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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 934 reviews

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Rating by feature

  • Battery Life

    Rating 4.7 out of 5 stars

  • Speed

    Rating 4.8 out of 5 stars

  • Display

    Rating 4.8 out of 5 stars

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96%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 45 Showing 881-900 of 934 reviews
  • Rated 5 out of 5 stars

    Great Value

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased during the Memorial Day sale and got an awesome deal!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    HP omnibook

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good device but had some issues with the touchpad .

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice small laptop

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have only had it a week. I like that the screen folds down almost flat. I wish it were a bit lighter.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Classy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really liked the product. It looks classy and stylish.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice machine

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice machine. However the touch pad is too wide

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    HP Laptop - denied exchange

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I visited Best Buy 2 days after the 14 day return due to a small dent on the laptop I purchased. Had not opened the product until that day. However, I was refused an exchange of my new laptop.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great value for the money. Great for schooling

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good bang for the buck. Build quality seems great. Should be a good computer for our student.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    An annoying necessity.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are all the same to me. An annoying necessity!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Laptop review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haver had any issues thus far. In not a fan of the keys. They're too smooth & i loose my typing placement. Other than that, i like it.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    JeanM

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's an okay laptop. I am not impressed by its battery life. I am not impressed by its screen display.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice looking laptop, still need to learn how to use it

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    14" HP Laptop I

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tis 14" Laptop was too slow for recovery of info & pictures. So I traded it in to get the a faster laptop in 16" for almost the same price.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Suffers from bad light bleed

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the looks of this laptop. It is as fast as expected with an Intel Ultra 7. However, the screen suffers from really bad light bleed, especially noticeable when using an app or website with a dark background. There is absolutely no reason why in 2025 a laptop that has an MSRP of over $1K would suffer from light bleed. As much as I like the looks, big keys and the 2-in-1 form factor, I am returning it tomorrow.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 2 out of 5 stars

    I want to win the $400 gift card

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recommend this item 100% to any of my friends and family

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    First time Buyer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good enough for my needs, for what it's worth. I wish it was a little faster.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Broken Computer, over heats when playing games

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Poor Computer and customer service. Rude managers. Computer lid and glass seperateted were hinges meet. Store and HP won't take responsibility for it. Instead they choose to claim it to be user issue. (Accidental ) $830.00 is what I paid for, HP won't fix it under warranty but they will fix it for $650.00. Sounds like a scam and poor customer service HP and Best Buy. 61 year old pressional disgusted.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    DEFECTIVE LAPTOP

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Horrible experience with BestBuy. Purchased the laptop brand new in store, unboxed it and never used it as I had a lengthy leave from the States until returning about last week. I return to see the screen completely non functional and it is out of return period. HP support has been no help as they say I should deal with the matter with BestBuy, and BestBuy is trying to charge me $300 to fix a defective laptop they sold me!!

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Laptop

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Update takes a long time, had to wait over an hour for update to finish, then had to manually change date and time

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Bleeding SCREEN after 1-2 months

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got it, 1-2 months later got “bleeding screen” I need to take it back and see if they can fix it/ refund it because it went out so quick.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Don't ignore the review like I did....

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Yes I read the reviews, they were mixed. Of course when the reviews are mixed you don't imagine the worst happening to you. Let's just say this computer is trash. When I spoke to support they confirmed that it is normal for the OS on this brand new laptop less than 2 months old to CRASH. What a waste.

    No, I would not recommend this to a friend