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Customer Ratings & Reviews

Your price for this item is $795.99
The comparable value price is $849.99

Customer reviews

Rating 4.7 out of 5 stars with 1110 reviews

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Rating by feature

  • Battery Life

    Rating 4.7 out of 5 stars

  • Speed

    Rating 4.7 out of 5 stars

  • Display

    Rating 4.8 out of 5 stars

95%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 53 Showing 1,041-1,060 of 1,110 reviews
  • Rated 4 out of 5 stars

    HP Laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was giod deal for the orice. Great assistance with this purchase.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Disappointed re-design from HP - not worth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is extremely heavy laptop and the keyboard seems scrunched up that the keys do not align with my hand memory as I have always used HP and now have to seek new manufacture because HP has redesigned their laptops that no longer align with my needs :(

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    BEST BUY AND THE GEEK SQUAD

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Staff was very helpful. His product knowledge was excellent.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed a new laptop for school and this laptop was perfect

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    HP Laptop

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just the size and storage we needed. Would highly recommend as an affordable computer.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good Product for a Good Price

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product for a good price. Was looking at something else. But caught this on sale.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    I like the different form of use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is good computer and different form of use. Like notebook. Tablet and more.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very reliable product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very reliable product! I am happy with the purchase

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Very good

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seems good but hard to evaluate, as I also got new windows and any difficulty I may be having is connected to the software

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Glad I went up a size.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like the 16" which is up from my former 14". Still learning my way around new features, but all in all I think it will perform well for my needs.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great performance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for schoolwork, very smooth, and can use like a tablet or iPad.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Awesome Laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Specifications, Powerful, Reliable, Sharp Display

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good laptop

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good but can't turn sound up or down. Love the keyboard

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Mixed blessing sale

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast sale but we could have given the computers to Geek squad that evening rather than having to come back the next day to drop them off for programming. The Geek Squad never advised when they were done with programming and I called and left phone numbers twice and they were never returned

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Laptop

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far working great and easy to use monitor is just the right size

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    No charger

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Received but charger was not included in the parcel . Mentioned excellent condition but item was not complete

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Laptop

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product, support and services setting it up.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Laptop

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product and price good for the reason purchased. School laptop to work on home.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    HP Problems

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchase to replace my non-upgradable Windows 10 computers (which worked fine, by the way), during a Black Friday Sale. First of all, the keyboard layout was difficult for me to master, couldn't easily find the home position for my fingers without looking at the keyboard. After two weeks or so, computer developed a BIOS problem which I was unable to rectify using the suggested trouble shooting and watching numerous YouTube videos on the topic. Returned and exchanged for a new, same model. The new one lasted one week before it wouldn't turn on. It was like, no power, even when plugged in. Anyway, returned for a refund, I am finished with HP.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Nice product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality. Easy to use. My son uses for college and so far he loves it.

    I would recommend this to a friend