwords and not able to receive text left me locked out. Until I hire someone to come and set up the new products I will use my old equipment and avoid the frustration of dealing with automated systems.

Did not have all the features I needed. I returned product to store. The employee had assured me it had all the features I had told them I needed. This also turned into a mess.

I don't know why they give discounts, if they are not going to send the product