Customer Ratings & Reviews

Very nice machine. However the touch pad is too wide

Really liked the product. It looks classy and stylish.

I visited Best Buy 2 days after the 14 day return due to a small dent on the laptop I purchased. Had not opened the product until that day. However, I was refused an exchange of my new laptop.

Good bang for the buck. Build quality seems great. Should be a good computer for our student.

I haver had any issues thus far. In not a fan of the keys. They're too smooth & i loose my typing placement. Other than that, i like it.

It's an okay laptop. I am not impressed by its battery life. I am not impressed by its screen display.

Tis 14" Laptop was too slow for recovery of info & pictures. So I traded it in to get the a faster laptop in 16" for almost the same price.

I recommend this item 100% to any of my friends and family

Nice looking laptop, still need to learn how to use it

I love the looks of this laptop. It is as fast as expected with an Intel Ultra 7. However, the screen suffers from really bad light bleed, especially noticeable when using an app or website with a dark background. There is absolutely no reason why in 2025 a laptop that has an MSRP of over $1K would suffer from light bleed. As much as I like the looks, big keys and the 2-in-1 form factor, I am returning it tomorrow.

Poor Computer and customer service. Rude managers. Computer lid and glass seperateted were hinges meet. Store and HP won't take responsibility for it. Instead they choose to claim it to be user issue. (Accidental ) $830.00 is what I paid for, HP won't fix it under warranty but they will fix it for $650.00. Sounds like a scam and poor customer service HP and Best Buy. 61 year old pressional disgusted.

Good enough for my needs, for what it's worth. I wish it was a little faster.

Horrible experience with BestBuy. Purchased the laptop brand new in store, unboxed it and never used it as I had a lengthy leave from the States until returning about last week. I return to see the screen completely non functional and it is out of return period. HP support has been no help as they say I should deal with the matter with BestBuy, and BestBuy is trying to charge me $300 to fix a defective laptop they sold me!!

Yes I read the reviews, they were mixed. Of course when the reviews are mixed you don't imagine the worst happening to you. Let's just say this computer is trash. When I spoke to support they confirmed that it is normal for the OS on this brand new laptop less than 2 months old to CRASH. What a waste.

Got it, 1-2 months later got “bleeding screen” I need to take it back and see if they can fix it/ refund it because it went out so quick.

Update takes a long time, had to wait over an hour for update to finish, then had to manually change date and time

A very beautiful nice looking laptop. Very portable.

Love the larger keys now that we are getting older. The speed in which it downloads is so much faster than I imagined. I also like the lightness of the computer. Easy to carry and that it flips over and you can use it like a phone is great.

Game went out Chargers so I couldn’t use it. They should’ve let me know they were coming without no charges. You know I just spent another $30.

Performance issue, while seating up the laptop have trouble