Customer Ratings & Reviews

Nice quality laptop, but I do not like the gapless keyboard. If you do any kind of extensive typing, this keyboard makes it difficult to type without making a ton of errors. Plus, the keys feel a bit lower quality than the previous Envy line.

I love this laptop! It was easy to setup and I really like the AI

works well good value for the money. Arrived promptly.

Perfect for home apps and email. Like all the features.

Very slow quite disappointing. For 1200$ pc this is by far the most disappointing experience I’ve had

"Fair" does not really accurately describe my general disappointment in Best Buy's in store customer service. I can't tell you yet what we think of the new 1000$ computer with the 400$ Geek Squad extend warranty ? that's 1000$ on sale normally priced 1400 $. In-store customer service has been completely un helpful; so far. I'm still hopeful that I did the right thing: purchasing a new laptop from "Best Buy" ? time will tell ?

I am experiencing delays while opening a new tab in browser. Also, when I type, the letters appear after 5 -15 secs. It is extremely disconcerting. Will have to have Geek Squad look into this.

I ordered this laptop on August 26 with a promised date of delivery of August 28. The item never shipped. Contacted BB (which was no small feat). They did not have one to ship to me so my only option is to obtain a refund. I was told I would hear back from someone from BB in the next 48 to 72 hours regarding my refund. I don’t understand how hard a refund is. I did not receive a product I paid for, just credit my card back. To date, I still have not heard about my refund. Worst customer service ever.

I'm not crazy about the keyboard and I've had trouble getting my apps to work.

Body is not good, no back light in keyboard, mouse pad is poor and keyboard is bad

After spending over 40 hours online with tech support from Best Buy, T-Mobile, and HP, the machine was determined to be defective and returned to the store. The one star is too high.

Terrible the keyboard does not communicate with the processor.

VERY SATISFIED. WORK GREAT. SPEED AS EXPECTED. WOULD BUY AGAIN.

Just the perfect size screen for me. This laptop comes with a 32 GB Memory. Love it.

Great product. Excellent performance. Everything is awesome about it!

Excellent service from geek squad. Beautiful store.

I already hate it after using it for 2 hours. First thing, Frequency is just 2.2 GHz, not 4.8 as written in the specs. But the biggest disappointment for me is the battery life. After using it for 2 hrs, it used up 20% of the battery already. In short, the battery life will just be 10hrs, not 25.5hrs. The main reason why I bought it is because of the "very long" battery life. I am so disappointed that I want to return it asap.