Customer Ratings & Reviews

Returned this item because it wanted me to create a new pin each time I logged in. I could deal with the weight of the laptop but not the pin issue.

Laptop keeps giving me problems, wont charge at some point. Keeps locking me out, and wont let me in.

Not a great computer! It turnes off out of nowhere every 2 to 3 days. I have installed all the updates and it keeps giving me the same problem.

I purchased this laptop on August 30th yesterday the screen stopped rotating when you flip it etc. It was non-returnable September 15th today is the 18th geez! I've been on hold with HP for 2 hours and have a Geek Squad appointment set. This laptop started wonderfully now I'm so confused. Don't waste your money I'm now stuck with a laptop that doesn't even do the fancy stuff I originally purchased it for.

It stopped working within a month of purchase. The screen wouldn’t go beyond the pin. I took it to geek squad and apparently it’s a common issue.

It had good components but my laptop was incredibly slow and I already returned mine a week of having it

Runs out of battery quick, speaker not loud, slow sometimes

The laptop refuse to start sometimes. Have to be plugged in to start even when battery is not dead. The first unit had horrible screen bleeding, the store display units did too. Fortunately the second unit was okay.

I bought this laptop for my daughter, After a week of having the laptop, the pin to enter the laptop stopped working and made me send a code to my email to even access my laptop. I downloaded an excel sheet for school and none of the numbers popped up and only showed me "VALUE!"; Maybe im not tech savy but i've never had any issues with Macbooks.

As of 12/30/25, I am experiencing problems with a blue box appearing at turning it on.

The item I bought is not working I really like the laptop I bought. It was everything I needed to make everything needed for my assignment

Camera don’t work returned back everything else work ok

This one was defective and exchanged it. The Geek squad was good at looking at it and finding it was defective

This is the worst HP I've ever owned! The battery last less than 4 hours browsing IF THAT. It hangs all the time. The mouse pad doesn't seem to understand left click vs right click etc.. Complete garbage!

Crashed within days. Cannot log in opening screen. Tried to reset. Unable to find key to unlock drive. Cannot log into Microsoft. Iam confined to a wheelchair so I can’t get to Chattanooga.

It's the worst computer I've ever used. I won't purchase any more HP products. I bought and used several HP products, but they were all disappointing.

Crashed during update and was not salvageable. Had to return and get new computer.

Super efficient and highly performant. Worth the price. The only concern is the keyboard layout is a bit different than the regular layout, it might not be convenient for some people.

Like laptop & earbuds a lot. Easy to use & meets my needs

Phenomenal laptop. I have only used it a handful of times since the holidays but I absolutely love it! One thing that I can’t get used to is how the mouse wil sometimes jump to another part of a document and if you’re not paying attention it will inevitably erase everything you just matted because somehow it managed to highlight everything you just typed when it jumped to the beginning of the paragraph. I just need to figure out why that happens.