Customer Ratings & Reviews

Horrible experience with BestBuy. Purchased the laptop brand new in store, unboxed it and never used it as I had a lengthy leave from the States until returning about last week. I return to see the screen completely non functional and it is out of return period. HP support has been no help as they say I should deal with the matter with BestBuy, and BestBuy is trying to charge me $300 to fix a defective laptop they sold me!!

Got it, 1-2 months later got “bleeding screen” I need to take it back and see if they can fix it/ refund it because it went out so quick.

Performance issue, while seating up the laptop have trouble

Update takes a long time, had to wait over an hour for update to finish, then had to manually change date and time

Game went out Chargers so I couldn’t use it. They should’ve let me know they were coming without no charges. You know I just spent another $30.

I really upset because I did applied for renewal Best Buy Credit Card because I lost it. The seller found my name on it. One week they sent a letter they rejected me to get a replace Best Buy card. I wish to return the lap computer back and I willl look other store, they will offer me the match price and plus 25% plus get new card up to $1,000

Love the larger keys now that we are getting older. The speed in which it downloads is so much faster than I imagined. I also like the lightness of the computer. Easy to carry and that it flips over and you can use it like a phone is great.

Product was defective. I mailed it to my daughter in GoodYear AZ. She was forced to return it after BeyBuy techs did their best.

HP Just installed without my request a bunch of pop ups that are blocking my ability to work. It's taken a half hour to uninstall it. I WILL NOT BUY HP LAPTOPS AGAIN BECAUSE OF THIS

ok the computer is nice blue color ok would buy again

I have already filled out 2 reviews concerning my laptop purchase. It’s ridiculous that you are contacting me again! Ridiculous because it’s obvious to me that no one must be reading or using these reviews for any positive purposes.

Recieved a damaged product, the track pad was bent! It was a gift for my sister in India! And now I can't even return it!

I have only had this a few days and already getting a power failure. Now back to exchange assuming they dont give me issues.

A very beautiful nice looking laptop. Very portable.

Screen was defective out of box. Very disappointed, returned.

Display was not working. Really bad product - I do not recommend this.

I did the research on lots of different models and decided on the HP. Its small size and sleek design caught my eye. It’s perfect for my needs and runs seamlessly! It has a beautiful clear display. It’s fast, portable and has enough room for all my pictures, music and crafting ideas!!

The laptop works great and looks fantastic! It has a solid metal body, runs fast, and I haven’t encountered any issues while using it for work or casual gaming (CS, Rocket League). I really like that it has an HDMI port, so I can easily connect it to my monitors without needing any additional adapters. The touchpad and keyboard both feel comfortable to use. The only thing I miss is a fingerprint reader, since face recognition doesn’t always work well when I’m wearing glasses or in low light. Overall, it’s a great laptop and I’m very happy with the purchase.

Quick Proccesser good for high level activty and tasks. LCD touchscreen makes it easier to use.

Great buy, for money spent, fast, great battery life and display